I got some insurance details wrong when I input them. Having paid for the policy, I realised my error the day before the policy commenced. I spent over an hour and a half on the phone to amend the details, being transferred to 4 different operators before finally being told that as we had just passed 5pm, the underwriting dept. had closed...I started the call at 3:15pm. The only option given to me was to cancel the policy, for which they charged me £30. Had the first 3 operators been any good, my call would have been complete by 4pm, before the underwriting dept finished and I would have not been charged £30 to cancel prior to my policy even commencing. Terrible customer service...I'm now with Bennetts who could not have been more helpful.