iGO4 Reviews

Name: iGO4
Rating: 4.04

4.0 Rating 1,418 Reviews

77 %

of reviewers recommend iGO4

Company Reviews

Metrics

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4.0

Based on 1,418 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
On-time Delivery	Greater than 74%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.6 out of 5

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Poor service everytime you call with language barrier. Didnt explain process clear regarding the credit description connected to your direct debit having to digitally sign.”

Helpful Report

Posted 5 years ago

Hi Deborah, We’re sorry to hear this; we always try to provide the best experience possible for our customers. If you could send us a private message with your details to, reviews@igo4.com, we can discuss this with you further. Thanks Jamie

Posted 5 years ago

“Very expensive. Ridiculously They charge mega money for any changes of policy including chang of address or car.”

Helpful Report

Posted 5 years ago

Hi, We do appreciate your feedback and would be happy to look into this for you. If you could send us a private response with your details to, reviews@igo4.com, we’ll investigate this further. Thanks Jamie

Posted 5 years ago

“Bad customer service, cost me £30 because they couldn't set up a new direct debit properly then admitted it and wouldn't refund.”

Helpful Report

Posted 5 years ago

Hi, We’re sorry that you are unhappy about your experience with us. Our number one priority is the service we provide to our customers. If you would be happy to send us a private message with your details, we would like to rectify this with you. Thanks, Kathryn.

Posted 5 years ago

“Failure to be contactable during these tough times but they still managed to cancel my policy over a discrepancy that was not my own, Customer service poor and if they are not contactable they should not be cancelling a policy which is not for a correct reason and incurs a cost to the customer”

Helpful Report

Posted 5 years ago

Hi, We’re sorry to hear this; we always try to provide the best experience possible for our customers. If you could send us a private message with your details, we can discuss this with you further. Thanks, Kathryn

Posted 5 years ago

“Not very good”

Helpful Report

Posted 5 years ago

Hi, We’d like to apologise for your recent experience and are sorry to hear you were less than satisfied with the service. We would like to look into this further for you. If you would like to send us a private response with your details, we will be happy to investigate further. Thanks, Kathryn.

Posted 5 years ago

“Based on the coronavirus outbreak. 0. This virus is testing all company’s morals and policy’s, some go above and beyond, most cower and offer no help.”

Helpful Report

Posted 5 years ago

Hi Peter, We do apologise for your negative experience with us. We’d like to look into this further for you: if you would be happy to send us a private reply with your details, we can investigate further. Thanks, Kathryn.

Posted 5 years ago

“Had a no fault accident, third party took full responsibility, vehicle was written off, I didn't need the insurance anymore because I no longer had the car yet these robbers still wanted me to continue paying them, clear case of typical insurance mis selling. So I said no, and decided to cancel the insurance and for such a genuine reason beyond my control they decided to slam on all these charges out of nowhere, £65 cancellation fee, £60 other charges! What a load of daylight robbers. I cancelled because they wrote off the vehicle, I didn't have it anymore, honestly HOW GENUINE CAN IT GET?? So i'm going to give them a running for their money, well, for actually robbing me. To make matters worse, they issued a proof of no claims with incorrect claims information, how subjective and unprofessional. I am taking my case to Financial Ombudsmmen and FCA, hopefully it will finally be decided in court. These robbers need some education on "fair charges" policies. BUY INSURANCE FROM THEM AT YOUR OWN RISK !! I had the worst experience of my life and i've thrown them in the dust bin!”

Helpful Report

Posted 5 years ago

Hi Albert, We do apologise for your negative experience with us. We’d like to look into this further for you: if you would be happy to send us a private reply with your details, we can investigate further. Thanks, Kathryn.

Posted 5 years ago

“For me iGO4 was a cheap insurance without much hustle. All until the insurance expired and instead of 3-400 pounds offer they gave me 1200 pounds offer with 10years ncd and no claim. Wrote to customer service and complaint service only to receive an email saying sorry you left whilst I was looking to insure my car for the next year. Scammers I say! I would not recommend to anyone so beware of the quiet sheep...”

