Homeprotect Reviews

Name: Homeprotect
Address: CI Tower, St George, New Malden
Rating: 4.47

4.5 Rating 3,772 Reviews

90 %

of reviewers recommend Homeprotect

Company Reviews

Metrics

Info

4.5

Based on 3,772 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5

About Homeprotect:

We specialise in non-standard insurance
We cover unoccupied homes, listed properties, properties with a history of flood or subsidence, holiday homes, second homes, landlords, people who have had past financial difficulties or convictions, larger homes with more than 6 bedrooms, homes which have lodgers or are on AirBnB and many more!

We’ll protect your property, inside and out… in minutes
Our customers have saved money and set up their home insurance online, even if they've had insurance problems in the past.

Immediate online quote in most cases, even for very complex circumstances
We quote for a wider set of circumstances online than any other insurance provider in the UK.

5 Star rated policies
Homeprotect home insurance policies are 5-star rated by Moneyfacts.

Useful extra cover included
Benefit from Basic Legal Expenses and Home Emergency cover included in your policy, as standard.

24hr Home Emergency line
If the worst should happen, call our dedicated team anytime. We’ll explain what information we need from you and we'll explain what happens next.

What we don’t cover
We also think it’s important to be clear on what we don’t cover. Please note that we don't cover homes outside of the UK, damage caused gradually, or by wear and tear, or by failure to fix a known issue, faulty design or poor workmanship or theft, vandalism or accidental damage caused by a paying guest. Find out more details of what is and isn’t covered in our policy booklet https://www.homeprotect.co.uk/policy-booklet

Visit Website

Phone:

0330 660 1000

Email:

marketing@homeprotect.co.uk

Location:

CI Tower, St George
New Malden
KT3 4HG

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Homeprotect 5 star review on 21st December 2021

Karen P

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Really easy application process”

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Posted 4 months ago

Thank you for the positive feedback! We’re glad you had a good experience with us. Thank you, The Homeprotect Team.

Posted 4 months ago

“An easy process on the website, got a quote tailored to my needs at a very reasonable price.”

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Posted 4 months ago

Thank you for the positive feedback! We’re glad you had a good experience with us. Thank you, The Homeprotect Team.

Posted 4 months ago

“I did a thorough price comparison for my contents insurance using metrics like price, level of cover, excess, etc HomeProtect seem to offer the best policy and I took one out with them for the 1st time.”

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Posted 4 months ago

We strive to offer cover that others can't, so it's great to see we could do that for you! Thank you, The Homeprotect Team.

Posted 4 months ago

“Great cover for a fair price, and no stupid annual increases.”

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Posted 5 months ago

Thank you for the positive feedback! We’re glad you had a good experience with us. Thank you, The Homeprotect Team.

Posted 4 months ago

“Easy to do business with . The situation was dealing with a bereavement amd they was very understanding”

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Posted 5 months ago

Thank you so much for your amazing review! We're thrilled to hear that you had a great experience with us. The Homeprotect Team.

Posted 5 months ago

“Got a good price for house and contents with out too much hassle.”

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Posted 5 months ago

We strive to offer cover that others can't, so it's great to see we could do that for you Pilot! Thank you, The Homeprotect Team.

Posted 5 months ago

“Easy to use, happy with price and cover”

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Posted 5 months ago

That's what we like to hear! Thank you for your 5 Star review. The Homeprotect Team.

Posted 5 months ago

“It was very easy and quick to set up. Very reasonably priced compared to competitors.”

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Posted 5 months ago

That's what we like to hear! Thank you for your 5 Star review. The Homeprotect Team.

Posted 5 months ago

“Having recently been released from prison, i needed home contents insurance. A criminal record is the gift that keeps giving and i was refused from most major/my normal companies... However, a basic search led me to Homeprotect. The process was simple, my offence was listed in a dropdown along with other details o ly known to those unfortunate enough to end up behind bars! OK, a bit more expensive than 'normal', but not prohibatively so. The online form was easy, i was accepted without having to explain myself as is the case with other services! Hopefully, I never have to make a claim, but for peace of mind, if nothing else, I am hugely thankful. Thank you, you have put my mind at rest. Hopefully it will be a nice, quiet relationship and one I can continue as my situation evolves 🙏”

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Posted 5 months ago

Your 5-star feedback made our day, Michael! We're committed to continuing to exceed your expectations. Thank you, The Homeprotect Team.

