iGO4 Reviews

Name: iGO4
Rating: 4.02

4.0 Rating 1,292 Reviews

76 %

of reviewers recommend iGO4

Company Reviews

Metrics

Info

4.0

Based on 1,292 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Courier
On-time Delivery	Greater than 88%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.5 out of 5

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Well it all been a think”

Helpful Report

Posted 1 year ago

Hi Simon, We do appreciate your feedback and would be happy to look into this for you. If you could send us a private response with your policy details to reviews@igo4.com, we’ll investigate this further. Many Thanks, Sarah

Posted 1 year ago

“You get my attention with a cheap quote. Then you "find" new information and charge me another 50% on top. No longer cheap insurance and I feel ripped off. Bad tactics, not a good way to do business. Should have found all the info before hand.”

Helpful Report

Posted 1 year ago

Hi Mr. T, Thank you for your review. Our website states that we require any claims, losses or accidents in the last five years, regardless of blame, to be declared when inputting your details to obtain a quote. All insurers input any claims information on the Claims Underwriting Exchange, if any claims are found that were not initially declared at the inception of your policy, these are then added on and any change in premium is chargeable. We also advise customers that if there are any discrepancies with the information that has been inputted that this can cause an additional premium to be charged. If you wish to discuss this matter further, please do not hesitate to contact our customer service department on 01733 308 235 and one of our customer service agents will be able to expand further on why there has been an additional charge on your policy. Many Thanks, Kathryn.

Posted 1 year ago

“Initial sign up was great, renewal experience, has been very different. I was told if I had seen a better price to go else where. Then the manager hung up my call, she didn’t want to give me broker contact details. The agent ( I won’t include names) and manager was so unhelpful and unbothered. I think they have forgotten ‘customer service’. My renewal had only dropped by £10 a month! I’m still waiting for a call about my renewal date and this was with complaints. Not seen service this bad ever.”

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Posted 1 year ago

Hi Adele, We’re sorry to hear this. If you’d like to send us a private reply with your policy details to reviews@igo4.com, we would be happy to assist with any queries you have. Many thanks, Adam

Posted 1 year ago

“Website doesn't work, I've added documents and now it's saying i haven't added them and a threat about being charged and the insurance being void ? What's wrong with a phone call? especially when the issue isn't my end its your end”

Helpful Report

Posted 3 years ago

Hi Sam, We are sorry to hear this is how you feel. If this issue is still ongoing for yourself please email us and we can look into the situation for yourself. Kind regards, Dylan

Posted 3 years ago

“Very poor service at start. Won't post documents - diy from website only. Documents not very clear to say the least. no claims bonus seems worse than other policies I've had. Courtesy car not mentioned despite agreeing to it at the point of sale. Questions by email completely ignored. Only signed up yesterday; if things don't improve very quickly I'll be cancelling and I won't accept a charge if that becomes necessary.”

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Posted 3 years ago

Hi, We are sorry to hear that this is how you feel. We would be happy to look into everything for you and clear some of this up for you, if you email us we can do this for you. Kind regards, Dylan

Posted 3 years ago

“The insurance was quick and easy to set up. However, after being insured for over two months I have received a letter from a finance company asking for my signature. This is the first I’ve been made aware I am entering into a finance agreement. This is mandatory to tell the customer and instead I’m assuming it’s been hidden in the small print. Poor from that stand point.”

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Posted 3 years ago

Hi We are sorry to hear of the issues surrounding the credit agreement. We would like to look into this further for you. Please could provide us with your information privately? Many thanks, Holly

Posted 3 years ago

“Not sure why I have to go through the other company ?? I can’t seem to find my information anywhere . With the other company or IGO4 ....I’m looking to get my window screen done ....but can not get info on my policy or set up your app ....very frustrating”

Helpful Report

Posted 3 years ago

Hi, we do appreciate your feedback and would be happy to look into this for you. If you could please call our customer service department on 01733 308 235, our customer service team can provide you with the requested information and give the contact number for the windscreen claims department. Thanks, Kathryn.

Posted 3 years ago

“2 quotes, 2 days apart ended up £50 more expensive on second quote but refused to honour previous quote”

Helpful Report

Posted 3 years ago

Hi, Sorry to see this is how you feel, Regarding our insurance, like most other companies we operate on a live market so this means every time we run a quote it could potentially change the price, when running quotes for different days you also get different prices as it is a live market. Unfortunately there is nothing that can be done about this. Kind regards, Dylan

Posted 3 years ago

“Called the renewal team about my policy and asked for best price for my renewal, after doing a quick search and getting a quote from IGO4 which was £80.00 cheaper as a new policy. The renewal team guy, said there was nothing he could do and I'd obviously be better going for the other quote. Even after I told him that the quote was from IGO4, he just wasn't bothered and so I cancelled my policy at the end of its term, or at least thats what I thought. I took out the new policy straight away. Only to find 2 weeks later that the original policy had not been cancelled and had cost me money. Am I legally allowed to have two active insurance policies on the same car? Whats worse is it was two active policies with the same company , IGO4 I am just concerned now that if they don't listen around renewal time are they going to listen if I have to claim?”

