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iGO4 Reviews

4.0 Rating 1,293 Reviews

76 %

of reviewers recommend iGO4

Company Reviews

4.0

Based on 1,293 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Courier
On-time Delivery	Greater than 88%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.5 out of 5

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“200 pounds more than last years premium ,still the cheapest choice”

Posted 8 months ago

Hi, We appreciate your review. Thanks for the feedback. As the insurance broker, we are unable to confirm the way in which a renewal quote is calculated by the insurer. However, I am able to confirm that at the time of generating a renewal quote, a number of factors are taken into account by the insurer which will determine the best price available, this would include, but may not be limited to, driving history, age, vehicle type and area. Should an individual or combination of these factors be deemed a higher risk by the insurer at the time of providing the renewal quote, this will have an impact on the renewal premium that is offered. It can also result in the insurer being unable to offer a renewal quote. The renewal quote calculated is based on the insurer rates applicable at the time of the renewal being obtained and are therefore variable on a regular basis. Many Thanks, Sarah

Posted 8 months ago

“Am on a journey with iGO4 and initially everything seem good but I am not able to see how things will be soon or in future.”

Posted 1 year ago

Hi, Thanks for giving us your feedback: our priority is our customer service. If there is anything you’d like us to discuss with you, please let us know. Many Thanks, Kathryn

Posted 1 year ago

“I would like to give Brenda 10 out of 10 for the help she gave me with setting up my new policy”

Posted 1 year ago

Hi Daniel, Thanks for the great review! Our priority is our customers and we’re happy to hear you have had great service. Many Thanks, Kathryn

Posted 1 year ago

“Quick and easy to set up online Good price too Of course the real test is when you make a claim although hopefully not”

Posted 1 year ago

Hi, Thanks for taking time to send us your review. We are pleased to hear that you are happy with the price. If you do have anything you think we can improve on, please let us know. Many thanks, Lauren

Posted 1 year ago

“Seems when you reach retirement we are penalised for our age even although you've driven round the world and more without claims!! But this seems to be all insurance companies policy!! But I found Igo4 still worked out the cheapest!!”

Posted 1 year ago

Hi Alexander, We appreciate your review. Thanks for the feedback, and we will make the relevant teams aware. If there is anything else we can help with, please let us know. Many Thanks, Kathryn.

Posted 1 year ago

“Ive put insurance on my car and it's hasn't gone on and im in work on Monday and I need my car so can u plz sort it out asap plz?”

Posted 1 year ago

“Very professional and reliable”

Posted 1 year ago

Hi Flori, Thanks for your positive comments, we are so glad to hear you have enjoyed your experience with us! Many Thanks, Kathryn.

Posted 1 year ago

“The quality of the conversation was extremely poor. I could barely hear what the was saying throughout the whole nearly 1 hour call. At one stage the call cut off and was frustrating to have to go through the whole process a second time. The operatives was very knowledge and helpful.”

Posted 2 years ago

Hi, Thanks for the rating, we do apologise about the quality of your phone conversation. Due to the pandemic, many of our contact centre agents are working from home which can sometimes have an impact on call quality. We do hope that you have a better experience next time. Alternatively, if you head to the 'contact us' section of www.wisedriving.com, we can attempt to answer any queries you may have via email or Facebook messenger.

Posted 2 years ago

“I was unaware that I was signing a financial agreement with a third party when I took the policy out”

Posted 3 years ago

Hi, We are sorry to hear this is how you feel. If you are paying by direct debits then this is the case, we made you aware of this before payment. Kind regards, Dylan

Posted 3 years ago

“Quick to find , no idea why I need a credit with Brithers company ??? , find this strange as I should be paying into your account and not there’s”

Posted 3 years ago

Hi Cameron, Thank you for your feedback. As a broker we administer insurance policies on behalf of a panel of underwriters. we utilise Close Brothers Premium Finance as our funding provider, to manage our customer's credit agreements. This is confirmed when you set up the policy and Close Brother's Premium Finance terms and conditions are detailed on our website when you set up the policy. Close Brothers Premium Finance are regulated by the Financial Conduct Authority. Many Thanks, Kathryn.

Posted 3 years ago

“I went for the quote and disapointed to learn that I was charged £60.00 in additon to the orignal price. Also the insurance only allows me to cover one vehicle only.”

