Performance Direct Reviews

Name: Performance Direct
Address: Performance Direct, 7 Station Lane, Hornchurch, Essex
Rating: 4.43

4.4 Rating 1,760 Reviews

86 %

of reviewers recommend Performance Direct

Company Reviews

Metrics

4.4

Based on 1,760 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Courier
On-time Delivery	99%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.2 out of 5

Performance Direct 5 star review on 17th April 2024

Anonymous

Performance Direct 5 star review on 28th March 2024

Dennis Chant Dennis Chant

Performance Direct 5 star review on 3rd March 2024

Mark Hughes

Performance Direct 5 star review on 22nd January 2024

Bernard Estephane

Performance Direct 5 star review on 10th December 2023

Mark Cusick Mark Cusick

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Mostly pretty good. My only suggestion is, when you send me an email to renew, PLEASE TELL ME WHAT VEHICLE YOU ARE TALKING ABOUT! Some people have more than 1 you know ...... Otherwise would have been 5 stars”

Helpful Report

Posted 6 days ago

Hi, We are thrilled to hear you have chosen to renew with us for another year and look forward to another year of service. Kind Regards Jon Performance Direct

Posted 4 days ago

“Competitive pricing with a good level of cover for my becomming classic car.”

Helpful Report

Posted 6 days ago

Hi, We are happy to hear we were able to offer a competitive quote for you and appreciate the time taken to leave us a 5 star review. Kind Regards Jon Performance Direct

Posted 4 days ago

“Simple, straightforward and good value”

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Posted 6 days ago

Hi, Thank you for taking the time to leave us a 5 star review, our team strive to make the process as simple and straightforward as possible. Kind Regards Jon Performance Direct

Posted 4 days ago

“Very easy to insure my Van. Easy to use app”

Helpful Report

Posted 6 days ago

Hi, We are happy to hear it was an easy and straightforward process to insure with us. Our team strive to offer the best possible service at the most competitive price. Kind Regards Jon Performance Direct

Posted 4 days ago

“Great service”

Helpful Report

Posted 1 week ago

Hi, Thank you for taking the time to leave us a 5 star review, we appreciate the time taken and are happy to hear you are happy with our service. Kind Regards Jon Performance Direct

Posted 4 days ago

“Great price, although auto renew doesn’t make it clear what the payment is for. I had to ring up to get the information.”

Helpful Report

Posted 1 week ago

Hi, We are thrilled to hear you have chosen to renew with us for another year, we look forward to another year of service. Kind Regards Jon Performance Direct

Posted 4 days ago

“The price is competitive and they cover classic and modified vehicles. The rating would be higher if the website was more reliable and communication was improved.”

Helpful Report

Posted 1 week ago

Hi, Thank you for taking the time to leave us a review and we appreciate the feedback, we will pass on your feedback onto the relevant department managers. Kind Regards Jon Performance Direct

Posted 4 days ago

“So far so good!”

Helpful Report

Posted 1 week ago

Hi, Thank you for taking the time to leave us a 5 star review, we appreciate the time taken to leave us a review. Kind Regards Jon Performance Direct

Posted 4 days ago

“People are always polite & very helpful, if there is something I don't quiet understand, it will always be explained to me, nothing is too much trouble. Thank you.”

Helpful Report

Posted 1 week ago

Hi, Thank you so much for your fantastic 5-star rating of Performance Direct! We truly appreciate your kind words and feedback. We are delighted to hear that our team has consistently provided you with exceptional service. Your satisfaction is our top priority, and we are thrilled to know that our team has been able to assist you whenever needed. We will always be here to explain anything you may have questions about, as nothing is ever too much trouble for us. Best regards, Molly Performance Direct

Posted 1 week ago

“Excellent customer service and good prices. I've been with them for many years now and they always have competitive prices, never any big increases at renewal time. Customer service is quick, friendly, efficient and knowledgeable. Can't recommend them enough.”

Helpful Report

Posted 1 week ago

Hi, Thank you so much for your fantastic 5-star rating of Performance Direct! We truly appreciate your kind words and your recommendation. We are delighted to hear that you have been a loyal customer for many years, and that our excellent customer service and competitive prices have consistently met your expectations. It is our priority to provide quick, friendly, efficient, and knowledgeable service to all our valued customers, and we are thrilled that we have been able to do so for you. Best regards, Molly Performance Direct

Posted 1 week ago

“I had to phone again to have my documents sent to me, otherwise 5 stars..”

