iGO4 Reviews

Name: iGO4
Rating: 4.03

4.0 Rating 1,297 Reviews

76 %

of reviewers recommend iGO4

Company Reviews

Metrics

Info

4.0

Based on 1,297 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Courier
On-time Delivery	Greater than 88%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.5 out of 5

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Shocking customer service & have been waiting 3 months for my settlement from this company since the claim date .... would not recommend this company at all ...”

Helpful Report

Posted 3 years ago

Hi lee, We are sorry to hear this, we appreciate all feedback we recieve. Regards, Dylan

Posted 3 years ago

“I phoned to speak to someone abt my car insurance renewal. Spoke to someone as to why my Car insurance has jumped up £300. Your colleague was so rude as to when she asked why this was the case and he responded because it has . So I asked if she could be put through to his Manager she has been waiting 20 mins on hold. Then spoke to the Manager said this happens so now I’ve cancelled insurance Not good Customer Service. Maybe it’s time for meto change my insurance . Not good at this present time with COVID-19”

Helpful Report

Posted 3 years ago

Hi, We take all the feedback we receive seriously and would like to offer our apologies for the experience you’ve had. Please send us a private response with your policy details, to reviews@igo4.com, and we can look into this for you. Thanks, Kathryn.

Posted 3 years ago

“Set up in error. Pmt went through twice. Email Sunday 26/7 for refund. No reply as of 28/7 11.39am. Really poor service.”

Helpful Report

Posted 3 years ago

Hi Rebecca, Our dedicated admin team can take up to 48 hours to respond to customer's queries, and do not work on Sundays. If the payment has come through twice, we will automatically refund it to the card it was collected from. Due to banking processes this can take 3-5 working days. If you still have not received the refund by the end of the week, please contact our customer service department on 01733 308 235. Many Thanks, Kathryn.

Posted 3 years ago

“Worst company ever only there for the money not to help the customer”

Helpful Report

Posted 3 years ago

Hi Robert, Looking into your situation it appears you have had a couple of policies with us, we would like to know more about your situation. If you would like to do this, contact us with more information. Regards, Dylan

Posted 3 years ago

“Absolutely rubbish customer service and insurance. Policy was cancelled via e-mail without clear reason and warning leaving my partner stranded . 3 calls and over an hour later I got nowhere. One of the people even put the phone down. Would also help if their contact centres were UK based and not in India.”

Helpful Report

Posted 3 years ago

Hi, Our head office is based in the UK. However, we do have a contact centre in South Africa. The reason for the policy cancellation would have been included within the email we sent confirming the cancellation. We also issue a 7-day notice of cancellation, prior to cancelling the policy. This notice stipulates the reason for the policy cancellation, and advises of anything we require from you to prevent the policy cancellation. Many Thanks, Kathryn.

Posted 3 years ago

“Absalootly useless bring up an issue years old that I've never had a problem with and ask for proof of ownership of the vehicle? I've never had this before waste of time defiantly do NOT recommend..”

Helpful Report

Posted 3 years ago

Hi Connor, Thank you for taking you time to leave your feedback, we do appreciate it . Igo4 are a broker and we administer policies for a panel of underwriters. Underwriters may request documentation to verify the information that has been detailed on the policy, at any time during the policy term. Many Thanks, Kathryn.

Posted 3 years ago

“Faulty website, threatening to cancel policy because of payment details despite taking money right away, charge to cancel even in cooling off period”

Helpful Report

Posted 3 years ago

Hi, We do apologise that you’re disappointed with the experience you have had with us, and would like the chance to answer any queries you have. Please feel free to send us a private reply with your details, so we can go over this with you. Thanks, Dylan

Posted 3 years ago

“Today car insurance company changes insurance price.My English is poor and I answered the questionn for the first time maybe I make mistake but deposit was raised twice as much as before.”

Helpful Report

Posted 3 years ago

Hi Valdas, We are sorry that you haven't had the best experience with us. We would have provided you an email confirmation making you aware for the reason for the increase. Thanks Janat

Posted 3 years ago

“The worst company I have ever had dealings with. Will let the price comparison site know about this for putting me in touch with such crooks as well as anybody who will listen. Look into my policy and read the details.”

Helpful Report

Posted 3 years ago

Hi Mario, We are sorry to hear that you haven't had the best experience with us. If you get in touch with us at reviews@igo4.com we can have a look at the details for you. Kind regards Janat

Posted 3 years ago

“I’m Really upset as I’d set up a direct debit and paid and initial payment. The following day the full amount for the year was also taken .”

