iGO4 Reviews

Name: iGO4
Rating: 4.03

4.0 Rating 1,297 Reviews

76 %

of reviewers recommend iGO4

Company Reviews

Metrics

Info

4.0

Based on 1,297 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Courier
On-time Delivery	Greater than 88%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.5 out of 5

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I'm Dyslexic, this company will only correspond via email they do NOT abide by the disability and discrimination act .”

Helpful Report

Posted 1 year ago

Hello, We are sorry to hear you are unhappy with the service provided. We do mainly communicate via email with our customers however, there are other ways to speak to us. You can message us on social media or call us. Our number is 01733 308 235 and we are open 08:00 - 18:00 Monday to Friday, 09:00 -13:00 Saturday and Closed Sunday. Please do not hesitate to call us, we will be happy to help. Many thanks, Holly

Posted 1 year ago

“iG04 have given my name to debt collectors for payment of a car insurance policy that was started 4 days after I had moved permanently to an EU country. I had telephoned them previously to advise them of this. IG04 told me I was lying and said I had to pay for a year’s insurance of a car which is insured in the EU and has a different number plate. Any advisor I have managed to talk to just intimates that I am a liar. Over 18 months later I am still receiving threats from debt collectors. I have contacted the company by live chat, email and telephone but they just insist that I have to pay for a year’s insurance on a car that is in the EU with a different number plate. Their ref: 6809487/001”

Helpful Report

Posted 1 year ago

Hello, We are sorry to hear you are unhappy with the service you have received. To explain, we sent your renewal invite confirming the policy would be automatically renew if we did not hear from you. As we did not hear from you, the policy renewed. You contacted us after the renewal, stating you did not require the insurance. The policy was cancelled and as such, you were charged for time on cover and a cancellation fee resulting in an outstanding balance to pay. We logged a complaint for you and a complaints representative investigated and concluded the outstanding balance was payable as you had not contacted us to stop the policy from renewing. The letter sent to you from our complaints department, advises you how to contact the Financial Service Ombudsman, if you are not happy with the outcome. We apologise for any stress caused and we appreciate your feedback. Many thanks, Holly

Posted 1 year ago

“Warning! Please do not use this company. Read the positive reviews and you will quickly see they are ALL from new customers who have successfully applied for insurance and got a great price! Me too! I could easily sign up and I got an almost 'too goog to be true' price. Well... guess what... it was too good to be true. If you ever need to make a claim from this company, well good luck! I paid extra for the emergency cover but when we were burgled the 24 hour line was answered by a generic phone answerinf service who tried to redirect me to igo4. Unfortunately iGo4 were closed and I go the out of hours answer phone. Eventually, hours later, someone did answer and they redirected be to the companies underwriters. They then directed me once more to another company based in Belgium who had no idea who I was and directed me back to the 24 hour helkp line. I would go as far as to say this company is deliberately designed as to make it too difficult for anyone to actually make any sort of claim. I was a customer 2 years ago now and Im still upset enough to write reviews 2 years later because I hate to see more and more customers signing up. Please keep AWAY.”

Helpful Report

Posted 1 year ago

Hi Lee, We would like to thank you for taking the time to leave us your feedback. We are sorry to read of your experience during your time with us. iGO4 are a broker and we administer policies on behalf of a panel of underwriters, when it comes to claims the underwriters are the ones who handle claims customers may make on their policy. We would like to extend our apologies concerning the issues you’ve had. If you would like to send us a private response with your details, to reviews@igo4.com, we can discuss this further with you. Many Thanks, Kathryn.

Posted 1 year ago

“Worst insurance Company A car crashed into me i was not in the car at the time I do have video evidence of the crash insurance company I’ve said it is something I will have to deal with myself I will have to claim against myself as they will not provide the drivers details that is up for me to do so they say the police will not give me the details so I have now found the drivers details and there still not helping me out I have a disabled person that can no longer use this car And they’re saying I may not get a courtesy car even though I paid extra for this when taking policy out disgrace 20 years of driving with no claim this is the first time I’ve ever made a claim”

Helpful Report

Posted 1 year ago

Hi Louise, We’d like to apologise for your recent experience and are sorry to hear you were less than satisfied with the service. We would like to look into this further for you. If you would like to send us a private response with your details to reviews@igo4.com, we will be happy to investigate further. Thanks, Angela

Posted 1 year ago

“Been trying to phone for 3 days now still no joy”

Helpful Report

Posted 1 year ago

Hi Ian, Thanks for making us aware of this - we are sorry for the experience you have had. Please be assured that we take our customer service very seriously and would like to take the time to look into this for you. Please send us a private response with your details, to reviews@igo4.com and we’ll be able to investigate. Thanks, Kathryn.

