Homeprotect Reviews

Name: Homeprotect
Address: CI Tower, St George, New Malden
Rating: 4.44

4.4 Rating 3,301 Reviews

89 %

of reviewers recommend Homeprotect

Company Reviews

Metrics

Info

4.4

Based on 3,301 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Next Day
On-time Delivery	98%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.2 out of 5

About Homeprotect:

We specialise in non-standard insurance
We cover unoccupied homes, listed properties, properties with a history of flood or subsidence, holiday homes, second homes, landlords, people who have had past financial difficulties or convictions, larger homes with more than 6 bedrooms, homes which have lodgers or are on AirBnB and many more!

We’ll protect your property, inside and out… in minutes
Our customers have saved money and set up their home insurance online, even if they've had insurance problems in the past.

Immediate online quote in most cases, even for very complex circumstances
We quote for a wider set of circumstances online than any other insurance provider in the UK.

5 Star rated policies
Homeprotect home insurance policies are 5-star rated by Moneyfacts.

Useful extra cover included
Benefit from Basic Legal Expenses and Home Emergency cover included in your policy, as standard.

24hr Home Emergency line
If the worst should happen, call our dedicated team anytime. We’ll explain what information we need from you and we'll explain what happens next.

What we don’t cover
We also think it’s important to be clear on what we don’t cover. Please note that we don't cover homes outside of the UK, damage caused gradually, or by wear and tear, or by failure to fix a known issue, faulty design or poor workmanship or theft, vandalism or accidental damage caused by a paying guest. Find out more details of what is and isn’t covered in our policy booklet https://www.homeprotect.co.uk/policy-booklet

Visit Website

Phone:

0330 660 1000

Email:

marketing@homeprotect.co.uk

Location:

CI Tower, St George
New Malden
KT3 4HG

Write Your review

Tell us how Homeprotect made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

Whats your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Homeprotect 5 star review on 21st December 2021

Karen P

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“After reading the reviews and what was included in the terms and conditions HomeProtect represented the sll round best value.”

Helpful Report

Posted 3 years ago

We aim to please Steve! Thank you for your great feedback. Angela at The HomeProtect Team.

Posted 3 years ago

“Into second month since I had a flood. So many calls asking for a manager you would not believe. No call backs What I have had to do as no one from Home Protect has been sent to make an assessment Stopped leak Sent pictures, video and had real time video chat x2 Gotten two quotes Removed damaged plasterboard and insulation on walls and ceiling. Given all measurements Removed damaged skirtings Taken everything to landfill Electrian to check lighting and remove damaged hard wired smoke alarm. I have had to get contractors in to carry out the work as after 5 weeks home protect couldn’t get anyone to do the work for them. I wonder why ! Maybe the reason was because they wouldn’t cover the price of materials nevermind labour. To date has cost me £9500.00 Home protect emailed today with a £2300 offer Avoid this company !!!!!!! Today I was informed 8 weeks for my complaint to be addressed”

Helpful Report

Posted 3 years ago

Sorry to hear this James. This has been passed to the complaints team and someone will be in contact. Thanks Angela at The HomeProtect Team.

Posted 3 years ago

“So far they have been brilliant. I’ve been able to get through without a lengthy wait and my queries have been resolved with speed and professionalism.”

Helpful Report

Posted 3 years ago

We aim to please Janet! Great to see you have had a 5 star experience with us. Thank you Angela at The HomeProtect Team.

Posted 3 years ago

“Straightforward easy to deal with and understand firm”

Helpful Report

Posted 3 years ago

We aim to please! Thank you for your 5 star review. Angela at The HomeProtect Team.

Posted 3 years ago

“Home Protect emailed me the renewal premium. I had few queries which was explained t me in detail by the advisor. I will recommend Hope Protect insurance to my friends and relatives.”

Helpful Report

Posted 3 years ago

We are always happy to help Kapoor! Thank you for your 5 star review. Angela at The HomeProtect Team.

Posted 3 years ago

“Insured for over 11 years. Made the first claim and trying to speak to anyone is an absolute joke. They don’t respond to emails. Would never use them again. Eventually spoke to an arrogant manager who was so patronising on the phone. Avoid”

Helpful Report

Posted 3 years ago

Sorry to hear this Fiona that is not the level of service we would expect you to receive, I have escalated this with the claims team and requested someone contact you. Thanks Angela at The HomeProtect Team.

Posted 3 years ago

“The claim we made with HomeProtect following Storm Arwen was dealt with very efficiently. Due to an overwhelming number of phone calls to them it was hard to contact them initially, but after that everything went very smoothly and all our problems were resolved very satisfactorily indeed. Many thanks to all who helped us. You made a difficult situation so much better.”

Helpful Report

Posted 3 years ago

Sorry to hear you had to make a claim, Were delighted we managed to take the stress away from you. Thank you for your 5 star review. Angela at The HomeProtect Team.

Posted 3 years ago

“Quick to respond to my claim”

Helpful Report

Posted 3 years ago

Great to see we could reduce the stress of a claim Ailsa! Thank you for your 5 star review. Angela at The HomeProtect Team.

Posted 3 years ago

“Very easy to use site and not confusing like most other insurance providers”

Helpful Report

Posted 3 years ago

We like to make your journey easy James! Thank you for your 5 star review, Angela, at The HomeProtect Team.

