Name: iGO4
Rating: 4.04

“I have tried to contact iGO4 as I recently purchased a car insurance policy from them. There was no ‘welcome letter’. I have mo policy number and no documentation. When I ask all they ever do is send me this: Thank you for your email. This is an automated email, please do not respond. “If you are contacting us because your policy is due for renewal, you can view and manage your renewal options, including viewing your renewal invitation in your online account. Just login here https://www.igo4.com/my-policy” Unfortunately, i can’t login without a policy number. NIGHTMARE! If this is how they treat new customers, heaven knows how they would deal with a claim.”

Helpful Report

Posted 1 year ago

We're sorry to hear you are unhappy and are experiencing communication issues. Thank you for bringing this to our attention. When a policy is taken out, you are sent a welcome email which contains your policy documents and certificate of insurance. We are sorry if you have not received this, that is unusual. You can email us but it is not the quickest method of communication with us as the emails are answered in date order. Our number is 01733 308 235 and we are open 08:00 - 18:00 Monday to Friday, 09:00 -13:00 Saturday and closed Sunday. We also have a Live Chat social media messaging option. If you would like to email us with your information, we can take a look into this for you. I will send you contact information. Regards, Holly

Posted 1 year ago

“Not happy at all with the service. Would not listen to any representations l made so I cancelled my policy. Will not use again.”

Helpful Report

Posted 1 year ago

Hi, We’re sorry to hear of your disappointment with us; we always look to give the best level of service possible to our customers. If you’d be happy to send us a private message with your policy number, full address and date of birth to reviews@igo4.com, we’ll be happy to answer any questions you have. Many thanks, Angela

Posted 1 year ago

“I have tried to contact iGO4 as I recently purchased a car insurance policy from them. There was no ‘welcome letter’. I have mo policy number and no documentation. When I ask all they ever do is send me this: Thank you for your email. This is an automated email, please do not respond. “If you are contacting us because your policy is due for renewal, you can view and manage your renewal options, including viewing your renewal invitation in your online account. Just login here https://www.igo4.com/my-policy” Unfortunately, i can’t login without a policy number. NIGHTMARE! If this is how they treat new customers, heaven knows how they would deal with a claim.”

Helpful Report

Posted 1 year ago

“I have tried to contact iGO4 as I recently purchased a car insurance policy from them. There was no ‘welcome letter’. I have mo policy number and no documentation. When I ask all they ever do is send me this: Thank you for your email. This is an automated email, please do not respond. “If you are contacting us because your policy is due for renewal, you can view and manage your renewal options, including viewing your renewal invitation in your online account. Just login here https://www.igo4.com/my-policy” Unfortunately, i can’t login without a policy number. NIGHTMARE! If this is how they treat new customers, heaven knows how they would deal with a claim.”

Helpful Report

Posted 1 year ago

“Terrible company.upped my policy £88 a month didn't notify me and took £138 out and now taking me to court awful company avoid at all costs”

Helpful Report

Posted 2 years ago

Hi Paul, Thank you for taking you time to leave your feedback. We do appreciate it and will use this to improve the service we provide. Thanks, Kathryn

Posted 1 year ago

“Over 30 minutes to get to talk to someone on the phone. Price is almost double what I paid last year to insurance company but all quotes I received were at least that or more. Why have insurance companies almost added 100% to our costs.”

Helpful Report

Posted 2 years ago

Hi Janet, Thanks for taking time out of your day to provide us with your feedback. We offer the most competitive quotation supplied by our underwriting panel. As long as none of your policy details have changed, the quote that we have offered is the best figure we can quote you based upon real time pricing. If you would like to discuss this further please do not hesitate to contact us via email at reviews@igo4.com, by phone on 01733 308 235 or via live chat on social media. Kind regards, Angela

Posted 2 years ago

“DO NOT USE THIS COWBOY COMPANY!! They held the incorrect information then increased my premium by 150% when I provided them Evidence that they are wrong no one responded and kept putting the phone down - DISGRACEFUL!!”

Helpful Report

Posted 2 years ago

Hi, Thanks for making us aware of this - we are sorry for the experience you have had. Please be assured that we take our customer service very seriously and would like to take the time to look into this for you. Please send us a private response with your details, to reviews@igo4.com, and we’ll be able to investigate. Thanks, Kathryn

Posted 2 years ago

“Stay well away”

Helpful Report

Posted 2 years ago

Hi, Thank you for taking the time to leave a review. If there is anything we can do to help, please email reviews@igo4.com with your policy details. Many thanks, Lauren

Posted 2 years ago

“Phone lines keep sending you to different numbers that just cut you off. Prefer to talk to a person because some things can't be changed. Plus you gave me a quote and then charged £20 more than the quote.”

