Homeprotect Reviews

Name: Homeprotect
Address: CI Tower, St George, New Malden
Rating: 4.44

4.4 Rating 3,392 Reviews

89 %

of reviewers recommend Homeprotect

Company Reviews

Metrics

Info

4.4

Based on 3,392 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Own Driver
Average Delivery Time	Next Day
On-time Delivery	98%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.2 out of 5

About Homeprotect:

We specialise in non-standard insurance
We cover unoccupied homes, listed properties, properties with a history of flood or subsidence, holiday homes, second homes, landlords, people who have had past financial difficulties or convictions, larger homes with more than 6 bedrooms, homes which have lodgers or are on AirBnB and many more!

We’ll protect your property, inside and out… in minutes
Our customers have saved money and set up their home insurance online, even if they've had insurance problems in the past.

Immediate online quote in most cases, even for very complex circumstances
We quote for a wider set of circumstances online than any other insurance provider in the UK.

5 Star rated policies
Homeprotect home insurance policies are 5-star rated by Moneyfacts.

Useful extra cover included
Benefit from Basic Legal Expenses and Home Emergency cover included in your policy, as standard.

24hr Home Emergency line
If the worst should happen, call our dedicated team anytime. We’ll explain what information we need from you and we'll explain what happens next.

What we don’t cover
We also think it’s important to be clear on what we don’t cover. Please note that we don't cover homes outside of the UK, damage caused gradually, or by wear and tear, or by failure to fix a known issue, faulty design or poor workmanship or theft, vandalism or accidental damage caused by a paying guest. Find out more details of what is and isn’t covered in our policy booklet https://www.homeprotect.co.uk/policy-booklet

Visit Website

Phone:

0330 660 1000

Email:

marketing@homeprotect.co.uk

Location:

CI Tower, St George
New Malden
KT3 4HG

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Homeprotect 5 star review on 21st December 2021

Karen P

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“efficient customer service. explained the details of policy thoroughly and easy to understand.”

Helpful Report

Posted 6 years ago

“AVOID this company at all cost. Yes I agree with the positive comments on here about taking out a policy but that’s as far as it goes. I have tried to get hold of mona on here as well to try and sort this out but again just met with silence. After my garage was broken into and lots of items were taken, I had to put a claim in through my contents insurance. The onset of problems started, every excuse under the sun came out why we were not covered. No damage, no receipts or proof of purchase, has a max limit as it’s an outbuilding, Has a max limit per item. Slippery eels trying everything to get out of paying up. “The garage contents are not covered as it’s not part of the dwelling” our garage is integrated into the house as the bathroom is over it.? “Loss adjuster came out and verified the claim” then they went quite for months no correspondence at all. I even thought about sending a carrier pigeon. ”Second loss adjuster came out and also verified the claim, recommend they settle” Then they also went quite. 6 months later and they still haven’t sorted this claim out. A very stressful time for us and the kids, we don’t have a massive slush fund to replace everything at once. My neighbour was also burgled at the same time, they also didn’t have receipts and proof of purchase just boxes and pictures like us. However his claim was settled within 4 weeks. When we had the storms earlier this year it caused quite a bit of structural damage. Not even bothering to put a claim in!!!! Would prefer to 💩🙌🏻👏🏻🙌🏻👏🏻 as the slippery little worms will Stress me out even further. Advice is to pay that extra little bit on your policy and go with a more reputable company.”

Helpful Report

Posted 6 years ago

Hello, I replied to your other review and have located your policy number. I have emailed you directly to your email address. Kind regards Mona

Posted 6 years ago

“Absolute bandits. They never email you to tell you that your policy is increasing, then auto increase without you realising. AVOID THESE BANDITS AT ALL COSTS!”

Helpful Report

Posted 6 years ago

Hello Dan, I am sorry to read about this. Please can you provide me with your policy number so that I can look into this for you. Kind regards Mona

Posted 6 years ago

“Shoddy operation They try doubling price automatically. After 12 months Just to cancel waste 20 min in phone line. Avoid these scammers”

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Posted 6 years ago

Good afternoon, I'm sorry to hear about this. I would be happy to look into this for you if you can provide me with your policy number. Kind regards Mona Homeprotect

Posted 6 years ago

“This policy was over half the price of my Halifax building and content insurance. It was so easy to apply and then be accepted to take out this policy set up my payments. I hope to never make a claim but good to know I have all the information I need if I ever do.”

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Posted 6 years ago

“Great value, staff very helpful and willing to help.”

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Posted 6 years ago

“Great service- very helpful staff. Very valuable too.”

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Posted 6 years ago

“Made a claim for a mouldy mattress following an escape of water from property above... They said they were going to send someone round to inspect it within 48 hours but never did and only contacted me a week later when I was on holiday!! So I had to dispose of it because I had asthma and only rent a room and they then declined my claim?! Worst thing is, I work in insurance and they didn't follow the process or take into account my vulnerability. They only respond to your emails after 5 days as well. Escalating my claim to the Financial Ombudsman Service. Cheap insurance = They will decline your claim!!! AVOID.”

Helpful Report

Posted 6 years ago

Hello Daniel, I'm sorry to hear about this. Your details have been passed to the claims department and they will be in contact with you. Kind regards Mona

Posted 6 years ago

“One of the cheaper quotes we found that included all the cover we needed.”

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Posted 6 years ago

“Quick easy competitive quote. Would recommend.”

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Posted 6 years ago

“Really enjoyed the experience through the Go Compare website through to execution of the policy.”

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Posted 6 years ago

“The lady I spoke to was so understanding. Very patient. And all my need were met. I couldn't have asked for more.”

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Posted 6 years ago

“Homeprotect made everything easy with my unusual circumstances. Thank you”

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Posted 6 years ago

“Really helpful, easy to navigate and written in plain English.”

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Posted 6 years ago

“Great price for the insurance I have bought! Easy website to use and navigate also info required was easily found with clear instructions on what to do next. The whole process was smooth from start to finish. Thank you”

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Posted 6 years ago

“Really easy to setup. Staff very friendly and helpful .”

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Posted 6 years ago

“It was all very easy”

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Posted 6 years ago

“Easy to set up. Pleasant staff, and a speedy process to get covered. Website needs work though.”

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Posted 6 years ago

“Bought this buildings policy online from compare the market. Excellent cover at a very competitive price.Easy to buy and Home Protect emailed the policy immediately.”

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Posted 6 years ago

“Simple, quick process online and cometitive price with best coverage I could find Vs other options”

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Posted 6 years ago

Homeprotect is rated 4.4 based on 3,392 reviews