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iGO4 Reviews

4.0 Rating 1,293 Reviews

76 %

of reviewers recommend iGO4

Company Reviews

4.0

Based on 1,293 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Courier
On-time Delivery	Greater than 88%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.5 out of 5

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I bought a different family car in January this year, swapping from my BMW to a Honda HRV. I contacted IGo4 to change my cover from the old car to the new one. I was informed that iGo4 couldn't insure me for the new car and they cancelled my cover. I then received a request to contact them and was requested to pay a months premium for the month of February for the BMW car l no longer owned. I informed them that it was them who were unable to cover me! I did not cancel the insurance so felt aggrieved that l should pay another months premium. They suggested l make a formal complaint which l did. As of today, the 12th March 2024, l am still awaiting the decision on my complaint but have received yet another request for me to contact them to pay the money they feel l owe them. After making another call to iGo4, my complaint has still not been dealt with and am awaiting a return call. Not impressed with 1. A demand for a further months insurance cover for a vehicle l no longer own 2. An outstanding complaint which has not been dealt with and 3. A demand for money for insurance cover which l didn't cancel. Hoping for a satisfactory conclusion to all this....”

Posted 1 month ago

Hi Gary, We would like to assure you that our main priority is our customers and the service we provide. We are saddened to hear how you feel. If you’d be happy to give us a chance to look into this for you and answer any queries, please send us a private response with your policy number, full address and date of birth to reviews@igo4.com. Many thanks, Sarah

Posted 1 month ago

“Got to be the worst insurance company around. I sold my car 4 months ago and have been trying to cancel the insurance ever since. I tried logging on to my ‘online account’ but they say the password is incorrect. Every time I put in an email address to reset, I get a message saying we have retrieved your details and you will receive an email shortly. Must have done this 50 times now! Then I tried putting in another email address which wasn’t linked to my account and got the same message!!! There’s no email address to cancel on their website and when you call you’re on hold for hours before the line then goes dead. I’m starting to think these people are scammers and they won’t let you contact them to cancel a policy. I’ve now cancelled my direct debit with them and we’ll see where that gets me. BE VERY WARY OF THIS COMPANY”

Posted 1 month ago

We are sorry to hear you are unhappy with the service received. There currently aren't any technical issues with the online portal so this is something we need look into for you. A representative can do this over the phone, as well as cancel your policy for you. You will on occasion need to wait to get through to one of our agents but, our wait times are not as described. May I check the number you are calling? Our Customer Service number is 01733 308 235 and we are open 08:00 - 18:00 Monday to Friday, 09:00 -13:00 Saturday and closed Sunday. We also have Live Chat and social media messaging options. Regards, Holly

Posted 1 month ago

“I have tried to contact iGO4 as I recently purchased a car insurance policy from them. There was no ‘welcome letter’. I have mo policy number and no documentation. When I ask all they ever do is send me this: Thank you for your email. This is an automated email, please do not respond. “If you are contacting us because your policy is due for renewal, you can view and manage your renewal options, including viewing your renewal invitation in your online account. Just login here https://www.igo4.com/my-policy” Unfortunately, i can’t login without a policy number. NIGHTMARE! If this is how they treat new customers, heaven knows how they would deal with a claim.”

Posted 2 months ago

We're sorry to hear you are unhappy and are experiencing communication issues. Thank you for bringing this to our attention. When a policy is taken out, you are sent a welcome email which contains your policy documents and certificate of insurance. We are sorry if you have not received this, that is unusual. You can email us but it is not the quickest method of communication with us as the emails are answered in date order. Our number is 01733 308 235 and we are open 08:00 - 18:00 Monday to Friday, 09:00 -13:00 Saturday and closed Sunday. We also have a Live Chat social media messaging option. If you would like to email us with your information, we can take a look into this for you. I will send you contact information. Regards, Holly

Posted 2 months ago

“Not happy at all with the service. Would not listen to any representations l made so I cancelled my policy. Will not use again.”

Posted 2 months ago

Hi, We’re sorry to hear of your disappointment with us; we always look to give the best level of service possible to our customers. If you’d be happy to send us a private message with your policy number, full address and date of birth to reviews@igo4.com, we’ll be happy to answer any questions you have. Many thanks, Angela

Posted 2 months ago

“I have tried to contact iGO4 as I recently purchased a car insurance policy from them. There was no ‘welcome letter’. I have mo policy number and no documentation. When I ask all they ever do is send me this: Thank you for your email. This is an automated email, please do not respond. “If you are contacting us because your policy is due for renewal, you can view and manage your renewal options, including viewing your renewal invitation in your online account. Just login here https://www.igo4.com/my-policy” Unfortunately, i can’t login without a policy number. NIGHTMARE! If this is how they treat new customers, heaven knows how they would deal with a claim.”

Posted 2 months ago

“I have tried to contact iGO4 as I recently purchased a car insurance policy from them. There was no ‘welcome letter’. I have mo policy number and no documentation. When I ask all they ever do is send me this: Thank you for your email. This is an automated email, please do not respond. “If you are contacting us because your policy is due for renewal, you can view and manage your renewal options, including viewing your renewal invitation in your online account. Just login here https://www.igo4.com/my-policy” Unfortunately, i can’t login without a policy number. NIGHTMARE! If this is how they treat new customers, heaven knows how they would deal with a claim.”