Helpful Report

Posted 3 years ago

Hi Mark, We are really sorry to hear this. That policy should have been closed down on that first call you had. Regarding your prices for the renewal, there is a magnitude of things that could result in it changing the price such as very miniscule changes in your quote information, and the fact that the live market that insurers work on is very volatile. If you do have any concerns or queries please drop us an email at reviews@igo4.com and we can look into this for you. Regards, Dylan

Posted 3 years ago

“The customer service is basically dead. The agents one speak to lack uniformity of information. Each of them has their own understanding of the same business and you are forcibly made to pay money that you should not be playing due to threats of cancelling your insurance. They don’t make notes for information discussed hence every call becomes a new call.”

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Posted 3 years ago

Hi Aram, We do appreciate your feedback and would be happy to look into this for you. If you could send us a private response with your policy details, we’ll investigate this further. Thanks, Kathryn.

Posted 3 years ago

“Took whole year out in one reimbursed so i set a monthly payment plan up but they cancelled my policy so I had to reinstate the policy”

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Posted 3 years ago

Hi, Thanks for your review, Dylan

Posted 3 years ago

“Not clear what documents they want and how they want them I sent my driving licence and additional driver license but was not clear that they wanted the back of the licence to also not keen on clothes brother would have preferred creation would like to have be able to chose”

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Posted 3 years ago

Hi Dave, Thanks for your feedback, we value all reviews given. Regards, Dylan

Posted 3 years ago

“I thought I was dealing with a robot. I even asked a question to check it wasn't. Unfriendly to the point that if you weren't significantly the cheapest I would have gone elsewhere”

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Posted 3 years ago

Hi, Thanks for your review, we appreciate all feedback. Dylan

Posted 3 years ago

“Using Indian call censers means I could hardly understand the other guy on the phone. If you hadn’t already taken money from my account I would have gone elsewhere.”

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Posted 3 years ago

Hi Peter, Thanks for the review, we take our customer service seriously and will take all feedback on board. Many Thanks, Kathryn.

Posted 3 years ago

“Asking for a star rating at beginning Just on setting up the an account is wrong, it’s all about how you deal with the later issue ie an accident, as this is where all insurance companies fail to complete successfully in favour of their own customer when its not their fault. Especially when brokers hold their hand up and say not our problem call you insurer.”

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Posted 3 years ago

Hi, Thanks for the rating, we appreciate all feedback to help us improve our service. Thanks, Jamie

Posted 3 years ago

“I had to keep sending documents all the time & saying they would cancel my insurance”

Helpful Report

Posted 3 years ago

Hi, Thanks for making us aware of this - we are sorry for the experience you have had. Please be assured that we take our customer service very seriously and would like to take the time to look into this for you. Please send us a private response with your details to, reviews@igo4.com, and we’ll be able to investigate. Thanks, Jamie

Posted 3 years ago

“Takes 2to3 days for a reply 30mins on phone to get through not impressed at all still qeury my policy”

Helpful Report

Posted 3 years ago

Hi, Thank you for your review and rating - we would like the chance to improve the experience you have had. If you would like to send us a private response with your details to, reviews@igo4.com we can answer any queries you have. Thanks, Jamie

Posted 3 years ago

“Poor customer service, none of the advisors I’ve spoken too seem to know or understand what they are doing. I had a discrepancy over my partners no claims bonus and it all ended up with a dispute over the phone before it was corrected. I just felt you were quick to take my money but when I actually needed help it was not there. I will not be renewing with yourselves after this year. Thank you”

Helpful Report

Posted 3 years ago

Hi Thomas, We do appreciate your feedback and would be happy to look into this for you. If you could send us a private response with your details to, reviews@igo4.com we’ll investigate this further. Thanks Jamie

Posted 3 years ago

“Bad contact and communication”

Helpful Report

Posted 3 years ago

Hi, Thanks for taking time out of your day to provide us with your feedback. We do take our customers queries seriously, so if you’d like to send us a private response with your details to, reviews@igo4.com, we would be happy to answer your questions. Thanks Jamie

Posted 3 years ago

“I am only giving igo4 a 2 star rating as within the first month they have managed to upset me. When purchasing the insurance I didn't know the name of the company who would be financing it so when i had a strange name on my direct debit list i cancelled it as I was tired and afraid it was a scam. I was charged £30for non payment of insurance!!! I thought they would set up the d/d again but didn't , they never wrote to tell me that it was their direct debit that has been cancelled and as I have been working many hours as a key worker forgot about it, until they sent me an email a few days after the d/d was due. When I called to put things right I was told by the finance team that it was igo4 who put the charge on but igo4 told me it was down to the finance company this took well over 45 mins!!! Which was in my break I was not best pleased by the end as I was told that neither would waiver the £30 . So thank you to both igo4 and the finance I am now going to have to work another shift to pay for it!!!”

Helpful Report

Posted 4 years ago

Hi Amanda, We do apologise that you’re disappointed with the experience you have had with us, and would like the chance to answer any queries you have. Please feel free to send us a private reply with your details, to reviews@igo4.com so we can go over this with you. Thanks, Kathryn.

Posted 3 years ago

iGO4 is rated 4.0 based on 1,292 reviews