Helpful Report

Posted 3 years ago

Hi, We are sorry you haven't had a great experience with us. Please forward your details to reviews@igo4.com, so we can have a look at this for you. Regards Janat

Posted 3 years ago

“You get initial quote and once you purchase. Price go up and then renewal quote same as last year... even with ncb and when you query not willing to listen”

Helpful Report

Posted 3 years ago

Hi, We are sorry that you are unhappy with the renewal premium offered. Quotations for policy renewal are based on a live market and the insurer determines the premium based on the risk factor of the details provided. If any of your details have changed we can review your quotation. Kind Regards Janat

Posted 3 years ago

“Thieves I had a policy with £1680 for the year 2 years later and my renewal quote from Igo 4 was 1430 robbery.. While I went to a comparison site and this exact same company same policy same adress same car offered me a quote or £700 £730 cheaper than there apparent best offer for renewal. Extremely dodgy! Don’t let them rob you!!!!”

Helpful Report

Posted 3 years ago

Hi Simon, The renewal quote is generated on the information that we have on file. Based on this information we have provided you with the cheapest available quote from our panel of underwriters. We issue out your renewal price prior to your renewal, this allows you time to shop around and find the best price possible. Yours Sincerely, Jamie

Posted 3 years ago

“Charged 128.00 for a cancelled policy. Debt collectors constantly harassing. 60.00 cancellation fee. 30.00 missed payment fee. Money grabbers.”

Helpful Report

Posted 3 years ago

Hi, The charges that have been applied were clearly stated within our terms and conditions that you agreed to when taking the policy up. You can find our fees under section 2 and 3 of our terms and conditions. We provide all of the information you need to make an informed decision based on your needs on whether this policy is right for you. Once this information is provided it is up to you to make a decision on whether or not you want to proceed with the quote received. Yours Sincerely, Jamie

Posted 3 years ago

“Very very poor company. They cancelled my insurance due to them cancelling my prior insurance fo no reason. I paid 3 lots of initial payment and now im getting charged 3 cancellation fees on top of that. So no insurance for nearly £400. Stay well clear of them. The operator i spoke to on the phone was no use at all, very sarcastic and no pleasant.”

Helpful Report

Posted 3 years ago

Hi, We take all the feedback we receive seriously and would like to offer our apologies for the experience you’ve had. Please send us a private response with your details to, reviews@igo4.com and we can look into this for you. Thanks, Jamie

Posted 3 years ago

“Wouldn’t use again, we have changed providers at renewal date. Igo4 extended the insurance without asking us if we needed it. We did not ask or require this and now we are being charged for this. I have been asked twice to provide proof that we have insurance, which I have sent twice. We have now been referred to debt collection because I refused to pay for something I did not ask for or require. Disgusting behaviour not just at this time but at any time.”

Helpful Report

Posted 3 years ago

Hi, We do appreciate your feedback and would be happy to look into this for you. If you could send us a private response with your details to, reviews@igo4.com, we’ll investigate this further. Thanks, Jamie

Posted 3 years ago

“Thr service is too incompetent and dishonest.”

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Posted 3 years ago

“Charging extra charges in times like this is disgusting, im self employed and have no source of income with this lockdown going on and now i have more money troubles with these extra charges”

Helpful Report

Posted 3 years ago

Hi, We’re sorry to hear this. If you’d like to send us a private reply with your policy details to, reviews@igo4.com, we can look into this for you. Thank you, Jamie

Posted 3 years ago

“Customer service is slow and did not understand my issue. I must have emailed my issue and spoken to them a number of times without them resolving it but instead they kept threatening to cancel my cover. They also would not accept my renewal letter from the previous insurance company insisting it did not show my NCB years. The whole thing was very frustrating.”

Helpful Report

Posted 4 years ago

Hi Yasmin, Thanks for taking time out of your day to provide us with your feedback. We do take our customers queries seriously, so if you’d like to send us a private response with your details to, reviews@igo4.com, we would be happy to answer your questions. Thanks, Jamie

Posted 4 years ago

“AVOID THIS INSURANCE COMPANY LIKE THE PLAGUE!! I urge you. I’ve had so many issue with this company but the one that takes the absolute cake is when my insurance raise mid policy from £58 to £159 for a 2006 car with no email or letter indicating this was going to happen. It’s only by chance I called and I was made aware of this. So sneaky and doggy. Now I’ve been waiting almost three weeks and still can’t get an explanation they're now passing the blame to Close brothers saying I need to contact them. Cheap is not always better. DO NOT USE THIS COMPANY!”

Helpful Report

Posted 4 years ago

Hi, Thanks for taking time out of your day to provide us with your feedback. We do take our customers queries seriously, so if you’d like to send us a private response with your details to, reviews@igo4.com, we would be happy to answer your questions. Thanks, Jamie

Posted 4 years ago

“Insured my car 24th of April Paid for it. Then I found out my insurance started on the 27. Of April. I have contacted the company they said it’s Confused.com fault.”

Helpful Report

Posted 4 years ago

Hi, Refat, We do appreciate your feedback and would be happy to look into this for you. If you could send us a private response with your details to, reviews@igo4.com, we’ll investigate this further. Thanks Jamie

Posted 4 years ago

iGO4 is rated 4.0 based on 1,297 reviews