Homeprotect Reviews

Name: Homeprotect
Address: CI Tower, St George, New Malden
Rating: 4.45

4.5 Rating 3,388 Reviews

89 %

of reviewers recommend Homeprotect

Company Reviews

Metrics

Info

4.5

Based on 3,388 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Own Driver
Average Delivery Time	Next Day
On-time Delivery	98%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.2 out of 5

About Homeprotect:

We specialise in non-standard insurance
We cover unoccupied homes, listed properties, properties with a history of flood or subsidence, holiday homes, second homes, landlords, people who have had past financial difficulties or convictions, larger homes with more than 6 bedrooms, homes which have lodgers or are on AirBnB and many more!

We’ll protect your property, inside and out… in minutes
Our customers have saved money and set up their home insurance online, even if they've had insurance problems in the past.

Immediate online quote in most cases, even for very complex circumstances
We quote for a wider set of circumstances online than any other insurance provider in the UK.

5 Star rated policies
Homeprotect home insurance policies are 5-star rated by Moneyfacts.

Useful extra cover included
Benefit from Basic Legal Expenses and Home Emergency cover included in your policy, as standard.

24hr Home Emergency line
If the worst should happen, call our dedicated team anytime. We’ll explain what information we need from you and we'll explain what happens next.

What we don’t cover
We also think it’s important to be clear on what we don’t cover. Please note that we don't cover homes outside of the UK, damage caused gradually, or by wear and tear, or by failure to fix a known issue, faulty design or poor workmanship or theft, vandalism or accidental damage caused by a paying guest. Find out more details of what is and isn’t covered in our policy booklet https://www.homeprotect.co.uk/policy-booklet

Visit Website

Phone:

0330 660 1000

Email:

marketing@homeprotect.co.uk

Location:

CI Tower, St George
New Malden
KT3 4HG

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Homeprotect 5 star review on 21st December 2021

Karen P

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very easy to set up so far so good.”

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Posted 5 years ago

We like to keep things as easy as possible for customers and I'm glad you've had that experience. Zoe from the HomeProtect Team

Posted 5 years ago

“Great service. Very helpful. Best price!!”

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Posted 5 years ago

We aim to please! Thank you for your five star review. Zoe from the HomeProtect Team

Posted 5 years ago

“Simple renewal process”

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Posted 5 years ago

We like to keep things nice and simple for our customers, and I'm glad you've had that experience with your renewal. Zoe from the HomeProtect Team

Posted 5 years ago

“As a first time customer, I found Home Protect to be a very professional and helpful Company to deal with, who also outlined key areas of the type of Insurance, I would require for the type of Property I intended to and finally Insured.”

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Posted 5 years ago

Lovely to hear that we could tick all the boxes for you. Zoe from the HomeProtect Team

Posted 5 years ago

“This was my first year with HomeProtect and I was impressed by the efficiency that my application was dealt with, and also the price of the policy”

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Posted 5 years ago

Great to hear that you've had a good experience with us so far. Thank you for your picking HomeProtect. Zoe from the HomeProtect Team

Posted 5 years ago

“Pleasant staff, upfront and easy to deal with.”

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Posted 5 years ago

We pride ourselves on the service we provide, so I'm thrilled that that staff you spoke to were pleasant. Zoe from the HomeProtect Team

Posted 5 years ago

“Was easy to set up and I even had my query dealt with a couple of days after Was a very fast service”

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Posted 5 years ago

Delighted to have you as a customer, and glad our level of service was five star for you. Zoe from the HomeProtect Team

Posted 5 years ago

“Excellent product at a very competitive price”

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Posted 5 years ago

Glad we could be so competitive for you Dave. Thank you for your five star review. Zoe from the HomeProtect Team

Posted 5 years ago

“This is my second year with home protect. They have been the cheapest quotes both years running. Was easy to apply first time round and they sent remind when the insurance was due to run out. Quick and easy to stay with them.”

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Posted 5 years ago

Quick and easy - just as it should be in our eyes! And we're glad you agree Samantha. Zoe from the HomeProtect Team

Posted 5 years ago

“Having non-standard build limits my choices for buildings insurance. I’ve been with Home Protect since 2016 as each year they have provided the best value quotes and seamless customer service.”

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Posted 5 years ago

Brilliant to hear we could tick all the boxes for you. Thank you for your loyalty and sticking with us. Zoe from the HomeProtect Team

Posted 5 years ago

“Got a quote for Home Protect on a comparison website which was cheaper than the one quoted directly on its website. Called customer service and got it at the cheaper price. It had a promotion if bought on its website which I did and I am still waiting for the vouchers.”

Helpful Report

Posted 5 years ago

Glad we could be so competitively priced for you. Thank you for leaving a top mark review. Zoe from the HomeProtect Team

Posted 5 years ago

“I'm just filling this in so I get free entry into the prize draw!”