Posted 1 year ago

“I have dealt with loads of customer services over my many years and yours is without doubt the worst i have ever known. You ignore e-mails sent to causing untold problems.I would never use you again and if asked would say go elsewhere for your insurance j.skeldon”

Helpful Report

Posted 1 year ago

Hi, We’re sorry to hear of your disappointment with us; we always look to give the best level of service possible to our customers. We would like to assure you that our customers are our top priority and your feedback will be referred to the appropriate teams to make sure we offer the best level of service. Many Thanks, Kathryn.

Posted 1 year ago

“This company is an absolute joke.. do not give them your bank details”

Helpful Report

Posted 1 year ago

Hello, We are sorry to hear you are unhappy. We would like to know why you feel this way? We do appreciate your feedback. Many thanks, Holly

Posted 1 year ago

“Lady on phone was rude and lied to me”

Helpful Report

Posted 1 year ago

Hi Clint, We do apologise that you’re disappointed with the experience you have had with us, and would like the chance to answer any queries you have. Please feel free to send us a private reply with your details, so we can go over this with you. Thanks, Kathryn.

Posted 1 year ago

“Quick and easy to do but after that it’s down hill, I have tried to get advice about the online portal but the customer service is none Existent as no body replies to messages, either email or message.”

Helpful Report

Posted 1 year ago

Hi, Thanks for making us aware of this - we are sorry for the experience you have had. Please be assured that we take our customer service very seriously. We would like to assure you that our customers are our top priority and your feedback will be referred to the appropriate teams to make sure we offer the best level of service. Many Thanks, Kathryn.

Posted 1 year ago

“Put an honest review on here and igo4 reply with a message to email them. And guess what, that gets ignored. They are insuring a car that was scrapped a month ago and I can't cancel it. Pathetic”

Helpful Report

Posted 1 year ago

“Free to amend details online, but the website doesn't work. Use the chat bot and you get ignored”

Helpful Report

Posted 1 year ago

Hi, We’re sorry to hear of your disappointment with us; we always look to give the best level of service possible to our customers. If you’d be happy to send us a private message with your details, we’ll be happy to answer any questions you have. Thanks, Kathryn.

Posted 1 year ago

“Worst car insurance broker out there, several hours on hold, the number sends you to close brothers which is really annoying, they have record of a phone call asking for my insurance to be cancelled and when they try and transfer you to igo4 the phone cuts off - several times, have tried to cancel my insurance several times over the phone and on the website and yet igo4 conveniently have no record of it, the “customer service” team are very rude when you finally get through my account was not in arrears I was just trying to cancel As I’ve sold my car. DO YOURSELF A FAVOUR IF YOU ARE READING THIS, AVOID!!!”

Helpful Report

Posted 1 year ago

Hi Danielle, We’re sorry to read of your unfortunate experience: please be assured this is truly not our intention. We really do appreciate your feedback. If you’d be happy to send us a private response with your details to: reviews@igo4.com, we’d like the chance to go over this with you. Many Thanks, Sarah.

Posted 1 year ago

“My car insurance policy was canceled a month in without any communication (except some emails in the spam folder), I only found out when a letter came through the door after the insurance had ended and was dated 10 days prior. The guy on the phone was incredibly unhelpful just telling me I'd have to pay the cancellation fee of £60.00 and repeating "we sent emails" and " we can't control the post". No apolgy, only pay-up or we can't help. The reason why they cancelled it? 'No image of my license', despite me already sending it to them in the original application.”