Helpful Report

Posted 5 years ago

Hi, We do apologise that you’re disappointed with the experience you have had with us and would happily discuss any aspects of this experience further with yourself. When it comes to renewal, we get offers from our entire panel of insurers that we work with for your next policy year based on your details and risk factors. It could well be the case where the insurer that you were with has not come back to us with an offer for your renewal and we then have to seek from the next cheapest insurer to offer yourself. We accept that sometimes this can be more expensive than your previous policy year but we unfortunately have no control over the prices that the insurers set for your information. I hope this has answered some of your questions and would be happy to answer any further ones you may have. Kind Regards, Dylan

Posted 5 years ago

“iGO4 = Secret contract renewals without your consent & Debt Collections. Be VERY careful taking out a policy with iGO4. I took out a year policy and paid in full. The policy ended in December 2019 and I didn't hear from them until January 2020 when I came home to a letter saying I owed iGO4 money. "How could I owe them money if I paid in full?" I thought. I wrote a letter back to their customer services manager, but I didn't get a reply. Oh no, you won't get a reply. Instead of a reply they just passed the account onto debt collections and added more charges onto the account. After speaking to the debt collection agency, I've found out iGO4 had renewed my contract without my consent and without even notifying me. That's right... iGO4 entered me into a CONTRACT without my CONSENT or KNOWLEDGE. I didn't receive any documents in the post telling me about my new policy. If I had received these documents I could have cancelled under the 14-day cool of period. Isn't it a coincidence how they don't send you any letters in the post until AFTER the 14-day cool off period? So they now claim I owe them money, for a service I didn't ask for, which they signed me up to, without my consent or knowledge, and without giving me a chance to respond or reply. If you want to end up wasting hours of your life battling debt collection agencies and making claims with the Financial Conduct Authority then go ahead and choose iGO4. Otherwise, avoid them and choose a different insurance company.”

Helpful Report

Posted 5 years ago

Hi Kieran, We take all the feedback we receive seriously and would like to offer our apologies for the experience you’ve had. Please send us a private response with your details and we can look into this for you. Kind Regards, Dylan

Posted 5 years ago

“Changed my car a few weeks before my policy ended and payed the surplus I was due up to the end of my policy and then cancelled my direct debit as I changed insurers . They have hounded me for money for renewed policy even tho I didn’t renew it . Now getting debt collector letters . Stay clear of them”

Helpful Report

Posted 5 years ago

Hi, We take all the feedback we receive seriously and would like to offer our apologies for the experience you’ve had. Please send us a private response with your details and we can look into this for you. Thanks, Dylan

Posted 5 years ago

“iGO4 rips off its customers any chance they get. My policy was paid in full and I sold the car 2 weeks before my policy lapses. I called iGO4 to cancel my insurance and they charged me £65. This is completely unreasonable and they kept saying it's the policy. No flexibility whatsoever even though I had zero claims and paid my policy in full. This is bad profit, I won't be returning, and will inform my friends and family to avoid iGO4.”

Helpful Report

Posted 5 years ago

Hi, We’re sorry to hear this; we always try to provide the best experience possible for our customers. Our cancellation fees are stipulated in our terms and conditions. If you could send us a private message with your details, we can discuss this with you further. Thanks, Kathryn.

Posted 5 years ago

“Are car was stolen and wrote off in a crash in November and we still heard nothing from inspire insurance . Will never use again .”

Helpful Report

Posted 5 years ago

Hi Derek, We do appreciate your feedback and would be happy to look into this for you. If you could send us a private response with your details, we’ll investigate this further. Thanks, Dylan

Posted 5 years ago

“Underwriter for iGo4, Inspire, are a disgrace. Car was stolen 5 months ago but recovered by council and impounded after 4 weeks. My car is still sat in impound after Inspire failed to recover it and is now being destroyed by council for collection failure. Inspire took my keys and all documents before car was recovered by police. I have no contact from Igo4 or Inspire and they have ignored my repeated requests to recover my vehicle. All complaints have been ignored so it is now proceeding with Ombudsman. This claim should have been settled months ago as a straightforward claim. No reason given for continued delay. DO NOT USE Igo4!!!!!”

Helpful Report

Posted 5 years ago

Hi Leanne, We’re sorry to hear this; we always try to provide the best experience possible for our customers. It looks as if your matter has been referred over to the Insurers Inspire now as a complaint. We hope you get the outcome that you are looking for. Kind regards, Dylan.

Posted 5 years ago

“Underwritten policy very confusing in process and how to deal with claims. Not helpful when issues arise.”