Helpful Report

Posted 1 week ago

Hi, Thank you so much for taking the time to rate Performance Direct with 4 stars! We genuinely appreciate your kind feedback and it's great to hear that you had a positive experience with us. For any further assistance with the documents please don't hesitate to contact us via our website. Kind regards, Molly Performance Direct

Posted 1 week ago

“Simple to arrange and usually the best quote for my classic cars. Only criticism is the policy is auto renewed which is a bit of a worry if I were to unexpectantly die.”

Helpful Report

Posted 1 week ago

Hi, Thank you so much for taking the time to give Performance Direct a 5-star rating! We greatly appreciate your support and we are thrilled to hear that arranging our services has been a simple process for you. We also take pride in providing you with the best quote for your classic cars. If you wish to remove the auto renewal service from your policy please contact us via live chat and we will happily assist. Kind regards, Molly Performance Direct

Posted 1 week ago

“This is the first time I've taken out insurance with Performance Direct, the process was very easy, the price for my cover was very good but to be honest you only find out how good and insurance company is when you have to make a claim which I hope I never have to do 👍”

Helpful Report

Posted 1 week ago

Hi, Thank you so much for leaving us a glowing 5 star rating. We genuinely appreciate your kind words and are delighted to hear that your first experience with Performance Direct was such a positive one. We completely understand your sentiment about an insurance company's true worth being tested when it comes to making a claim. Rest assured, we strive to provide exceptional service throughout your insurance journey, including any challenges that may arise. Kind Regards Jon Performance Direct

Posted 1 week ago

“Easy to purchase and use”

Helpful Report

Posted 1 week ago

Hi, Thank you for taking the time to leave us a 5 star review, we appreciate the time taken and are thrilled to hear it was an easy and straightforward process of purchasing cover with us. Kind Regards Jon Performance Direct

Posted 1 week ago

“Good price of insurance”

Helpful Report

Posted 1 week ago

Hi, Our team always strive to offer the best possible service at the most competitive price, we appreciate the time taken to leave us a 5 star review. Kind Regards Jon Performance Direct

Posted 1 week ago

“Great car insurance with decent cover at a very good price. Everything done online, what more could you ask for.”

Helpful Report

Posted 1 week ago

Hi, Thank you so much for taking the time to give us a 5 star rating, we really appreciate it. We're thrilled to hear that you found our car insurance to be great with decent cover, all at a very good price. We pride ourselves on providing excellent coverage and convenience by offering everything online. Your satisfaction is our priority, and we look forward to serving you in the future. Kind Regards Jon Performance Direct

Posted 1 week ago

“Competitive and professional.”

Helpful Report

Posted 1 week ago

Hi, Thank you for taking the time to leave us a 5 star review, our team always strive to offer the best service and the most competitive quote. Kind Regards Jon Performance Direct

Posted 1 week ago

“took policy out in advance,my mistake only put 1 driving conviction in when i filled form out on line, my error spoke to them the next day as policy was not to start for another 14 days and they charged me £55 for cancelling policy that had not even started”

Helpful Report

Posted 1 week ago

Hi, We can see this has been raised as a formal complain by yourself so this will be looked into and a final response letter issued when it has been investigated by our resolutions team. If there is anything further you do require, please contact us again and we will be happy to help. Kind Regards Jess Performance Direct

Posted 1 week ago

“Very competitive price and quick and easy to purchase”

Helpful Report

Posted 1 week ago

Hi, Thank you so much for your 5 star rating of Performance Direct. We truly appreciate your support and are thrilled to hear that you found our service to be very competitive, along with a quick and easy purchasing experience. Kind Regards Jon Performance Direct

Posted 1 week ago

“I have been insured with performance direct for quite a few years now and have always found them easy to contact.They have always been really helpful when I have had a query or needed advice and best of all they have always been very very competitive when it has come to insurance costs. Would definitely recommend them to friends and family.”

Helpful Report

Posted 1 week ago

Hi, We are delighted to hear you have chosen to renew with us for another year, and we look forward to another year of service. Kind Regards Jon Performance Direct

Posted 1 week ago

Performance Direct is rated 4.4 based on 1,760 reviews