iGO4 Reviews

Name: iGO4
Rating: 4.03

4.0 Rating 1,297 Reviews

76 %

of reviewers recommend iGO4

Company Reviews

Metrics

Info

4.0

Based on 1,297 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Courier
On-time Delivery	Greater than 88%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.5 out of 5

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I filled in the questionnaire truthfully. They are saying a question was wrong and I need to pay more.”

Helpful Report

Posted 3 years ago

Hi, thank you for taking you time to leave your feedback. We state in our terms and conditions that we will verify the information you have provided and your driving history. Any previous claims are logged on the Claims Underwriting Exchange by the insurer who handled the claim. If the information you have provided does not match the database we will amend the policy details accordingly. We can see you have now cancelled your policy and a full refund will be returned to the card on you used to pay for the policy within 3-5 working days We do appreciate your review and will use this to improve the service we provide. Thanks, Kathryn.

Posted 3 years ago

“After someone crashed into me, I rang igo4 and was passed around, no one actually wanted to help me. Not down to them apparently! No communication at all unless I chase everything up. Will never use again. Really a big let down. Would have been a lot less stressful had they have helped me. DISAPPOINTED”

Helpful Report

Posted 3 years ago

Hi, we're sorry to hear this. iGO4 are a broker, we administer policies on behalf of a panel of underwriters. The underwriters handle any claims made during the policy term and should keep our customer's updated with the status of the claim. We would like to investigate this matter further for you. Please send in a private response, with your policy details and we'll look into this matter for you. Many Thanks, Kathryn.

Posted 3 years ago

“After paying for a new policy my premium was amended and increased by 20% on the first day. Check the small print!!!!”

Helpful Report

Posted 3 years ago

Hi Andy We are sorry to hear you are unhappy with the policy. We would like to look into this for you, if you could email us your details privately? Many thanks, Holly

Posted 3 years ago

“I have been treated absolutely awfully. You cancelled my car insurance all because you did not receive the back of my driving licence, which you never stipulated. I sent you the docs I.e. no Claims and driving licence but you then bombarded me saying you had not received the docs when you had. You should have made the driving licence stuff obvious from the outset. Your inhumanity shocks me greatly. When I tried to explain the confusion, the lovely assistant told me that the company would be unwilling to reinstate. Appalling customer care and now you are judging me a fee for cancelling. You should be ashamed of yourselves. The type of impersonal company that wants to cut out a”

Helpful Report

Posted 3 years ago

Hi Zuhrah We are sorry to hear you are unhappy with the service you received. We would like to look into this further for you, if you could email us your details privately? Many thanks, Holly

Posted 3 years ago

“A right bunch of money grabbing shysters. Due to the inability to grasp the fact that they should not be charging additional admin fees to change a policy which was not yet in force and providing extreme difficulty in speaking to their customer service department I decided to cancel my intended policy. With no warning they intend to charge me admin fees of £85. They are a disgrace and should not be trusted. A total disgrace to the insurance world of which I was once part. I advise anyone out there to avoid this shady company.”

Helpful Report

Posted 3 years ago

Hi Tony, we take all the feedback we receive seriously and would like to offer our apologies for the experience you’ve had. Please send us a private response with your details and we can look into this for you. Thanks, Kathryn.

Posted 3 years ago

“Two payments taken, I’ve called customer service and quite rude and abrupt with me, advising only one payment has been taken but it’s clear on my bank statement and I cannot speak with finance until Monday. Really disappointing customer service”

Helpful Report

Posted 3 years ago

Hi Sarah, we’re sorry to hear this; we always try to provide the best experience possible for our customers. If you could send us a private message with your details, we can discuss this with you further. Thanks, Kathryn

Posted 3 years ago

“You don’t make it clear we are entering into a credit agreement rather then just paying u for car insurance - good job I checked the contract, I have cancelled my policy and got a refund”

Helpful Report

Posted 3 years ago

Hi Nat We are sorry to hear you are unhappy. We use a third party finance provider called Close Brothers Premium Finance. As we and Close Brothers Premium Finance are both regulated bodies, we have an obligation to inform you about the use of a third party finance provider before you take out insurance with us. You are also asked to provide you consent, if you are happy with this arrangement, before accepting the quote. We apologise if you feel this was not made clear enough and we will take this feedback onboard. Many thanks, Holly

Posted 3 years ago

“They can not even supply with a telephone number or email address, they have renew my insurance add extra £623.00 and they send a letter but is no contact information to cancel policy with them next is my deposit been lost i have been last 3 day try to contact them”

Helpful Report

Posted 3 years ago

Hi Pedro, We are sorry to hear this. Could you email us and we can look into this for you? I will send you contact information privately. Many thanks, Holly

Posted 3 years ago

“Was told money wasn't taken so found insurance elsewhere then have money taken from bank account now its cost me to cancel insurance”

Helpful Report

Posted 3 years ago

Hi Mr Baker, We are sorry to hear this, Could you email us and we can look into it for you? Regards, Dylan

Posted 3 years ago

Hi Mr Baker, We are sorry to hear this, Could you email us at reviews@igo4.com and we can look into it for you? Regards, Dylan

Posted 3 years ago

“dont use make changes to your policy without consent then charge £300 for privilege”

Helpful Report

Posted 3 years ago

Hi, we do appreciate your feedback and would be happy to look into this for you. If you could send us a private response with your details, we’ll investigate this further. Thanks, Kathryn.