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Posted 5 years ago

Thank you for the five star review. Zoe from the HomeProtect Team

Posted 5 years ago

“I went for the cheapest option for building / contents insurance via a search engine. When I made a claim the process took over 9 months to complete. The claim team consistently under-delivered in their responses, and also contradicted each other leading to confusion and a lengthy process. Upon renewal I was no longer offered a Monthly credit account and my premium increased by 60%. Needless to say we did not re-insure with Home Protect. Very difficult to get hold of a person on the phone. Will not use again.”

Helpful Report

Posted 5 years ago

I’m sorry you felt let down when you needed us, making a claim of any nature can be stressful, so we would never want to add to this. I will ensure these review is shared with the Claims Team to help improve our service. Zoe from the HomeProtect Team

Posted 5 years ago

“As an Insurance professional myself and manage insurance claims, I opted for Home Protect due to their realistic approach to covering ad-hoc risks. I must say, I scrutinised their policy and conditions very carefully and I'm very please with their policy. An equivalent policy through other insurers would have been double the price I am paying. Would recommend Home Protect for quality of cover and customer service 100%. Also, I have previously handled insurance claims for Home Protect in previous years and their claims process does match up to their sales service.”

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Posted 5 years ago

Your recommendation means the world to us, thanks for sharing your thoughts on our service. Zoe from the HomeProtect Team

Posted 5 years ago

“Do not use this company. Take advantage of customers by charging ridiculous fees. Charge you £100 to leave during your Insurance term! To put it into perspective my monthly direct debit was just £20 per month. Other companies charge around £30. Will never use again”

Helpful Report

Posted 5 years ago

Sorry if you feel taken advantage by us. We always make our customers aware of any fees and charges before you buy your policy from us. If this wasn't the case then please do send me an email with your details and I will investigate this for you. Email address: email.service@homeprotect.co.uk Zoe from the HomeProtect Team

Posted 5 years ago

“Timely reminder of insurance due date, and easy to renew on line.”

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Posted 5 years ago

Glad we could take the hassle out of insurance for you Annie. Thank you for your five star review. Zoe from the HomeProtect Team

Posted 5 years ago

“Happy to get an accurate online quote but also have no problem getting quickly through to a lovely person on the phone when we wanted to buy. Excellent price and our unique circumstances not a problem.”

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Posted 5 years ago

Thank you for the great feedback. I'm pleased we were able to get you covered for your unique circumstances. Zoe from the HomeProtect Team

Posted 5 years ago

“Received renewal notice with notification of new premium. Done a quick search on a comparison site, and noted that Home Protect was listed on the search results with a lower premium than I was quoted on my renewal notice, for the exact same cover. Made a call to Home Protect where the person was understanding and helpful. Received a reduction on my renewal premium closer to that advertised on comparison site. Would have given 5 stars, instead of 4 stars, if I had been given the lower premium in the first instance as a returning customer. But, well pleased with Home Protect.”

Helpful Report

Posted 5 years ago

Thank you for sticking with HomeProtect for another year. I'm pleased we were able to you give you a competitive rate for your policy. Zoe from the HomeProtect Team

Posted 5 years ago

“Mine is a complicated house to insure as it’s listed and very old, 1410. Upon renewal I had to keep having phone calls with them and in Covid times this was a lengthy process. I missed a few returned calls and they suspended the policy. Meaning I wasn’t covered and had to begin again. The call to re-register was 45 minutes long, repeating what would have been on file for the cancelled policy and then the price was £300 more! I was disappointed about this but needed to press on with getting the insurance back in the house. I think the whole renewal could have been made cheaper and smoother for me, but Covid and staff working at home meant repeated calls to clarify questions and that’s why the policy lapsed. With the result I got penalised financially.”

Helpful Report

Posted 5 years ago

I'm sorry you had issues with your renewal Jill, it's never our intention to leave our customers feeling frustrated. I'm pleased we were able to get everything sorted in the end and please don't hesitate to get in touch if there's anything further that you need. Email: email.service@homeprotect.co.uk Zoe from the HomeProtect Team

Posted 5 years ago

“Had to give 2 stars to point out all wasn’t well. On getting insured with Homeprotect last year the premium was good but it wasn’t pointed out that they would automatically renew without informing me. As a result had to go through the rigmarole of feeling duped and having credit card company check my transactions. Complained to Homeprotect via email, which took a couple of days to answer and was told I had been sent renewal notice in the post. I don’t recall seeing that and the post is pretty good nowadays why wasn’t it an email? Irony was the premium was pretty good, I was just left disappointed that was no prior correspondence.”

Helpful Report

Posted 5 years ago

I'm sorry if there was any confusion surrounding auto renewal, it's certainly never our intention to leave our customers feeling this way. Whether a policy is taken out over the phone or online, it is stated in our terms and conditions that are agreed to, that policies are set to renew automatically. We do this to ensure that you are fully insured without a break. This protects your property and belongings in the event of having to make a claim. Your renewal documents were sent out via post to on 7 August to allow you time to make a decision. If these weren't received please do email us with your contact details and I will investigate this further. Email: email.service@homeprotect.co.uk Zoe from the HomeProtect Team

Posted 5 years ago

Homeprotect is rated 4.5 based on 3,388 reviews