Homeprotect Reviews

Name: Homeprotect
Address: CI Tower, St George, New Malden
Rating: 4.47

4.5 Rating 3,797 Reviews

90 %

of reviewers recommend Homeprotect

Company Reviews

Metrics

Info

4.5

Based on 3,797 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5

About Homeprotect:

We specialise in non-standard insurance
We cover unoccupied homes, listed properties, properties with a history of flood or subsidence, holiday homes, second homes, landlords, people who have had past financial difficulties or convictions, larger homes with more than 6 bedrooms, homes which have lodgers or are on AirBnB and many more!

We’ll protect your property, inside and out… in minutes
Our customers have saved money and set up their home insurance online, even if they've had insurance problems in the past.

Immediate online quote in most cases, even for very complex circumstances
We quote for a wider set of circumstances online than any other insurance provider in the UK.

5 Star rated policies
Homeprotect home insurance policies are 5-star rated by Moneyfacts.

Useful extra cover included
Benefit from Basic Legal Expenses and Home Emergency cover included in your policy, as standard.

24hr Home Emergency line
If the worst should happen, call our dedicated team anytime. We’ll explain what information we need from you and we'll explain what happens next.

What we don’t cover
We also think it’s important to be clear on what we don’t cover. Please note that we don't cover homes outside of the UK, damage caused gradually, or by wear and tear, or by failure to fix a known issue, faulty design or poor workmanship or theft, vandalism or accidental damage caused by a paying guest. Find out more details of what is and isn’t covered in our policy booklet https://www.homeprotect.co.uk/policy-booklet

Visit Website

Phone:

0330 660 1000

Email:

marketing@homeprotect.co.uk

Location:

CI Tower, St George
New Malden
KT3 4HG

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Homeprotect 5 star review on 21st December 2021

Karen P

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Great customer service, answered my query and make the process easy”

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Posted 7 months ago

We’re delighted to see your 5-star review! It's wonderful to know that you enjoyed our service. Thank you, The Homeprotect Team.

Posted 7 months ago

“Whist my initial call with HomeProtect did not provide the level of service I expected all subsequent contact with them was excellent and they dealt with the claim extremely efficiently and followed up throughout the process finishing with a courtesy call after the repair to check everything had proceeded smoothly and to our satisfaction It has restored my faith in the way insurance companies deal with claims”

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Posted 7 months ago

Your 5-star feedback made our day! We're committed to continuing to exceed your expectations. Thank you, The Homeprotect Team.

Posted 7 months ago

“I got everything covered that i wanted covered without any fuss or bother. It was so easy to get round the website”

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Posted 7 months ago

We’re delighted to see your 5-star review! It's wonderful to know that you enjoyed our service. Thank you, The Homeprotect Team.

Posted 7 months ago

“The portal is setup so that filling out the required information is very easy and also it’s easy to update your quote if you need to add or change anything. Used the live chat to help clarify things and it was very efficient”

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Posted 7 months ago

Your 5-star feedback made our day! We're committed to continuing to exceed your expectations. Thank you, The Homeprotect Team.

Posted 7 months ago

“A really good experience setting up insurance, simple and friendly service. I cannot fault your customer service at all.”

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Posted 7 months ago

Your 5-star feedback made our day! We're committed to continuing to exceed your expectations. Thank you, The Homeprotect Team.

Posted 7 months ago

“Very easy to complete the forms I’m not one for going to loads of quotes”

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Posted 7 months ago

We’re delighted to see your 5-star review! It's wonderful to know that you enjoyed our service. Thank you, The Homeprotect Team.

Posted 7 months ago

“very pleased how easy to get cover after realising that my deceased aunt’s property was not covered under her existing policy.”

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Posted 7 months ago

We strive to offer cover that others can't, so it's great to see we could do that for you, Keith! Thank you, The Homeprotect Team.

Posted 7 months ago

“The young lady I spoke to was very helpful, polite, friendly and very thorough. A pleasure to deal with.”

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Posted 7 months ago

Thank you so much for your amazing review! We're thrilled to hear that you had a great experience with us. The Homeprotect Team.

Posted 7 months ago

“It was the most reasonable priced quotes for what we were looking for and easy to arrange. When I phoned to accept the quotation my call was answered very swiftly, everything was explained to me professionally and the process of making payment was quick and easy. The documentation was sent through to my email promptly and so far I am very happy.”

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Posted 7 months ago

That's what we like to hear, Barbara! Thank you for your 5 star review. The Homeprotect Team.

Posted 7 months ago

“I completed the online application form which I found very simple to use. At the end, I was prompted to speak with an adviser, as more information about the cover was required. My initial thought was 'oh, here we go, an hour on the phone now!' The phone rang twice and was answered by a very pleasant and knowledgeable lady, who showed me where I had gone wrong on the application. She guided me through the rest and answered any questions I had that I wasn't sure about. All done and dusted in about fifteen minutes! Many thanks to the Homeprotect Team for a job well done!”

Helpful Report

Posted 7 months ago

Your 5-star feedback made our day! We're committed to continuing to exceed your expectations. Thank you, The Homeprotect Team.

Posted 7 months ago

“Great service. Called. Got a reduction and cash back”

Helpful Report

Posted 7 months ago

Your 5-star feedback made our day! We're committed to continuing to exceed your expectations. Thank you, The Homeprotect Team.

Posted 7 months ago

“They offer competitive pricing with a good policy”

Helpful Report

Posted 7 months ago

Your 5-star feedback made our day! We're committed to continuing to exceed your expectations. Thank you, The Homeprotect Team.

Posted 7 months ago

“Excellent price and renewal process”

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Posted 7 months ago

Your 5-star feedback made our day! We're committed to continuing to exceed your expectations. Thank you, The Homeprotect Team.

Posted 7 months ago

“A fair price and easy to buy insurance.”

Helpful Report

Posted 7 months ago

Great to hear we could help you! Thank you for your 5 star feedback. The Homeprotect Team.

Posted 7 months ago

“Following a recent death in the family, the existing contents insurer immediately cancelled the policy. Home Protect were extremely helpful in explaining insurance options available in order to provide cover until the property was sold. Very helpful and professional.”

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Posted 7 months ago

We strive to offer cover that others can't, so it's great to see we could do that for you, Ian! Thank you, The Homeprotect Team.

Posted 7 months ago

“Good cover at a good price”

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Posted 7 months ago

We are always happy to help, John! Thank you for your feedback. The Homeprotect Team.

Posted 7 months ago

“Company had the specific product I required and at a great price- setting the policy up was a good process”

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Posted 7 months ago

That's what we like to hear, Mark! Thank you for your 5 star review. The Homeprotect Team.

Posted 7 months ago

“Good customer service no hassling to get like some other companies. Web site easy to follow.”

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Posted 7 months ago

Thank you for the positive feedback! We’re glad you had a good experience with us. Thank you, The Homeprotect Team.

Posted 7 months ago

“Professional service and good value for money.”

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Posted 7 months ago

Your 5-star feedback made our day! We're committed to continuing to exceed your expectations. Thank you, The Homeprotect Team.

Posted 7 months ago

“Great price for all the things we wanted to cover! A £1000 cheaper than the quote from our existing supplier. Would definitely recommend”

Helpful Report

Posted 7 months ago

Your 5-star feedback made our day! We're committed to continuing to exceed your expectations. Thank you, The Homeprotect Team.

Posted 7 months ago

Homeprotect is rated 4.5 based on 3,797 reviews