Posted 3 years ago

“Went so smoothly I didn’t even notice renewed automatically each year. I don’t need to worry about it”

Helpful Report

Posted 3 years ago

We like to make your journey as easy and hassle-free as we can. Thanks for your 5 star review. Angela at The HomeProtect Team.

Posted 3 years ago

“First class service,Very straightforward claims procedure.”

Helpful Report

Posted 3 years ago

Great to hear Roy! Thank you for your 5 star review. Angela at The HomeProtect Team.

Posted 3 years ago

“Overall very good. Staff always polite and do try their best, however it did take a lot of time to process my claim and fair enough the accessors were busy but an email to confirm receipts etc and just keep in touch would have been appreciated. Covid is used as an excuse far to often. But I do appreciate I was not the only one with a claim wanting attention so overall a good service and that’s probably why I’ve kept with you Many thanks”

Helpful Report

Posted 3 years ago

Thank you for your feedback, sorry to hear about your claims experience we are looking to better our service where we can so your feedback is appreciated. Angela at The HomeProtect Team.

Posted 3 years ago

“I have been with HomeProtect for a few years now and find their Customer Service Agents extremely helpful. The main reason I am stating this is that they really listen to me and fully understand as a Senior Citizen I rely on their guidance and they have helped me to buy the best insurance for my budget.”

Helpful Report

Posted 3 years ago

We are always happy to help you Sandra! Thank you for your great feedback. Angela at The HomeProtect Team.

Posted 3 years ago

“Easy to buy a new policy on line but would have been even easier just to let the auto-renewal go through. But it was more expensive - loyalty isn’t encouraged. Saved money by cancelling my policy with them and buying a new one on line from the same company with all the same criteria. More work for them to create a new policy and more work for me to fill the forms in again.”

Helpful Report

Posted 3 years ago

Thank you for your feedback it has been passed on to the relevant team for improvements. Angela at The HomeProtect Team.

Posted 3 years ago

“It was really straight forward to join and the policy they offer is great.”

Helpful Report

Posted 3 years ago

Great to hear Louise! Thank you for your 5-star review. Angela at The HomeProtect Team.

Posted 3 years ago

“HomeProtect were very competitive and easy to join when I was struggling to find insurance on a second home. Keep up the good work!”

Helpful Report

Posted 3 years ago

We strive to offer cover that others can't Alan so it's great to see we could do that for you. Thank you for your 5-star review. Angela at The HomeProtect Team.

Posted 3 years ago

“Although we have not made any claims it seems straight forward enough. We were happy with the policy literature we received.”

Helpful Report

Posted 3 years ago

Fingers crossed you never have to make a claim! Thank you for your feedback. Angela at The HomeProtect Team.

Posted 3 years ago

“Most of these reviews are reviews on the customer side, I actually worked on the frontline in Customer Services and 1 sales call over 6 weeks on a remote working form home basis in Sheffield. Avantia Insurance/HomeProtect, 1 is a trading style of Avantia Insurance. They use Webhelp/GoBeyond Partners. I am not really impressed with the reviews I have seen anyway but my online training group was more like the Bash Street Kids than a professional group of candidates giving their all in 6 weeks. It was a nightmare. The Reed Screening company lost my character Reference and had to ask for it again. I asked what happened to the first one, possible data breach, sent somewhere else, misplaced file. They stayed silent, never put anything in writing for 4.5 weeks. If we look at the assumption that a Nutritionist what goes in gives you the results outside. A construction company using bad materials. I have been a Business Development Manager 10-15 years of telephone sales, clarity of voice, control a call, a smooth reading voice for the insurance scripts, I would say 4/5 of us out of 14 had that. Fast food workers, students, care workers and we lost 4 in first few weeks. They just want you to get through the course and a body on the line even if they are not up to standard in my opinion. I would have taken on 6 if senior management. I heard swearing down the training line, some candidates were non existent in training, swearing, 1 was doing the home remote working and in a car with stereo playing. WEBHELP have a look at their ratings online and Avantia/HomeProtect trust this company to deal with their training/candidate selection. I feel sorry for the insurance customers long waiting queues on line, lower quality advisors I truly can say getting through to Accounts was the worst (transferring customers), but override team, Referrals, Renewals and calls taking 1 hr plus I now know why. Finally, I they found a reason to get rid of me, my delivery from Webhelp computer equipment in a battered box. I will say 1 final thing for a the advisors its a 6 week course which is never enough, it takes years to master the role (Customer Services) but at least match the candidates. The lady trainer had no control of group at all.”

Helpful Report

Posted 3 years ago

“Signing up for a policy with Home Protect was easy and quick. The first time all it took was a single telephone call; renewal was even easier - just a quick exchange of emails! Their policy is easy to read and understand and, most importantly, it is also very good value for money.”

Helpful Report

Posted 3 years ago

We like to make your journey with us as easy and hassle-free as possible. Thanks for your 5-star review Don! Angela at The HomeProtect Team.

Posted 3 years ago

“Very helpful. Just make sure things are listed as a specific item and you keep all your receipts otherwise you can not claim!”

Helpful Report

Posted 3 years ago

Thank you for your feedback! Have a great day. Angela at The HomeProtect Team.

Posted 3 years ago

Homeprotect is rated 4.4 based on 3,301 reviews