iGO4 Reviews

Name: iGO4
Rating: 4.02

4.0 Rating 1,295 Reviews

76 %

of reviewers recommend iGO4

Company Reviews

Metrics

Info

4.0

Based on 1,295 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Courier
On-time Delivery	Greater than 88%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.5 out of 5

Visit Website

Write Your review

Tell us how iGO4 made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Anonymous

Anonymous // 01/01/2019

Filter: Helpful None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Don’t be tempted by slightly cheaper prices, you will end up paying much more with exorbitant admin fees and cancellation charges. Staff are unhelpful and poor at communicating, just get constant repetitive template emails regurgitated without addressing any issues. Look at Google Reviews for a better representation of customer experiences.”

Helpful Report

Posted 5 years ago

Hi Dom, We're saddened to read this, if you could send us a private response with your details we can discuss this with you in more detail. Thanks, Vicky.

Posted 5 years ago

“Just paid £84 to get rid of these clowns. Money well spent.”

Helpful Report

Posted 5 years ago

Hi, We're sorry to read you've not been happy with your experience with us. If you'd like to send us over a private response with your details we would be happy to discuss this with you. Thanks, Vicky.

Posted 5 years ago

“Underwriter for iGo4, Inspire, are a disgrace. Car was stolen 5 months ago but recovered by council and impounded after 4 weeks. My car is still sat in impound after Inspire failed to recover it and is now being destroyed by council for collection failure. Inspire took my keys and all documents before car was recovered by police. I have no contact from Igo4 or Inspire and they have ignored my repeated requests to recover my vehicle. All complaints have been ignored so it is now proceeding with Ombudsman. This claim should have been settled months ago as a straightforward claim. No reason given for continued delay. DO NOT USE Igo4!!!!!”

Helpful Report

Posted 4 years ago

Hi Leanne, We’re sorry to hear this; we always try to provide the best experience possible for our customers. It looks as if your matter has been referred over to the Insurers Inspire now as a complaint. We hope you get the outcome that you are looking for. Kind regards, Dylan.

Posted 4 years ago

“Absolutely terrible experience...!!! I needed to make a home insurance claim after finding my garage broken into. Their automated call handling is a joke or intentionally designed to make it difficult. I spoke to over 10 people over the course of nearly 2 hours before being told I would receive a call back as the only person that could help me was on their lunch, I asked for a contact number in case they didn't call back and the number they provided (and repeated back to the call handler) isn't even their company..!!! Their websites provides the phone number of 0333 241 9566 to make a home insurance claim, this has put me through to lots of IGO4 representatives who in turn couldn't help me and gave me other number to call... in fact all the numbers below were given to me by them over the 2 hours. 0333 240 5790 0800 008 6709 0344 800 1930 01733 308 235 0344 800 3612 01733 308 320 0333 241 9655 NONE of the numbers put me through to anyone that could take my details and log a home insurance claim. I have still not been able to log a home insurance claim and have an unsecure garage with the stuff that the last lot of scum bags didn't steal. Do NOT take a policy with IGO4.”

Helpful Report

Posted 5 years ago

Hi David, We're sorry to read how you feel, we are now aware this has been dealt with for you. Thanks, Vicky.

Posted 5 years ago

“Unfortunately I will never insure any of my vehicles with iGO4 again... After relatively quickly getting through to someone, (which is why i've left a star) with a 'couldn't care less' approach i explained i need to cancel my policy, after repeating my details 5-6 times, then having to repeat it all again 'in order' because she was just following the script. I was expecting a small cancellation fee as is usually the case, only to be told if i want to cancel they'll mug me of £75! In 20 odd years of driving i've never known a cancellation fee so high! (Usually £30-35 i've paid in the past if i've sold a car half way through a policy).. And on occasions I've not had to pay a fee at all. So for now i'll remain their customer, but never ever again..”

Helpful Report

Posted 5 years ago

Hi Wayne, We're sorry to read this, the cancellation charge is advised in our terms and conditions which you are able to access prior to purchasing the insurance. If you would like to discuss this further and the service you have received please send us a private reply with your details. Thanks, Vicky.

Posted 5 years ago

“Not impressed to be told that iGO4 would not be renewing our insurance - 7 hours before it expired on a Saturday night! Fortunately it was for home contents, not a car!”

Helpful Report

Posted 5 years ago

Hi, We are sorry to read this if you can send us a private response we would be happy to investigate this for you. Thanks, Vicky.

Posted 5 years ago

“Best price around, after LV more than doubled my premium, and that’s with 10+ years claim free. Happy days 😄😃🤪”

Helpful Report

Posted 2 months ago

Thanks for your positive comments, we are so glad to hear you have enjoyed your experience with us!

Posted 2 months ago

“So far so good in being able to order my car insurance cover. Would have given 5 stars but didn't due to the fact you have to accept auto renewal initially but apparently you can opt out later. Why not have the option to start with.”

Helpful Report

Posted 1 year ago

Hi, Thanks for the review, we take our customer service seriously and will take all feedback on board. Many thanks, Adam

Posted 1 year ago

“Will you pick up your phone and speak to me?? I spoke to someone earlier and she cut me off. I'm fed up being on the phone to you lot, your customer care leaves a hell of a lot to be desired 🤬”

Helpful Report

Posted 1 year ago

Hi Diane, Thank you for taking the time out to leave us a review. I am sorry to hear you have not received good service. Please email reviews@igo4.com with your policy details and we will arrange a call back for you. Many thanks, Lauren

Posted 1 year ago

“Great service”

Helpful Report

Posted 1 year ago

Hi, Thanks for the great review! our priority is our customers and we’re happy to hear you have had great service. Many thanks, Adam

Posted 1 year ago

“Been trying to phone for 3 days now still no joy”

Helpful Report

Posted 1 year ago

Hi Ian, Thanks for making us aware of this - we are sorry for the experience you have had. Please be assured that we take our customer service very seriously and would like to take the time to look into this for you. Please send us a private response with your details, to reviews@igo4.com and we’ll be able to investigate. Thanks, Kathryn.