Helpful Report

Posted 1 year ago

Hello, We are sorry to hear you are unhappy with the service provided. We appreciate your feedback and we will take this on board. Whilst we cannot control what folder our emails end up in and how long the post takes to deliver letters, we do apologise for the stress caused. Many thanks, Holly

Posted 1 year ago

“**UNCONTACTABLE** BROKER NOT INSURER. ABSOLUTELY ZERO CUSTOMER SERVICE. TAKE MONEY AND RUN. 2 payments of £99.70 when setting up a policy online. They said payments declined but took the money out of my bank! It said the policy wasnt completed and was unable to access the website. No emails or info at all other than payment declined. Tried on 6 occasions totalling over 7 hours on the phone.. NO ANSWER!!! No reply to emails either. 4 days later they email to say they have set up a policy "thank you for chosing IGO4" by this time I'd already paid for a policy with another insurer. Now a day later recieve an email saying they are terminating my policy! No mention of my money back or any reply at all. ***!!!DO NOT USE THIS COMPANY!!!*** Still no reply and I get asked to leave a review 🙃 no money back or apology just take almost £200 and have no way of getting in touch. Absolutely disgusting. BROKER NOT AN INSURER!!!! STAY CLEAR.”

Helpful Report

Posted 1 year ago

Hi Richard, We’re sorry to read you didn’t have a great experience with us - thanks for letting us know. We will handle the issue, and please be assured our main priority is the service we provide our customers. If you would like to send us a private response, we’d be happy to answer any queries you have. Thanks, Kathryn.

Posted 1 year ago

“I’ve tried contacting company now for 2 days on phone but no luck with being answered Sent several Facebook messages replied once asking why I wanted to cancel and then never replied. Very dissatisfied Even if they had a cancel page on website which they don’t. What happens if you have a accident and need assistance Don’t think you will get it.”

Helpful Report

Posted 1 year ago

Hello Darren, We apologise for the delays and we are sorry for any stress and frustration caused. Please could you send us your information so we can take a look into this for you? Many thanks, Holly

Posted 1 year ago

“I have been trying to contact iGO4 for over a week now, I have been waiting for someone to answer the phone for over 7 hours in total, I have tried sending numerous messages and emails, which haven't even been acknowledged.”

Helpful Report

Posted 1 year ago

Hello Darryl, We are sorry to hear this and we appreciate your feedback. Please could you email us your information and query so we can take a look into this for you? Many thanks, Holly

Posted 1 year ago

“I won’t have even given 1 star but it wouldn’t let you leave a review I have been trying to cancel my policy for a week now I need my no claims discount to give my new insurance company I have been on the phone for at least 3 hours every day for the last week this needs to be sorted now your company is an absolute waste of time.”

Helpful Report

Posted 1 year ago

Hello Jason, We are sorry to hear you are unhappy with the service received and we appreciate your feedback. If you have still not been able to contact us, please send us an email so we can take a look into this for you. Many thanks, Holly

Posted 1 year ago

“Terrible costumer service, I received an email out of the blue saying they were cancelling my insurance policy. I have been trying for 4 days to get through to them but sit on hold for over an hour, tried the online chat on the website with no response, I have even tried twitter and still no response. Very frustrating and poor service.”

Helpful Report

Posted 2 years ago

Hi, We’d like to apologise for your recent experience and are sorry to hear you were less than satisfied with the service. We would like to assure you that our customers are our top priority and your feedback will be referred to the appropriate teams to make sure we offer the best level of service. Many Thanks, Kathryn.

Posted 1 year ago

“Please stay away from this company I tried to change my policy after making 4 phone calls all lasting over 25 minutes each someone answered who I could not understand I could here children in the background when I told her I could not understand her she put the phone down I also went to the live chat with no luck I needed my new car covered so I cancelled my direct debit and went with another company”

Helpful Report

Posted 2 years ago

Hello Thomas, We are sorry to hear you are unhappy with the service provided. We would like to take a closer look into this, if you could email us your information that would be great. Sincere apologies and thanks, Holly

Posted 2 years ago

“They were good... but trying to get them to answer the phone so I can pay for a renew was seemingly impossible . On the phone for 30mins at a time waiting, and then it drops the call. Glad I'm not in the situation of trying to make a claim. Won't be renewing then... Well done igo4; excellent corporate own goal!”

Helpful Report

Posted 2 years ago

Hi, Thank you for taking you time to leave your feedback. We do appreciate it and will use this to improve the service we provide. Thanks, Kathryn.

Posted 2 years ago

iGO4 is rated 4.0 based on 1,297 reviews