“Great insurance cover but why wait till I've decided to buy and pay for my insurance before you notify me that you need proof of my car inside my garage. I went away on holiday the day after I took out the insurance just to get an email a week later thanking me but that you would require these photos. You sent me umpteen emails to which I replied saying I was on holiday. Luckily I got back just before the deadline to take the required photos. It stressed me out and spoilt my holiday. State it in the requirements at time of purchase not after.”
Hi there,
I’m sorry to hear the request for proof of parking came after you’d already started your insurance and during your holiday. I understand how stressful that can be. We’ll take your feedback on board about making such requirements clear at the time of purchase.
If there’s anything else you’d like to share, feel free to let us know.
Kind regards,
Emily
Grove & Dean
Hi Keith,
Thank you for sharing your thoughts. We’re glad to hear you’ve had no problems and that our prices are good.
Kind regards,
Emily
Grove & Dean
“A very good service
No hassle renew of my policy.anf it was very competitive rate and.i renewed on the app just so easy to do out of office hours when I had the time”
Hi Colin,
Thanks for sharing your feedback. We’re glad the renewal process was hassle-free and that the app made it easy, even out of office hours.
Kind regards,
Emily
Grove & Dean
Hi,
Thank you for your 5-star review. We're glad to hear Grove & Dean Private Clients made classic car insurance easy.
Kind regards,
Molly
Grove & Dean Private Clients
Hi,
Thank you for your 4-star review. We're glad to hear the service was quick and efficient and that you found the price good.
Kind regards,
Emily
Grove & Dean
Hi,
Thank you for your 5-star review. We're glad you found the service excellent, quick, and easy, and that you were happy with the price.
Kind regards,
Emily
Grove & Dean
Hi,
Thank you for your 5-star review. We're glad to hear you've had no complaints and that you’ve trusted us for your car insurance over the years.
Kind regards,
Emily
Grove & Dean
Hi,
Thank you for your 5-star review. We're glad you found excellent communication and had a positive experience with Grove & Dean Private Clients.
Kind regards,
Chloe
Team Grove & Dean Private Clients
Hi,
Thank you for your 5-star review. We're glad you had excellent service with Grove & Dean Private Clients.
Kind regards,
Chloe
Team Grove & Dean Private Clients
Hi,
Thank you for your 5-star review. We're glad you found our service very good and easy to understand.
Kind regards,
Chloe
Team Grove & Dean Private Clients
Hi,
Thank you for your 5-star review. We're glad you found the premium for an agreed valuation very good and easy to arrange with documents to hand on the app.
Kind regards,
Chloe
Team Grove & Dean Private Clients
Hi,
Thank you for your 5-star review. We're glad you found it very easy to do business with using the online portal and mobile app.
Kind regards,
Chloe
Team Grove & Dean Private Clients
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