iGO4 Reviews

Name: iGO4
Rating: 4.03

4.0 Rating 1,297 Reviews

76 %

of reviewers recommend iGO4

Company Reviews

Metrics

Info

4.0

Based on 1,297 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Courier
On-time Delivery	Greater than 88%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.5 out of 5

Visit Website

Write Your review

Tell us how iGO4 made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Not sure if I should take a policy.”

Helpful Report

Posted 2 years ago

Hi Ray, Thank you for taking you time to leave your feedback. We do appreciate it and will use this to improve the service we provide. Thanks, Kathryn.

Posted 2 years ago

“Please do not use IGO4, they've just ripped me off with my home insurance and left me absolutely livid!! I was ill In December with covid and they auto renewed my policy it's went from £17 up to £47??🤷 I called up and explained that I was ill at the time of renewal email and had missed it. I asked for a better deal as have 3 kids to feed and house to keep and I could not afford this extreme increase in payments. The would not offer me any help at all and I had to cancel My policy. Then tried to charge me £70 cancellation fee on top of my £70 I owed from 1.5 month cover. (Just after fast cash) Spoke to Daniel and then spoke to there Manager Jessica both showed absolutely no understanding of my situation and refused to offer me a new or better deal. Left now owing them all this money and No home insurance!! Absolute Con artists! Heartless rotten low life people!!....”

Helpful Report

Posted 2 years ago

We do apologise for the way you feel you’ve been treated. We take all of the feedback provided seriously and our customers are our top priority. If you would like to send us a private response with your details to: reviews@igo4.com, we would be happy to investigate this for you. Many Thanks, Sarah.

Posted 2 years ago

“Terrible communications from these. Trying to claim for some electrical difficulties that are making the car undrivable. Being a key worker I’ve had to take time off work because they still haven’t provided any details to when I’m getting my courtesy car”

Helpful Report

Posted 2 years ago

“no payment was taken for over 3 months, then a large sum was taken from my bank account on a new policy which was made without consent even though the car in question was scrapped over 4 months ago.(can't insure a car if their isn't one)!! Spoke to 3 staff members and then had a call back from a manager and cancelled the policy that was made in my partners name even though their was no policy as far as we were aware and we did not consent too. we will not be paying the funds their trying to recover. the Staff are useless and the company is a shambles.”

Helpful Report

Posted 2 years ago

“Charge massive fees for no reason. Rubbish company.”

Helpful Report

Posted 2 years ago

Hello We are sorry to hear you feel this way. We would like to know why, if you would like to email us your feedback. Many thanks, Holly

Posted 2 years ago

“Took my deposit and it took 4 hours on hold to get through”

Helpful Report

Posted 2 years ago

Hi Duncan,, Thank you for taking you time to leave your feedback. We do appreciate it and will use this to improve the service we provide. Thanks, Kathryn.

Posted 2 years ago

“Please don’t use this rogue company they will mess your children’s lives up when they just passed there driving test if you use this insurance go elsewhere worse company I have ever use same as their parents Hastings direct two horrible company’s black box what a joke Matt Monro ? Look at your reviews shame on you horrible people.”

Helpful Report

Posted 2 years ago

Hi, We’re sorry that you are unhappy about your experience with us. Our number one priority is the service we provide to our customers. If you would be happy to send us a private message with your details, we would like to rectify this with you. Many thanks, Lauren

Posted 2 years ago

“Don't use. Paid my car insurance in full then after my years insurance was finished they charged money for no reason. Then passed my details on to a debt collection company.”

Helpful Report

Posted 2 years ago

Hi, Thank you for taking you time to leave your feedback. With regards to cancellation, we do state in our terms and conditions that there are cancellation fees applicable whether customer's cancel or we cancel their policy. When it is due for renewal we issue a renewal invite 21 days prior to the renewal date and request customer's to contact us if they do not wish to continue their policy. If you have alternative insurance or sold your vehicle from your renewal date, please send a copy of your current certificate of insurance or confirmation of the sale of vehicle to contact@igo4.com. We do appreciate it and will use this to improve the service we provide. Thanks, Kathryn.