Posted 3 years ago

“Terrible terrible service and I will be contacting the ombudsman. Stay clear of this shambles of a place.”

Helpful Report

Posted 3 years ago

Hi, We do appreciate your feedback and would be happy to look into this for you and raise a complaint on your behalf. If you could send us a private response with your policy details we’ll investigate this further. Thanks, Kathryn.

Posted 3 years ago

“RIP off pay a deposit and want a other payment like a few week after”

Helpful Report

Posted 3 years ago

Hi, Sorry to hear that you feel this way, this situation can happen depending on what date that your have selected for your direct debits. If it is the case that you have selected a date that comes up in the next few weeks then that will be the date it comes out. You still have the same amount of payments on the policy so this will benefit you towards the end of your year with us. Regards, Dylan

Posted 3 years ago

“Terrible waiting times trying to get through and less than helpful staff when it comes to having an issue regarding policy. Would not reccomend”

Helpful Report

Posted 3 years ago

Hi James, Thanks for your review, we are sorry that you felt this way and would be happy to look into your query if it is still outstanding. If it is, please drop us an email and we can move further towards resolution for you. Regards, Dylan

Posted 3 years ago

“customer service is shocking- 3 phone calls to confirm direct debit details and i was still getting cancellation threatening letters, when i got the confirmation of direct debit they had put the named driver as bank account holder and not me! Will defo not use again- stay clear!!!!!!!!”

Helpful Report

Posted 3 years ago

Hi Alan, This certainly sounds unusual and would like to try and look into this for you. If you could send us an email with your details we can look into this further for you. Regards, Dylan

Posted 3 years ago

“Waited on the phone to be told to do it online. Couldn’t add an extra car online so had to ring back up (wait again). Then got told to take a second policy for same price ! So 2 policies for 2 cars £100. Not a good deal but have to be insured.”

Helpful Report

Posted 3 years ago

Hi Adam, With regards to our policies they are only for one vehicle at a time. Unfortunately iGO4 doesn't offer multi-vehicle policies. Thank you for taking you time to leave your feedback. We do appreciate it and will use this to improve the service we provide. Thanks, Kathryn.

Posted 3 years ago

“Be wary if you ever need to cancel your policy with them...their charges are EXTORTIONATE. I for one will never use their services again. Absolute rip off!! You have been warned!!”

Helpful Report

Posted 3 years ago

Hi Barry, Thank you for your feedback. All of our fees are stipulated within our terms and conditions which you would have read and agreed to when you set up the policy. They can also be found on our website www.igo4.com. Many Thanks, Kathryn.

Posted 3 years ago

“Company making up any reason to cancell policy constantly after taking initial payment. No explanation for the reason. Customer service is located in Africa and have no access to any information, emails, decisions etc. Constant problems asking for more and more personal documents invading personal space threatening to cancell policy otherwise. Customer service extremely rude.”

Helpful Report

Posted 3 years ago

Hi Terry, We are sorry to hear this is how you feel and would be happy to look into your situation. You are required to validate your policy with documents from your previous insurer and/or your driving licence. If you would like us to look into us, email us and we can get back to you. Regards, Dylan

Posted 3 years ago

“Be aware, that if their website doesn't work, you will be debited for every attempt you make to buy car insurance, then wait forever to get your money back. Following 2 failed attempts, we booked immediately with Hastings Insurance and received documents within seconds. IGO4 then proceeded to email our documents several days after, when we already had a policy in place, which everyone knows you cannot insure your vehicle twice!! They also ignored our request for their SLA's, complaints procedure and acknowlegement of several formal complaints we made. Finally 6/7 weeks later, they acknowledged our most recent complaint and informed us it will take a further 8 weeks to resolve, although we had emailed evidence we had insurance cover with Hastings. Still fighting for our money back since 02 AUGUST 2020 ...... it's now 26 SEPT! If you're on a tight budget, don't risk losing your hard earned cash with this company.”

Helpful Report

Posted 3 years ago

Hi Mrs Kelly, Thank you for your feedback. I can see the matter is now with our Complaints Department. Please refer to their most recent correspondence as this will contain the resolution to the matters you have brought to our attention. Many Thanks, Kathryn.

Posted 3 years ago

“So far nothing but problems”

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Posted 3 years ago

“Changed my payment by £35 on the 2nd day.”

Helpful Report

Posted 3 years ago

Hi Paul, Thank you for your feedback. If you wish to discuss the issues you have raised please call our customer service department on 01733 308 235. Many Thanks, Kathryn.

Posted 3 years ago

iGO4 is rated 4.0 based on 1,297 reviews