Posted 2 months ago

“Terrible company.upped my policy £88 a month didn't notify me and took £138 out and now taking me to court awful company avoid at all costs”

Posted 4 months ago

Hi Paul, Thank you for taking you time to leave your feedback. We do appreciate it and will use this to improve the service we provide. Thanks, Kathryn

Posted 2 months ago

“Over 30 minutes to get to talk to someone on the phone. Price is almost double what I paid last year to insurance company but all quotes I received were at least that or more. Why have insurance companies almost added 100% to our costs.”

Posted 7 months ago

Hi Janet, Thanks for taking time out of your day to provide us with your feedback. We offer the most competitive quotation supplied by our underwriting panel. As long as none of your policy details have changed, the quote that we have offered is the best figure we can quote you based upon real time pricing. If you would like to discuss this further please do not hesitate to contact us via email at reviews@igo4.com, by phone on 01733 308 235 or via live chat on social media. Kind regards, Angela

Posted 7 months ago

“DO NOT USE THIS COWBOY COMPANY!! They held the incorrect information then increased my premium by 150% when I provided them Evidence that they are wrong no one responded and kept putting the phone down - DISGRACEFUL!!”

Posted 7 months ago

Hi, Thanks for making us aware of this - we are sorry for the experience you have had. Please be assured that we take our customer service very seriously and would like to take the time to look into this for you. Please send us a private response with your details, to reviews@igo4.com, and we’ll be able to investigate. Thanks, Kathryn

Posted 7 months ago

“Stay well away”

Posted 8 months ago

Hi, Thank you for taking the time to leave a review. If there is anything we can do to help, please email reviews@igo4.com with your policy details. Many thanks, Lauren

Posted 8 months ago

“Phone lines keep sending you to different numbers that just cut you off. Prefer to talk to a person because some things can't be changed. Plus you gave me a quote and then charged £20 more than the quote.”

Posted 8 months ago

Hi, We take all the feedback we receive seriously and would like to offer our apologies for the experience you’ve had. Please send us a private response with your details to reviews@igo4.com and we can look into this for you. Just to confirm the best contact number for us is 01733 308 235. Alternatively you can contact us on live chat via social media. Kind regards, Angela

Posted 8 months ago

“Can never speak to anyone”

Posted 9 months ago

Hello, We are sorry to hear you are unhappy with the service provided. Our number is 01733 308 235 and we are open 08:00 - 18:00 Monday to Friday and 09:00 -13:00 Saturday but Closed Sunday. You can also message us on social media or contact us via Live Chat. Many thanks, Holly

Posted 9 months ago

“Your website is very poor and unhelpful. Questions are set and are repeated all the time, does not give any options. Long waits on the phone”

Posted 9 months ago

Hi, We take all the feedback we receive seriously and would like to offer our apologies for the experience you’ve had. We’d like to learn more about your specific situation. If you could send us a private response with your details to reviews@igo4.com it would be greatly appreciated. Many thanks, Angela

Posted 9 months ago

“Never pick up there phone quick enough to take my cash very angry”

Posted 9 months ago

“Had a year ,no claim ,at £320 full comp, good price (46 yrs driver).this year £977 ...went to compare the market ,= Hastings direct.=£530...simples”

Posted 11 months ago

Hi, Thanks for taking the time to send this over. We would like to assure you that our customers are our top priority and your feedback will be referred to the appropriate teams to make sure we offer the best level of service. Many Thanks, Kathryn

Posted 11 months ago

“I interested in iGo4”

Posted 11 months ago

Hi, Thanks for the rating: if you feel we could have done better, please let us know. We appreciate any feedback given. Many thanks, Adam

Posted 11 months ago

“I interested in iGo4”

Posted 11 months ago

Hi, Thanks for the rating: if you feel we could have done better, please let us know. We appreciate any feedback given. Many thanks, Adam

Posted 11 months ago

“Rude and unbelievably arrogant , First time i called the company about a car accident . noy even a claim but just to report an accident because the 3rd party will be taking care of the accident . as soon as i got through the the person he immedatly stated i was shouting , and i explained that i was not angry or shouting or being upset ... line dead .. So poor !!!!! dont bother with people .”

Posted 1 year ago

Hi, We’re sorry to hear of your disappointment with us; we always look to give the best level of service possible to our customers. Please call our claims department for regular updates and communication, they will also be able to log a formal complaint on your behalf. Many Thanks, Kathryn

Posted 1 year ago

“Poor service my courtesy car they not send on time, i have 3 days to wait for my courtesy and to hassle for me because have no car to use after my car i send it to your approve repair shop. One of the S and G STAFF A rude to talk to… pls kinldy review the if recorded, that was march 8, 2023. @1640hrs Thanks”

Posted 1 year ago

Hello, We are sorry to hear you are unhappy with the service you received. We at iGO4, act as your broker and we administer to the daily running of your policy. As soon as a claim is made, your insurer will step in and deal with that incident. We would strongly suggest you speak to your insurer to log a complaint regarding the courtesy car delay and service received. Upon registering your complaint, your insurer will have to investigate and get back to you. We would however, like to remind you that courtesy car is subject to availability and this may be the cause for the delay. Many thanks, Holly

Posted 1 year ago

“Will you pick up your phone and speak to me?? I spoke to someone earlier and she cut me off. I'm fed up being on the phone to you lot, your customer care leaves a hell of a lot to be desired 🤬”

Posted 1 year ago

Hi Diane, Thank you for taking the time out to leave us a review. I am sorry to hear you have not received good service. Please email reviews@igo4.com with your policy details and we will arrange a call back for you. Many thanks, Lauren

Posted 1 year ago

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iGO4 is rated 4.0 based on 1,293 reviews