Posted 2 years ago

“I am in my mid 40's and this is by far the worst experience I've ever had with an insurance company. I just called the customer serivces number and in typical fashion for iGO4 it took 18mins before the call was answered, and a further 2 mins to cancel the account. If in any doubt at all about this componany I suggest you call the customer support number (NOT the new customer number) and listen to the automated message. This is not a free call number and the first 2 mins are taken up by a message about T&Cs. This is before you even get to the 'press 1 for...' options. I believe this is deliberate in order to deter callers - afterall, iGO4 is not an insurer but rather a middle-man taking its fee and passing the work on to its underwriters.”

Helpful Report

Posted 2 years ago

Hi Lee, We would like to assure you that our main priority is our customers and the service we provide. We are saddened to hear how you feel. If you’d be happy to give us a chance to look into this for you and answer any queries, please send us a private response with your details to reviews@igo4.com. Many Thanks, Sarah.

Posted 2 years ago

“Terrible company! DO NOT USE Took out Car Insurance with them for the year , then after the year was up went elsewhere for insurance for half the price. 2 weeks later, they sent me an email to say I owed a cancellation fee!!! I only took a yearly policy and told them on email I was leaving beforehand. The demanded to know who I was insured with and wanted proof. I sent a screen shot of my new policy but it wasn’t enough. They wanted the pdf certificate. They never said this on email just deceived to charge me without any notice. The customer service is terrible and there is no manager to speak to when requested. Instead they advise of 24hr call back. I work for a water company that has 8million customers but yet customers still get a call back within 90mins!! Shocking to say the least. Please stay well clear of them”

Helpful Report

Posted 2 years ago

Hi, thanks for making us aware of this - we are sorry for the experience you have had. Please be assured that we take our customer service very seriously. With regards to the renewal, we advise in the renewal invitation we issue up to 21 days before the renewal, that the policy will automatically renew unless we are told otherwise. This is to ensure our customer's are not driving without insurance which is a criminal offence. I can see one of our managers has been notified of your dissatisfaction and they will be in contact within the next 48 hours. Thanks, Kathryn.

Posted 2 years ago

“This is the worst company I have ever used, I've uploaded my documents three times, I can even quote the date and time sent, twice I've signed and returned my credit agreement, when I call it's a run around trying to get through then I'm told to leave a message, when I do get through it's as if it's a call centre in India so there's a delay, and then they tell me to call back later, I've now been told my insurance is going to be cancelled, is there an ombudsman I can approach about this, now they want to charge me a cancellation fee, please do not use this company, I really cant empathize just how much of a bad company this is”

Helpful Report

Posted 2 years ago

Hi, thanks for taking time out of your day to provide us with your feedback. We do take our customers queries seriously and we would like to look into this further for you. Thanks, Kathryn.

Posted 2 years ago

“Cancelled insurance after not replying to my emails. Wanted a photograph of my driving license that is having its address changed - NOT TOLD THIS BEFORE SIGNING UP. Customer service was DISGUSTINGLY RUDE and couldn’t even access documents. Couldn’t state where it legally said this.”

Helpful Report

Posted 2 years ago

“Wont take payments other than over the phone and they declined 20x !! Most different accounts different banks different card holders?? How on earth is this happening. Something cant be right.”

Helpful Report

Posted 2 years ago

Hi Steff We are sorry to hear you are unhappy. We are not sure what you are referring to. We accept payment over the phone and on our website. In some cases, a payment may not be successful and this will be because of insufficient funds or, because the bank has prevented the payment coming through as a fraud prevention measure. Many thanks, Holly

Posted 2 years ago

“Shocking service. Took a double payment off me and have not returned it. I called them twice and got a bag of excuses on both occasions after being put on hold for 30 mins. It's now been 2 weeks and still no refund. Avoid this company if you can they are absolutely terrible I will be switching as soon as I get my money back (if).”

