Homeprotect Reviews

Name: Homeprotect
Address: CI Tower, St George, New Malden
Rating: 4.44

4.4 Rating 3,301 Reviews

89 %

of reviewers recommend Homeprotect

Company Reviews

Metrics

Info

4.4

Based on 3,301 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Next Day
On-time Delivery	98%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.2 out of 5

About Homeprotect:

We specialise in non-standard insurance
We cover unoccupied homes, listed properties, properties with a history of flood or subsidence, holiday homes, second homes, landlords, people who have had past financial difficulties or convictions, larger homes with more than 6 bedrooms, homes which have lodgers or are on AirBnB and many more!

We’ll protect your property, inside and out… in minutes
Our customers have saved money and set up their home insurance online, even if they've had insurance problems in the past.

Immediate online quote in most cases, even for very complex circumstances
We quote for a wider set of circumstances online than any other insurance provider in the UK.

5 Star rated policies
Homeprotect home insurance policies are 5-star rated by Moneyfacts.

Useful extra cover included
Benefit from Basic Legal Expenses and Home Emergency cover included in your policy, as standard.

24hr Home Emergency line
If the worst should happen, call our dedicated team anytime. We’ll explain what information we need from you and we'll explain what happens next.

What we don’t cover
We also think it’s important to be clear on what we don’t cover. Please note that we don't cover homes outside of the UK, damage caused gradually, or by wear and tear, or by failure to fix a known issue, faulty design or poor workmanship or theft, vandalism or accidental damage caused by a paying guest. Find out more details of what is and isn’t covered in our policy booklet https://www.homeprotect.co.uk/policy-booklet

Visit Website

Phone:

0330 660 1000

Email:

marketing@homeprotect.co.uk

Location:

CI Tower, St George
New Malden
KT3 4HG

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Homeprotect 5 star review on 21st December 2021

Karen P

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“A good price, hence three stars, but a very tortuous process. Because I run a small business I had to speak to someone in person, which was fine, but then I wanted to compare prices before I went ahead. None of the details of my quote, including the price, were saved, waiting times on hold were dreadful, I was promised a call back which never happened, most people I spoke to were helpful when I eventually got through, but one didn't have a clue. Policy details were not emailed out straight away as promised. The whole process meant me spending most of two days queuing on the phone. Just not acceptable.”

Helpful Report

Posted 3 years ago

Sorry to hear of the experience you have had that is not the level of service we would expect you to receive. I have passed your feedback onto the relevant team. Thanks Angela at The HomeProtect Team.

Posted 3 years ago

“Very friendly over the phone but couldn’t accurately capture some property characteristics. Was proactive to call back on the same day once clarified.”

Helpful Report

Posted 3 years ago

We like to make sure you are covered correctly. Thank you for your feedback. Angela at The HomeProtect Team.

Posted 3 years ago

“Good product at a reasonable price. Provides the insurance I require.”

Helpful Report

Posted 3 years ago

That's what we like to hear! Thank you for your feedback. Angela at The HomeProtect Team.

Posted 3 years ago

“Superb company for a person with a criminal conviction to get insurance with. They treat you like a human being unlike some other insurers. Good price and competitive given my background”

Helpful Report

Posted 3 years ago

We strive to offer cover that others can! Thank you for your 5 star review were thrilled we could help you. Angela at The HomeProtect Team.

Posted 3 years ago

“Great service”

Helpful Report

Posted 3 years ago

Great to hear! Thank you for your 5 star review. Angela at The HomeProtect Team.

Posted 3 years ago

“So far so good - not had to make a claim, and that will be the real test if I have to - but so far the process has been simple.”

Helpful Report

Posted 3 years ago

Fingers crossed you never have to make a claim Chris! Thank you for your 5 star review. Angela at The HomeProtect Team.

Posted 3 years ago

“Easy website, user friendly, great prices, done in a flash and can add or take away extras you do or don't need.”

Helpful Report

Posted 3 years ago

We like to make your journey easy Dawny! Great to see you had a 5 star experience. Angela at The HomeProtect Team.

Posted 3 years ago

“Disgusting. Had a claim in since September for a leak. You pulled my floorboards up and took plaster of the walls to dry it off. Took the drying machines away. Then nothing and have left me out of pocket for the drying machines that were used 24hours 7 days. I was promised an electricity refund. Nothing. My plans to have a family Xmas in this room look like they have gone. Wouldnt touch these with a bargepole after this. Still no contact even though have messaged them.”