Helpful Report

Posted 5 years ago

Hi Matthew, We’re sorry to hear this. If you’d like to send us a private reply with your policy details, we would be happy to assist with any queries you have. Thank you, Dylan

Posted 5 years ago

“Trying to get proof of my no claims after my policy has ended. I have been on the phone for a few weeks now trying to chase my no claims without this proof my insurance will increase to £30 a month i am currently still trying to chase unable to sort. DO NOT USE THIS COMPANY”

Helpful Report

Posted 5 years ago

Hi K Lincoln, We’d like to apologise for your recent experience and are sorry to hear you were less than satisfied with the service. We would like to investigate this further for you. If you would like to send us a private response with your details, we will be happy to investigate further. Thanks, Dylan

Posted 5 years ago

“I received an email from this outfit claiming that I owed them £71.00 + £25 admin costs (LOL). I phoned them up after checking a proposal that I was sent and the customer service agent had put 2 x incorrect information in the proposal. I called them up, as I was not happy. My advice "Teach your staff too listen and not make up information as they see fit!" I'll be damned if they think I'm even entertaining the thought of me paying this premium. I feel I have been deceived and lied too.”

Helpful Report

Posted 5 years ago

Hi, We do apologise for your negative experience with us. We’d like to investigate this further for you: if you would be happy to send us a private reply with your details, we can investigate further. Thanks, Dylan.

Posted 5 years ago

“DO NOT USE UTTER RIP OFF MERCHANTS Cancelled my policy. The charge was £187.84. I had the policy 1 month and 3 days he is the break down of the costs. Cost of Insurance Cover: £23.62 Optional Extras: £74.89 Cancellation Fee: £65.00 All Other Fees: £60.00 IF YOU USE THESE PEOPLE BE PREPARED TO BE RIPPED OFF”

Helpful Report

Posted 5 years ago

Hi James, We do apologise that you’re disappointed with the experience you have had with us and would like the chance to answer any queries you have. We do have cancellation fee’s that apply in our terms and conditions of the policy with regards to mid-term cancellations. Please feel free to send us a private reply with your details, so we can go over this with you. Thanks, Dylan

Posted 5 years ago

“My dealings with IG04 use to be great but when my car got scrapped and I had to canx my policy and open a new policy went bad a customer service man was so belittling to me saying it was my fault and I had to press him to pass me onto a supervisor called Kelly to be fair she was very polite and helpful but it has left a taste now and am considering moving to another company after years of loyalty goes nowhere”

Helpful Report

Posted 5 years ago

Hi Denise, Thanks for making us aware of this - we are sorry for the experience you have had. Please be assured that we take our customer service very seriously and would like to take the time to look into this for you. Please send us a private response with your details and we’ll be able to investigate. Thanks, Dylan

Posted 5 years ago

“Scam artists! Will find any loophole to charge you extra, I would reccomend NO ONE get insurance with these.”

Helpful Report

Posted 6 years ago

Hi, We're sorry to read this. If you can send us a private response with your details we can go through this with you. Thanks, Vicky

Posted 6 years ago

“Terrible Customer service!! extortionate missed payment fee's! They charge an instant £35 late payment fee! I have made a number calls to avoid this fee. My first call was on the day on the missed direct debt. I was told I didn't need to worry as the payment would be taken at a later date. Then I received an email informing me of the fee. I called again to see if the fee could be avoided as I had attempted to pay by phone, to which I was told this wasn't possible. I then spoke to a manager who confirmed that the fee will apply and he suggested I raise it as a complaint. I then received a call back from a manager a few days later to confirm the fee would be refunded off my next bill. I called today to confirm the amount of my next payment and discovered the refund of the fee hadn't been applied. I was then put on hold while they listened back to my call's to find they hadn't kept a record of their out going call to me. I was then told it would be pointless to make a complaint and the customer service person did not want to pass me to a manager. I was then told another company is responsible for the fee and that they would never apply a refund under any circumstance.”

Helpful Report

Posted 6 years ago

Hi Martin, We're sorry to read how you feel. In regards to the default fee, this is charged by the funding company not ourselves. It may have been then you spoke to in regards to this. If you can please send us a private response with your details we can look into this for you. Thanks, Vicky

Posted 6 years ago

Hi Martin, The fee is charged by the funding company who manage the payment plan. If you'd like us to look into this further please send us a private response with your details. Thanks, Vicky

Posted 6 years ago

iGO4 is rated 4.0 based on 1,418 reviews