“Insurance was done with a couple of phone calls and online fairly quickly on the downside Grove & Dean do not accept American Express credit card's so I had a chore finding my other credit card but I got there in the end. Would have left 5 stars if I didn't have the bother with my card”
“I had to wait 20 minutes to get through.I was happy with the person who responded to my call.Pleasant and professional. I was told that I would receive a further call from your legal department,which I did later the same day (a Sunday) This was brief & to the point.I was then told that I would not receive any further calls. I received 2 further calls from different members of your legal team over the next 2 or 3 days. (better to receive a plethora of calls,rather than no call,I suppose). Referring to the questions below,I have not received any delivery,thogh I have received several emails”
“Completely wrong information key cover was told key cover lost key need to pay excess and it goes down has a fault and it took 5days to speak to the right department please b careful for add ons get all the information before buying insurance”
“I was already with Grove and Dean when my car insurance renewal came around.
The renewal quote was higher than the previous year but after ringing around I obtained cheaper like for like quotes. Grove and Dean then lowered their quote.
I stayed with Grove and Dean but expressed disappointment that as an existing customer I was not given their best quote from the offset.
We will see what happens next year.”
“Was good enough process to renew.. however.. would have nice to be contacted at least one month before so I had time to look around.. also I still have not received my car insurance certificate despite emailing you”
“I was delighted buy the service of grove and Dean,it was good value and also got break down cover in with it to I shall recommend this to my motorcycle club.
Many thanks”
“All queries and corrections with my new insurance policy were dealt with promptly without any attempt to apply additional charges. Telephone waiting times were long but email correspondence dealt with quickly.”