Helpful Report

Posted 3 years ago

Hi James We are sincerely sorry about this. We would like to investigate this further for you. Please you could send us your information privately? Many thanks, Holly

Posted 3 years ago

“I made the payment 4 days ago and it has not been activated yet .stil red . how long do I have to wait for green to appear in the system”

Helpful Report

Posted 3 years ago

Hi We are sorry for any frustrations caused. We are not sure what you are referring to. If you could email us your information privately, we would be happy to look into this for you. Many thanks, Holly

Posted 3 years ago

“AVOID AVOID AVOID .WORST INSURANCE COMPLAINT IVE EVER COME ACROSS..AND IVE BEEN DRIVING OVER 20 YEARS .HORRENDOUS CANCELLATION CHARGES .AWFUL CUSTOMER SERVICE! AVOID AT ALL COSTS !”

Helpful Report

Posted 3 years ago

Hi Tracy, we do apologise for your negative experience with us. All of our fees are stipulated within our terms and conditions, which we ask customer's to read and agree to when they set up a policy. These terms are also included as a link in all correspondence we send to customers. Thanks, Kathryn.

Posted 3 years ago

“Avoid this company at all cost they are robbing thieves. Was challenged on date I past my driving test was told by IGO4 it was incorrect which would cost me additional money. I got the quote through go compare, so I double checked and all my information with go compare it was 100% correct and genuine that I provided to the website. They also pulled me up on a incident back in 2018 where someone else drove into my car, at the time I wasn't in my vehicle. IGO4 charged me £225 + £25 on top of my yearly annual insurance even when I got written proof the incident was a non fault claim by myself from my previous car insurance wise driving. IGO4 refused to accept the full proff from wise driving insurance after I had spent 2 hours on the phone to obtain this information to clear up the £250 extra charge IGO4 slapped me with. This all happened after IGO4 had already taken £120 deposit for a policy I wish I didn't enter into. If you like getting robbed, large excessive headaches, mixed with hours of inconvenience to be given the run around this is the insurance company for you GOOD LUCK!!!”

Helpful Report

Posted 3 years ago

Hi Michael We are sorry to hear you are unhappy and we apologise for any stress and inconvenience caused. If you would like to provide us with your information, by privately emailing us, we would like to look into this for you. Many thanks, Holly

Posted 3 years ago

“Please be aware of sneaky cancellation charges you cannot get out of. My car was being sold, let the insurance auto-renew, then just 20 days later, my cancellation charges are: Insurance - £11 - No issues Extras - £50 - You have to pay the full year! Not what you've used Cancellation Fee - £65 - Is what it is Renewal Fee - £60 - for what? Total fee to cancel after 20 days - £186 Total premium for the year for the car insurance - £276! I suggest, don't sell your car if you've just renewed, write it off and let them pay you some insurance money out! Complaint has been filed, and financial ombudsman has been contacted”

Helpful Report

Posted 3 years ago

Hi, We are sorry to hear you feel this way. All of our cancellation fees are detailed in the policy T&Cs in your documentation. I can see you have filed a complaint and you should look to hear back from these soon. Kind regards, Dylan

Posted 3 years ago

“moronic, never before have I encountered such incompetence in a company”

Helpful Report

Posted 3 years ago

Hi, We would love to know more about your specific situation and look into this for you. Please email us and we can do this for you. Kind regards. Dylan

Posted 3 years ago

“Shocking company never use again”

Helpful Report

Posted 3 years ago

Hi, we’re sorry that you are unhappy about your experience with us. Our number one priority is the service we provide to our customers. If you would be happy to send us a private message with your details, we would like to rectify this with you. Thanks, Kathryn.

Posted 3 years ago

iGO4 is rated 4.0 based on 1,297 reviews