Awful Insurance company!! Had an accident 2 weeks ago. From start to finish they have messed me around. Firstly the recovery truck they sent to collect my car didn't take it where it should of gone and instead kept it for 2 days. When I called the insurance company they had no idea where my car had been taken too. I've received numerous amounts of phone calls from different departments all with the wrong information about my accident. Only thing they had right was my vehicle Reg and my name! I've had letters and calls saying I'm entitled to compensation and a pay out, 7 days later they are saying I don't. I think this company is a disgrace. I'm a first time driver only been driving since March 2016, was in a horrid smash on my own due to black ice which has frightened me and really shuck me up. Instead of them making me feel confident in getting back into a car they have made me lose all faith in any insurance company. Especially with my insurance being fully comprehensive and VERY expensive!! I would be very carful in choosing this company and what policy you go for as my FULLY Comprehensive is NOT actually fully comp- Social, Domestic and Pleasure insurance does not cover me as I crashed my car on my way to work one day!! This is ridiculous as I thought DOMESTIC use was travelling to work. I would think again before taking insurance out with this company it's a joke no-one seems to know what they are doing all information incorrect and when I call them, no-one seems interested in what you have to say. Overall very disappointed.