Performance Direct Reviews

Name: Performance Direct
Address: Performance Direct, 7 Station Lane, Hornchurch, Essex
Rating: 4.53

4.5 Rating 2,533 Reviews

89 %

of reviewers recommend Performance Direct

Company Reviews

Metrics

4.5

Based on 2,533 reviews

Shipping & Delivery
Delivery Methods	Postal Service
On-time Delivery	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5

Performance Direct 5 star review on 22nd June 2025

Anonymous

Bryan Burke Bryan Burke

Performance Direct 5 star review on 21st May 2025

Anonymous

Performance Direct 5 star review on 24th April 2025

John Hargrave

Performance Direct 5 star review on 24th November 2024

Antony Whatley Antony Whatley

Performance Direct 5 star review on 13th November 2024

Ivan Lovegrove Ivan Lovegrove

Anonymous

Anonymous // 01/01/2019

Filter: Helpful None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Had to ring to 'validate' details. No other insurance company insists on this. That's why people do it online instead on by phone. Only thing is, you ring and get put on hold forever. The guy I spoke to sounded like it was his last day at the company. Also you get threatened with cancellation (with a fee) if you don't validate it by phone. 6 phone calls in total, with me eventually hanging up. Just when I thought it was done, a random payment of £90 came out, against my "outstanding debt". I haven't got the will to ring the work placement lad working from a stationary cupboard which they call customer service. I agreed to pay £20 a month for van insurance. That was my contract. I will never use this company again. It's been a pure ballache. I have made a complaint with the Financial Ombudsman, and also to the relevant comparison sites. Apart from that though, yeah, spot on.”

Helpful Report

Posted 4 years ago

“Continually receiving emails for proof of NCD, having already supplied said documents, and the live chat line is a waste of time.”

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Posted 4 years ago

“One of the worst if not the worst customer service I have experienced in a very long time. Not only members of staff at your company can't be bothered to read their clients' emails but also have the nerve to be rude and patronising when spoken to. Breakdown of items to be paid in the policy are very chaotic and unclear and when I asked for explanation I was being spoken to in a patronising manner and things weren't explained to me properly. I will deffinitely not reccommend this company to anyone.”

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Posted 4 years ago

“I got some insurance details wrong when I input them. Having paid for the policy, I realised my error the day before the policy commenced. I spent over an hour and a half on the phone to amend the details, being transferred to 4 different operators before finally being told that as we had just passed 5pm, the underwriting dept. had closed...I started the call at 3:15pm. The only option given to me was to cancel the policy, for which they charged me £30. Had the first 3 operators been any good, my call would have been complete by 4pm, before the underwriting dept finished and I would have not been charged £30 to cancel prior to my policy even commencing. Terrible customer service...I'm now with Bennetts who could not have been more helpful.”

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Posted 4 years ago

“Competitive and efficient”

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Posted 4 years ago

“Total rip off take your money then immediately try and fault find on you to extract more money and cancel your policy without telling you”

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Posted 5 years ago

“Quick to answer phone and more cheaper than others to insure my car and got renewal cheaper than last year, no issues at the moment but do read your insurance policy carefully as some missing wording can invalidate it as i had spotted but they had sorted it out when i called back to point it out.”

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Posted 5 years ago

“I got a great price on a new policy so paid for it there and then. Somehow they ran on an existing policy so ended up with two policies on the same car. They did refund me for the extra policy after I phoned them. Maybe scrapping the automatic renewal would be a good idea? Or having a more efficient data base which can tell them if they are insuring the same car twice.”

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Posted 5 years ago

“Don’t touch this company. Can’t wait to move my policy to another insurer.”

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Posted 5 years ago

“Renewed my insurance although I emailed not to. I sold the car before renewal. They wont refund full amoun without dvla proof who I cannot contact. As far as I am concerned its theft and fraus”

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Posted 5 years ago

“Very complicated to get insured. Endless questions and fell hastled. Not all but some have come across rude on the phone”

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Posted 5 years ago

“Absolute money grabbers. Wouldn't waive the £50+ cancellation fee in this time of crisis. Everyones circumstances have changed and they should make an effort to accommodate people who need to change their situation. Completely unsympathetic”

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Posted 5 years ago

“Do not honour refunds. Do not check annual renewals and automatically take premiums without authorisation. Customer service not helpful”

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Posted 5 years ago

“My car been parked for so many days and more days to come can u plzz give me same money bk plzz”

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Posted 5 years ago

“Cancelled insurance did not say why never had a problem before with anyone else......Even rang up to say via google map I had no driveway when I have 2 cars parked on it ???? IDIOTS!!!!!!!”

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Posted 5 years ago

“Worst company I have ever dealt with Made the whole experience stressful which is why I cancelled the policy”

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Posted 5 years ago

“My Insurance was cancelled without any reason — a company with poor performance.”

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Posted 5 years ago

“Felt like I was dealing with a Boiler room operation.”

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Posted 5 years ago

Hi Thank you for your feedback and apologies you feel this way. If you would like us to investigate any concerns, please submit a feedback form on www.performancedirect.co.uk. Kind regards Performance Direct

Posted 5 years ago

“Worst insurance company i have ever dealt with. Which is why after 1 month i switched. Kept calling to increase the premium when i had already declared everything. Would not recommend and would score them a '0'”

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Posted 5 years ago

“Customer service need to improve. They promise to call back but this never happens. Looks like customer care is not a priority for this booking agent.”

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Posted 5 years ago

Performance Direct is rated 4.5 based on 2,533 reviews