“Your online portal doesn't work correctly and the hidden costs of having to get outside agreed validations costing me further money is uncompetitive against Lancaster and Haggartys internal agreed valuation process. If I would have been notified I would not have insured through yourselves. Once I knew I could not back out, because even before the policies had commenced your £50 cancellation admin fee prohibits me. In general not happy with the service.”
“Auto renewed and only communicate this by email which goes straight to junk so I didnt see. Had already purchased a much cheaper insurance elsewhere and when i phoned they only refunded me less than half of what they charged me. Emailed my issue to the admin team as instructed, and I am still waiting over 2 weeks for a reply.”
“They reminded me my vehicle was up for renewal in plenty of time. Offered me a good price. After checking other sites it could only be beaten by £15 so staying and continuing my renewal with them was so much easier for me than starting all over with a new company.”
“How can I judge the business?.
The policy price is good but the only true way I have to present a review is if, god forbid I have to make a claim. This would depend upon how my claim was handled.
This is an irrelevant question.”
“I inadvertently made a mistake when renewing my insurance but provided the correct information two days after renewal and was told I would receive confirmation of acceptance but in over a week I heard nothing. I then reported a change of vehicle - the same model but a newer version and was told they would no longer insure me. I had to find an alternative insurer at very short notice which was very inconvenient.”
“Not keen on the online portal system, I know Many companies use these but I personally find them to be another unnecessary process to endure, ie you email me to tell me I need to log on to the portal for something . . . Why don’t you just write it in the email you sent!!!”