Posted 1 year ago

“Quick and easy to do but after that it’s down hill, I have tried to get advice about the online portal but the customer service is none Existent as no body replies to messages, either email or message.”

Helpful Report

Posted 1 year ago

Hi, Thanks for making us aware of this - we are sorry for the experience you have had. Please be assured that we take our customer service very seriously. We would like to assure you that our customers are our top priority and your feedback will be referred to the appropriate teams to make sure we offer the best level of service. Many Thanks, Kathryn.

Posted 1 year ago

“Terrible company! DO NOT USE Took out Car Insurance with them for the year , then after the year was up went elsewhere for insurance for half the price. 2 weeks later, they sent me an email to say I owed a cancellation fee!!! I only took a yearly policy and told them on email I was leaving beforehand. The demanded to know who I was insured with and wanted proof. I sent a screen shot of my new policy but it wasn’t enough. They wanted the pdf certificate. They never said this on email just deceived to charge me without any notice. The customer service is terrible and there is no manager to speak to when requested. Instead they advise of 24hr call back. I work for a water company that has 8million customers but yet customers still get a call back within 90mins!! Shocking to say the least. Please stay well clear of them”

Helpful Report

Posted 2 years ago

Hi, thanks for making us aware of this - we are sorry for the experience you have had. Please be assured that we take our customer service very seriously. With regards to the renewal, we advise in the renewal invitation we issue up to 21 days before the renewal, that the policy will automatically renew unless we are told otherwise. This is to ensure our customer's are not driving without insurance which is a criminal offence. I can see one of our managers has been notified of your dissatisfaction and they will be in contact within the next 48 hours. Thanks, Kathryn.

Posted 2 years ago

“Very poor service at start. Won't post documents - diy from website only. Documents not very clear to say the least. no claims bonus seems worse than other policies I've had. Courtesy car not mentioned despite agreeing to it at the point of sale. Questions by email completely ignored. Only signed up yesterday; if things don't improve very quickly I'll be cancelling and I won't accept a charge if that becomes necessary.”

Helpful Report

Posted 3 years ago

Hi, We are sorry to hear that this is how you feel. We would be happy to look into everything for you and clear some of this up for you, if you email us we can do this for you. Kind regards, Dylan

Posted 3 years ago

“moronic, never before have I encountered such incompetence in a company”

Helpful Report

Posted 3 years ago

Hi, We would love to know more about your specific situation and look into this for you. Please email us and we can do this for you. Kind regards. Dylan

Posted 3 years ago

“iGO4 rips off its customers any chance they get. My policy was paid in full and I sold the car 2 weeks before my policy lapses. I called iGO4 to cancel my insurance and they charged me £65. This is completely unreasonable and they kept saying it's the policy. No flexibility whatsoever even though I had zero claims and paid my policy in full. This is bad profit, I won't be returning, and will inform my friends and family to avoid iGO4.”

Helpful Report

Posted 4 years ago

Hi, We’re sorry to hear this; we always try to provide the best experience possible for our customers. Our cancellation fees are stipulated in our terms and conditions. If you could send us a private message with your details, we can discuss this with you further. Thanks, Kathryn.

Posted 4 years ago

“Was Ok until I added my husband to the policy then you took my entitled to drive any car away from me”

Helpful Report

Posted 4 years ago

Hi Michelle, Thanks for giving us your feedback: our priority is our customer service. If there is anything you’d like us to discuss with you, please let us know. Thanks, Kathryn.

Posted 4 years ago

“Are car was stolen and wrote off in a crash in November and we still heard nothing from inspire insurance . Will never use again .”

Helpful Report

Posted 4 years ago

Hi Derek, We do appreciate your feedback and would be happy to look into this for you. If you could send us a private response with your details, we’ll investigate this further. Thanks, Dylan

Posted 4 years ago

“Trying to get proof of my no claims after my policy has ended. I have been on the phone for a few weeks now trying to chase my no claims without this proof my insurance will increase to £30 a month i am currently still trying to chase unable to sort. DO NOT USE THIS COMPANY”

Helpful Report

Posted 4 years ago

Hi K Lincoln, We’d like to apologise for your recent experience and are sorry to hear you were less than satisfied with the service. We would like to investigate this further for you. If you would like to send us a private response with your details, we will be happy to investigate further. Thanks, Dylan

Posted 4 years ago

“DO NOT USE UTTER RIP OFF MERCHANTS Cancelled my policy. The charge was £187.84. I had the policy 1 month and 3 days he is the break down of the costs. Cost of Insurance Cover: £23.62 Optional Extras: £74.89 Cancellation Fee: £65.00 All Other Fees: £60.00 IF YOU USE THESE PEOPLE BE PREPARED TO BE RIPPED OFF”

Helpful Report

Posted 4 years ago

Hi James, We do apologise that you’re disappointed with the experience you have had with us and would like the chance to answer any queries you have. We do have cancellation fee’s that apply in our terms and conditions of the policy with regards to mid-term cancellations. Please feel free to send us a private reply with your details, so we can go over this with you. Thanks, Dylan

Posted 4 years ago

iGO4 is rated 4.0 based on 1,295 reviews