Posted 3 years ago

Hi Ms Mann, We are sorry that you feel this way, the £60 fee is including inside the price that you are quoted, we are simply just letting you know that it is there. We appreciate your feedback regarding the potential multicar policies and will ensure this is fed back to the correct department. Regards, Dylan

Posted 3 years ago

“The deal value was in the top 3 and I chose iGO4 as I had been a customer in the past. I had an issue with payment as I kept getting a technical issue error and after waiting 18 minutes in the customer service queue, I was told to clear cache and restart the browser. I was also unable to add my new policy to my email as it was used before. I'm still waiting for an email reply from customer service on how to proceed.”

Posted 3 years ago

Hi, We are sorry to hear this, we would recommend contacting out customer service team either on the phone or through social media on our website and we can assist you further if you still do not have your email. Regards, Dylan

Posted 3 years ago

“Very difficult to understand representative accent put me on hold 15 mins cut off , no return call , took total of 30 mins to cancel my policy still no idea how much refund said e mail would be sent to me”

Posted 3 years ago

Hi, We are sorry you feel this way, due to COVID-19 we have a lot of agents working from home and the phone lines do struggle from time to time. if you do require any more information, you can get in contact with our social media team on our website. Regards, Dylan

Posted 3 years ago

“I was introduced to your insurance company through a friend,?am just new with you guys , but the little I understand I feel that your company is ok hopefully I will be fine with you guys, thanks.”

Posted 3 years ago

Hi, Thanks for your feedback! We’re glad to hear you’ve enjoyed your experience with IGo4 so far. If there is anything you feel we can do better for you, please let us know. Cheers, Kathryn.

Posted 3 years ago

“Hard to get in touch by phone”

Posted 3 years ago

Hi, We apologise for this, during the COVID-19 Pandemic the phone lines have been a bit worse due to our agents working from home but none the less you should still be able to get in contact. If you are on hold too long you may be calling during our busier hours. Regards, Dylan

Posted 3 years ago

“First caller was rude. She had her TV on loud and when I told her politely to lower the volume of her TV, since I can’t hear her she put the phone down. She did not even give her name when I requested fort thing. 2nd caller by the name of Theo was really friendly and very professional.”

Posted 3 years ago

Hi, We’re glad you’ve had a good experience with IGo4, we also do apologise for the initial poor customer service. Please be assured we’ll pass this to the relevant department to review so we can improve our service in the future. Thanks, Kathryn.

Posted 3 years ago

“First caller was rude. She had her TV on loud and when I told her politely to lower the volume of her TV, since I can’t hear her she put the phone down. She did not even give her name when I requested fort thing. 2nd caller by the name of Theo was really friendly and very professional.”

Posted 3 years ago

Hi, We’re glad you’ve had a good experience with IGo4, we also do apologise for the initial poor customer service. Please be assured we’ll pass this to the relevant department to review so we can improve our service in the future. Thanks, Kathryn.

Posted 3 years ago

“police toke the car off me :)) while I had Igo4 insurance”

Posted 3 years ago

Hi, We are sorry to hear about this, you have official documentation issued to you by email as soon as the policy is taken out and this can be used in the event that you are stopped by the police. If you haven't received this, please contact our customer service team. Regards, Dylan

Posted 3 years ago

“Was very pleased with quote paid in full but a few weeks later had to pay a further, £450 in full due to a loophole with previous insurance No Claim Bonus because my husband was on what you call a pool insurance meant his 5 year NCB didn't count even though he had a car to get to and from work and socail use when he worked there which was proof he had a proof of NCB feel like we got a bit ripped off but this happened 2nd week of lock down didn't have the will to fight it and ask for a reduction. Not to worry when covid is over will look to another insurer when it's time for renewal.”

Posted 3 years ago

Hi, Thanks for taking the time to share your feedback, we really do appreciate you taking the time out to share your experience with us. Thanks, Jamie

Posted 3 years ago

“Still some room for more, I've got a issue to sort out yet. I hope all goes well.”

Posted 3 years ago

Hi David, Thank you for your review and rating - we would like the chance to improve the experience you have had. If you would like to send us a private response with your details to, reviews@igo4.com, we can answer any queries you have. Thanks, Jamie

Posted 3 years ago

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iGO4 is rated 4.0 based on 1,293 reviews