Posted 5 months ago

“I phoned and renewal as the premium had gone up by over 10% and I hadn't made claim. I thought I might be able to get a reduction as their quote online was coming out less, it was great getting through to real person, she pointed out the cover wasn't the same and explained why. She was really patient and helpful .”

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Posted 5 months ago

Thank you for the positive feedback, Emma! We’re glad you had a good experience with us. Thank you, The Homeprotect Team.

Posted 5 months ago

“Customer service agents have been helpful and friendly. Price is competitive. Can't comment about claims handling as I have not had one.”

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Posted 5 months ago

We’re delighted to see your 5-star review, Alan! It's wonderful to know that you enjoyed our service. Thank you, The Homeprotect Team.

Posted 5 months ago

“I spoke to a nice guy who sorted out the insurance for my new house. The quote came out more over the phone, and I let him know I’d seen it cheaper online. He went through my online quote and compared it to the quote he gave me, it was cheaper online. So he arranged for me to take out that policy. He was helpful and thorough, even towards the end of his shift on a Friday night! I would advise people to take the online quote though, because the price difference, was £30 a month! Compared to that over the phone - same company, same details.”

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Posted 6 months ago

Thank you for the positive feedback! We’re glad you had a good experience with us. Thank you, The Homeprotect Team.

Posted 6 months ago

“Sorry, but we had to cancel the Policy. We discovered that it did not give the cover that we required. Michael Duffield”

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Posted 6 months ago

Sorry to hear about your experience, that is not the level of service we expect you to receive. If you could please contact us via live chat or phone, we will look into this for you. I have attached the relevant information to help you reach out to us. Thank you, The Homeprotect Team.

Posted 6 months ago

“Homeprotect look after their loyal customers. Their policy looks keep the customer with them not increasing their price rocket high.”

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Posted 6 months ago

Thank you for the positive feedback! We’re glad you had a good experience with us. Thank you, The Homeprotect Team.

Posted 6 months ago

“Dealt with my queries and gave me the option to have a paper policy”

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Posted 6 months ago

That's what we like to hear! Thank you for your 5 star review. The Homeprotect Team.

Posted 6 months ago

“Friendly, polite and helpful advisers.”

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Posted 6 months ago

We’re delighted to see your review! It's wonderful to know that you enjoyed our service. Thank you, The Homeprotect Team.

Posted 6 months ago

“No problem with documentation, very reasonable rates, does the job for me !”

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Posted 6 months ago

We are always happy to help, Tony! Thank you for your feedback. The Homeprotect Team.

Posted 6 months ago

“It was quick and easy to take out unoccupied property insurance. Much cheaper than other websites.”

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Posted 7 months ago

We strive to offer cover that others can't, so it's great to see we could do that for you, Maya! Thank you, The Homeprotect Team.

Posted 7 months ago

“Best price & agent on phone very helpful & polite. Would have give 5* only not insured me for flood cos near ship canal but the ship canal has never flooded ever & actually acts as a flood defence as has sluice gates so should get flood cover & reduced price.”

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Posted 7 months ago

“The original renewal quote I received was quite high - quite a large percentage increase on the current year. I shopped around and did find cheaper quotes on comparison sites. So I called and explained this. This resulted in a far more sensible quote which I was comfortable to accept, all be it that I had to increase the excess on one area of the insurance to get that price. Luckily we haven't had to make a claim so I don't know how well they perform once that happens, and I hope I never need to find out.”

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Posted 7 months ago

Thank you for the positive feedback! We’re glad you had a good experience with us. Thank you, The Homeprotect Team.

Posted 7 months ago

Homeprotect is rated 4.5 based on 3,772 reviews