Helpful Report

Posted 3 years ago

We're sorry to read of your disappointment that is not the level of service we would expect you to receive. We have escalated this to the claims manager and requested they contact you. Angela at The HomeProtect Team.

Posted 3 years ago

“Straightforward, great price and cover, easy to tailor to your needs.”

Helpful Report

Posted 3 years ago

Great to hear! Thank you for your 5 star review. Angela at The HomeProtect Team.

Posted 3 years ago

“I haven’t had a bad experience but have paid a lot of money for the Policy, after becoming bereaved and not confident to make a change to what is in place. Friends tell me it is double what they pay. Maybe next year I will be strong enough to negotiate.”

Helpful Report

Posted 3 years ago

Were sorry for your loss. we are always happy to discuss any changes that may bring your price down. Thank you Angela at The HomeProtect Team.

Posted 3 years ago

“You can tell more about a company when things go awry than when all goes to plan. HomeProtect’s customer service dealt efficiently and politely with my concerns and so redeemed my full faith in their business. The policy I have with them is highly price competitive and their approach markedly more flexible than their competitirs. Once again I was happy to renew with them.”

Helpful Report

Posted 3 years ago

We're thrilled we could help you Ian! Thank you for your great feedback. Angela at The HomeProtect Team.

Posted 3 years ago

“My policy renewal went really well. One improvement would have been an email acknowledging completion of the process, online works well so happy overall”

Helpful Report

Posted 3 years ago

Thank you for your feedback we have taken this on board. If you're happy we're happy! Angela at The HomeProtect Team.

Posted 3 years ago

“First time I used compare the market with my daughter found it very clear and informative covering most situations and a good price”

Helpful Report

Posted 3 years ago

We aim to please Jennifer! Thank you for your 5 star review. Angela at The HomeProtect Team.

Posted 3 years ago

“Have used this company for several years now. Always very helpful if you need to contact them. Would definitely recommend them.”

Helpful Report

Posted 3 years ago

That's great to hear! We're always happy to help! Angela at The HomePfrotect Team.

Posted 3 years ago

“Having booked my insurance through home protect we were very happy with the support and professional manner that I was dealt with. I have no hesitation of recommending Homeprotect.”

Helpful Report

Posted 3 years ago

We aim to please! Thank you for your 5 star review. Angela at The HomeProtect Team.

Posted 3 years ago

“Quick, easy and efficient. reasonable price. Very good on communicating progress and issue of policy .”

Helpful Report

Posted 3 years ago

That's what we like to hear Saeed! Thank you for your 5 star review. Angela at The HomeProtect Team.

Posted 3 years ago

“I bought the policy online, for a competitive price. It’s features suited me best out of what was available. However, I found some of the many caveats could prove extremely frustrating. For example, ‘Accidental Damage Cover’ doesn’t cover accidental damage to certain items in certain conditions, or restrictions on how the contents cover amount is made up in the event of a claim - only X% can be valuables that don’t need to be individually named. It’s so irritating, especially when I know that the total value of my possessions should fall well within the total sum insured. It’s just another example of insurance companies trying to restrict payouts. I really hope that I never need to use this insurance.”

Helpful Report

Posted 3 years ago

We try to be as transparent as we can regarding what is covered in your policy. Thank you for your feedback it has been passed on to the relevant team. Angela at The HomeProtect Team.

Posted 3 years ago

“Have renewed again with Home Protect which not only gives me a good price for my needs (I own a Grade II Listed cottage) it gave me some valuable legal advice included in the price. Will certainly remain with them if they maintain their level of protection. Their website is simple to navigate, and if you need to actually speak with someone this is very easy to do.”

Helpful Report

Posted 3 years ago

We like to stay loyal to our customers! Thank you for your 5 star review. We are delighted to have you with us for another year. Angela at The HomeProtect Team.

Posted 3 years ago

“Really easy to talk to and organise”

Helpful Report

Posted 3 years ago

We aim to please! Thank you for your 5 star review. Angela at The HomeProtect Team.

Posted 3 years ago

Homeprotect is rated 4.4 based on 3,301 reviews