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Homeprotect Reviews

4.4 Rating 2,629 Reviews

88 %

of reviewers recommend Homeprotect

Company Reviews

4.4

Based on 2,629 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 90%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5

About Homeprotect:

We specialise in non-standard insurance
We cover unoccupied homes, listed properties, properties with a history of flood or subsidence, holiday homes, second homes, landlords, people who have had past financial difficulties or convictions, larger homes with more than 6 bedrooms, homes which have lodgers or are on AirBnB and many more!

We’ll protect your property, inside and out… in minutes
Our customers have saved money and set up their home insurance online, even if they've had insurance problems in the past.

Immediate online quote in most cases, even for very complex circumstances
We quote for a wider set of circumstances online than any other insurance provider in the UK.

5 Star rated buildings policies
Homeprotect buildings insurance policies are rated 5 Star by Defaqto, indicating that the policy is one of the most comprehensive home insurance buildings products available.

Useful extra cover included
Benefit from Basic Legal Expenses and Home Emergency cover included in your policy, as standard.

24hr Home Emergency line
If the worst should happen, call our dedicated team anytime. We’ll explain what information we need from you and we'll explain what happens next.

What we don’t cover
We also think it’s important to be clear on what we don’t cover. Please note that we don't cover homes outside of the UK, damage caused gradually, or by wear and tear, or by failure to fix a known issue, faulty design or poor workmanship or theft, vandalism or accidental damage caused by a paying guest. Find out more details of what is and isn’t covered in our policy booklet https://www.homeprotect.co.uk/policy-booklet

Visit Website

Phone:

0330 660 1000

Email:

marketing@homeprotect.co.uk

Location:

CI Tower, St George’s Square
New Malden
KT3 4HG

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Homeprotect 5 star review on 21st December 2021

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Competitive premium for contents insurance and very comprehensive cover.”

Posted 2 years ago

We pride ourselves on our great cover and even greater prices! Thank you for your feedback. Angela at The HomeProtect Team.

Posted 2 years ago

“Rapid information over phone to clarify cover.”

Posted 2 years ago

We aim to please Rory! Thank you for your feedback. Angela at The HomeProtect Team.

Posted 2 years ago

“good response to our claim, delayed by covid and could have kept us a little more informed about that.”

Posted 2 years ago

Sorry to hear you had to claim Anna, I have passed your feedback on to the relevant team. Thank you Angela at The HomeProtect Team.

Posted 2 years ago

“Perfectly understood the urgency of our claim. Patiently listened to our dilemma.Very quickly sorted everything out for us. The only delay was in the contractor forwarding his quote. He sent in his video and quote but it was mislaid.”

Posted 2 years ago

Sorry to hear you had to make a claim John. Thank you for your 5 star review were thrilled we could take the stress away from you. Angela at The HomeProtect Team.

Posted 2 years ago

“Quick and friendly response to minor query on renewal”

Posted 2 years ago

We always aim to please! Thank you for your feedback. Angela at The HomeProtect Team.

Posted 2 years ago

“Best value for money home insurance I could find over the past 4 years. There were no major hassles initially insuring my period grade II* house and HomeProtect have now saved me thousands having moved away from overpriced competitors that claim to be tailored to old historic properties.”

Posted 2 years ago

We always strive to offer cover that others cant and at an unbeatable price so its great to see we could do that for you Adrian! Thank you for your feedback. Angela at The HomeProtect Team.

Posted 2 years ago

“Easy to renew. Not so happy about the price increase in spite of no claims being made since joining them however!”

Posted 2 years ago

Sorry to hear you were not satisfied with the renewal price this year, we do try to offer the best prices we can. Thank you for your feedback. Angela at The HomeProtect Team.

Posted 2 years ago

“Called up customer service with some questions about my home protect policy. Assistant was very helpful and friendly nothing was too much trouble, answered all the questions i had and I have always had a pleasant experience thus far with homeprotect. Would recommend.”

Posted 2 years ago

We like to be as helpful as we can! Thank you for your great feedback! Have a lovely weekend. Angela at The HomeProtect Team.

Posted 2 years ago

“Could not have been easier to renew, and no surprising hike in the premium”

Posted 2 years ago

We like to please Francis! Thank you for your feedback. Angela at The HomeProtect Team.

Posted 2 years ago

“They were very helpful n offer all the services I required at a very reasonable price. Very happy with it”

Posted 2 years ago

Were always happy to help! Thank you for your feedback. Angela at The HomeProtect Team.

Posted 2 years ago

“I was recommended to Home Protect after opening a business from home and my previous insurer wasn't prepared to cover me. I was pleased it was relatively straightforward to apply and the gentleman who dealt with me was very patient as my understanding of insurance and dealing with buying new ones is very limited. The price was very reasonable.”

Posted 2 years ago

We strive to offer cover that others cant so its great to see we could do just that for you! We're always happy to help! Thank you for your great feedback. Angela at The HomeProtect Team.

Posted 2 years ago

“A fast and simple procedure and our insurance was in place the following day”

Posted 2 years ago

Great to hear Trevor! Thank you for your feedback. Angela at The HomeProtect Team.

Posted 2 years ago

“The policy was swiftly organised and put into fruition from form filling online to the date two weeks later when the policy began. Impressive.”

Posted 2 years ago

We like to impress Judith! Thank you for your amazing feedback. Have a lovely day. Angela at The HomeProtect Team.

Posted 2 years ago

“Very happy with a fabulous price for both contents and building insurance Couldn’t be beaten on price”

Posted 2 years ago

Pleased to hear Julie! Thank you for your great feedback. Angela at The HomeProtect Team.

Posted 2 years ago

“Difficult to get to the right line intitially but once claim was made effective and prompt action taken.”

Posted 2 years ago

Sorry to hear you had to make a claim however were please your journey was smooth. Thanks for your feedback. Angela at The HomeProtect Team.

Posted 2 years ago

“Been with you a lot of years and [un-like the rest] your prices have been much more stable [i used to need to change companies about every 7 years to still get the best price] Your prices in recent years have started to go up a bit more frequently”

Posted 2 years ago

Were thrilled to have you with us still Derek! We do try to offer the best possible prices we can each year, so we hope to not disappoint you in future. Angela at The HomeProtect Team.

Posted 2 years ago

“So good, so far. A very good rate on my Grade 2 listed house. Very helpful switched on call centre staff. The proof of the pudding of course will be in the eating, if I ever have to make a claim. Stephen”

Posted 2 years ago

Fingers crossed you never have to make a claim Stephen! Were delighted we could offer you cover on your listed building. Thank you for your great feedback. Angela at The HomeProtect Team.

Posted 2 years ago

“Competitive and willing to insure our listed property unlike some other insurers. Call centre staff polite and helpful.”

Posted 2 years ago

We aim to please Lucy! Thank you for your great feedback. Angela at The HomeProtect Team.

Posted 2 years ago

“Renewed my home insurance again this year with homeprotect.The advisor I spoke to was very helpful and knowledgeable. She did her best to get me a price which was competitive .”

Posted 2 years ago

Were thrilled to have you with us for another year! Thank you for your great feedback. Angela at The HomeProtect Team.

Posted 2 years ago

“Very easy and straight forward process and competitive rates even though I am a long term customer”

Posted 2 years ago

We aim to please! Thank you for your great feedback. Have a lovely day. Angela at The HomeProtect Team.

Posted 2 years ago

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Homeprotect is rated 4.4 based on 2,629 reviews