Helpful Report

Posted 2 years ago

Hi, We take all the feedback we receive seriously and would like to offer our apologies for the experience you’ve had. Please send us a private response with your details to reviews@igo4.com and we can look into this for you. Just to confirm the best contact number for us is 01733 308 235. Alternatively you can contact us on live chat via social media. Kind regards, Angela

Posted 2 years ago

“Can never speak to anyone”

Helpful Report

Posted 2 years ago

Hello, We are sorry to hear you are unhappy with the service provided. Our number is 01733 308 235 and we are open 08:00 - 18:00 Monday to Friday and 09:00 -13:00 Saturday but Closed Sunday. You can also message us on social media or contact us via Live Chat. Many thanks, Holly

Posted 2 years ago

“Your website is very poor and unhelpful. Questions are set and are repeated all the time, does not give any options. Long waits on the phone”

Helpful Report

Posted 2 years ago

Hi, We take all the feedback we receive seriously and would like to offer our apologies for the experience you’ve had. We’d like to learn more about your specific situation. If you could send us a private response with your details to reviews@igo4.com it would be greatly appreciated. Many thanks, Angela

Posted 2 years ago

“Never pick up there phone quick enough to take my cash very angry”

Helpful Report

Posted 2 years ago

“Had a year ,no claim ,at £320 full comp, good price (46 yrs driver).this year £977 ...went to compare the market ,= Hastings direct.=£530...simples”

Helpful Report

Posted 2 years ago

Hi, Thanks for taking the time to send this over. We would like to assure you that our customers are our top priority and your feedback will be referred to the appropriate teams to make sure we offer the best level of service. Many Thanks, Kathryn

Posted 2 years ago

“I interested in iGo4”

Helpful Report

Posted 2 years ago

Hi, Thanks for the rating: if you feel we could have done better, please let us know. We appreciate any feedback given. Many thanks, Adam

Posted 2 years ago

“I interested in iGo4”

Helpful Report

Posted 2 years ago

Hi, Thanks for the rating: if you feel we could have done better, please let us know. We appreciate any feedback given. Many thanks, Adam

Posted 2 years ago

“Rude and unbelievably arrogant , First time i called the company about a car accident . noy even a claim but just to report an accident because the 3rd party will be taking care of the accident . as soon as i got through the the person he immedatly stated i was shouting , and i explained that i was not angry or shouting or being upset ... line dead .. So poor !!!!! dont bother with people .”

Helpful Report

Posted 2 years ago

Hi, We’re sorry to hear of your disappointment with us; we always look to give the best level of service possible to our customers. Please call our claims department for regular updates and communication, they will also be able to log a formal complaint on your behalf. Many Thanks, Kathryn

Posted 2 years ago

“Poor service my courtesy car they not send on time, i have 3 days to wait for my courtesy and to hassle for me because have no car to use after my car i send it to your approve repair shop. One of the S and G STAFF A rude to talk to… pls kinldy review the if recorded, that was march 8, 2023. @1640hrs Thanks”

Helpful Report

Posted 2 years ago

Hello, We are sorry to hear you are unhappy with the service you received. We at iGO4, act as your broker and we administer to the daily running of your policy. As soon as a claim is made, your insurer will step in and deal with that incident. We would strongly suggest you speak to your insurer to log a complaint regarding the courtesy car delay and service received. Upon registering your complaint, your insurer will have to investigate and get back to you. We would however, like to remind you that courtesy car is subject to availability and this may be the cause for the delay. Many thanks, Holly

Posted 2 years ago

“Will you pick up your phone and speak to me?? I spoke to someone earlier and she cut me off. I'm fed up being on the phone to you lot, your customer care leaves a hell of a lot to be desired 🤬”

Helpful Report

Posted 2 years ago

Hi Diane, Thank you for taking the time out to leave us a review. I am sorry to hear you have not received good service. Please email reviews@igo4.com with your policy details and we will arrange a call back for you. Many thanks, Lauren

Posted 2 years ago

“I'm Dyslexic, this company will only correspond via email they do NOT abide by the disability and discrimination act .”

Helpful Report

Posted 2 years ago

Hello, We are sorry to hear you are unhappy with the service provided. We do mainly communicate via email with our customers however, there are other ways to speak to us. You can message us on social media or call us. Our number is 01733 308 235 and we are open 08:00 - 18:00 Monday to Friday, 09:00 -13:00 Saturday and Closed Sunday. Please do not hesitate to call us, we will be happy to help. Many thanks, Holly

Posted 2 years ago

“iG04 have given my name to debt collectors for payment of a car insurance policy that was started 4 days after I had moved permanently to an EU country. I had telephoned them previously to advise them of this. IG04 told me I was lying and said I had to pay for a year’s insurance of a car which is insured in the EU and has a different number plate. Any advisor I have managed to talk to just intimates that I am a liar. Over 18 months later I am still receiving threats from debt collectors. I have contacted the company by live chat, email and telephone but they just insist that I have to pay for a year’s insurance on a car that is in the EU with a different number plate. Their ref: 6809487/001”

Helpful Report

Posted 3 years ago

Hello, We are sorry to hear you are unhappy with the service you have received. To explain, we sent your renewal invite confirming the policy would be automatically renew if we did not hear from you. As we did not hear from you, the policy renewed. You contacted us after the renewal, stating you did not require the insurance. The policy was cancelled and as such, you were charged for time on cover and a cancellation fee resulting in an outstanding balance to pay. We logged a complaint for you and a complaints representative investigated and concluded the outstanding balance was payable as you had not contacted us to stop the policy from renewing. The letter sent to you from our complaints department, advises you how to contact the Financial Service Ombudsman, if you are not happy with the outcome. We apologise for any stress caused and we appreciate your feedback. Many thanks, Holly

Posted 3 years ago

Shipping & Delivery
Delivery Methods	Postal Service, Courier
On-time Delivery	Greater than 74%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.6 out of 5

iGO4 Reviews