“Worst insurance company I have ever been with they have now cancelled my insurance and are trying to charge me for the rest of the year which I will not be paying. Every single advisor I have ever spoken to has been very rude and spoken down to me , the only reason I went with this company was because they were so much cheaper than others but I have ended up paying more in late payment fees because they don't take the money out on the date they arranged. Now paying more a month with a different company but don't have to deal with the constant emails and phone calls and rude staff in this company so it's well worth the extra money! 0 stars from me !”
“The warning signs were there from the beginning with this company.
Just for informing them of an accident and not claiming is reason for them not to give any refund if the policy is cancelled.
Email correspondence with this company is a joke as they don't read the content.
The options on the automated system they use cut you off.
I have never had an issue with an insurance company before it is no wonder they are so cheap feels like they do nothing for your money except trying to catch you out.
I guess a lot of people will just give up trying to reclaim money from this company as they make everything so difficult.
Do you really want to deal with a company that treats you like this!”
“My daughter passed her driving test during the lifespan of this policy. Phoned up to add this detail. Felt at this point more personal service would have been beneficial. Was disappointed with customer care”
“I had read a few negative reviews and was quite wary about using this company but they were so much cheaper thought it was worth a try. Im so happy i did. I have never had any issues with them, they have always been very helpful and i would certainly recommend anyone use them. I have no doubt that on renewal i will again use this company. Maria Jones Wales”
“Worst customer service i have ever been provided with. After having a licence 2 year i received my cheapest quote for my second year with go girl. Everything was straight forward and the policy was taken out over the internet from a comparison site.
Unfortunately, 9 months into the policy my car was written off by a third party driver. The police were called to the scene and an incident report number was provided. I phoned GO GIRL and gave them everything they asked for (more than once or even twice).
Everything seemed to be rolling quite quickly then i heard nothing.
I phoned them to chase them up 6 weeks after the accident. They said they had still not received the police report and because they had valued by car lower than my excess I would not receive the value of my car. They told me that actually despite the fact the third party had admitted liability at the scene that it would be up to me to pay the excess and any other costs occurred through storage and removal of my car. After arguing this matter and taking things into my own hands (through contact with the police, Citizens Advice and the third party the insurance company changed their tune and said they wouldn't finalise anything but it could be up to another 6 weeks before anything happens.
It is now 2 months since my accident and I am still waiting to see any money for my car. Infact I have since forked out to buy a new car and pay the £25 admin fee to insure it as it was cheaper to pay the fee than cancel my policy.
I couldn't even begin to describe the anger, tears and frustration this insurance company have caused me.”
“Wish I could give zero stars. I found these on a price comparison website and really regretting handing over my deposit.
My first clue should have been when I called about the policy and they said they don't discuss new policies over the phone.
I went ahead anyway and paid my deposit.
I have come to find out that my start date was pushed over wrongly (3 days out) by the price comparison website. I called them and they wanted a £25 admin fee and a £6 premium increase to start the cover 3 days early. I was told by one person that it could be spread over the 12 months and told by another it had to be paid upfront since the policy hadn't started.
I asked them about cancelling and they said it would be a £45 cancellation fee. Hang on a sec, didn't they tell me the policy hadn't started yet. I argued this with them and they didn't see my point. Apparently, since the documents had been issued the policy was live - 3 DAYS EARLIER THAN WHAT IT SAYS ON THE DOCUMENTS.
This company has really awful customer service. They talk down to you and are downright rude - perhaps why they sell policies online only!
Also, make sure if the policy holder needs someone to call on their behalf that they jump through hoops to get that person authorised. They will only accept email from the email address on the account - a but dumb.
They also require copies of your photocard - front and back, paper counterpart and NCB. The NCB I can understand. Not sure why the others.
This is just a cowboy - or cowgirl, if you will - company. Avoid these at all costs.
I wish I never paid them any money. Truly awful in every sense of the word.
If one person does not buy because of this review, then it would have been worth it. Wish I had seen a review before hand.”
“Unfortunately you need to give at least one star to review. I would say that Go Girl deserve less than this!! There customer care is the shoddiest I've ever had the misfortune to come into contact with. They only seem interested in trying to catch you out and charge extortionate fees for amendments. We had our daughter on our policy as a learner, when she passed they wanted an extra £500 for 2 MONTHS cover, when we as a result tried to remove her we were told that would be a £25 admin charge with no reduction in the premium... I'd urge anyone who gets a quote from them to take note...
Also worth noting they get a 1 STAR rating from DEFAQTO too http://www.defaqto.com/star-ratings/”
“This is a great way to get new young drivers on the road without having to pay a kings ransom to do it. We have been given constant readouts regarding my sons driving and have been able to adjust his driving style accordingly which brings down the monthly premium.
A great idea. Thanks”
“The measure of any insurance company is how they respond when you have to make a claim. Fortunately I have not had to do this so have little feedback with how good an insurance company they are. All I can say is that the little communication we have has with them has been reasonable and we have no complaints.”
“The process was not a pleasant one AFTER I PAID FOR THE POLICY. Had I known the trouble I would have obtaining this policy before I had given my credit card details I most certainly would not have gone ahead.
Just when I thought I had sorted it I ran into a problem with this insurance due to a misunderstanding regarding no claims discount & another vehicle I owned. They contacted me, on the day the policy commenced, & said that they could not insure me on the basis provided so I replied ok just cancel the policy. It was only when I checked my CC statements I noticed that they had not repaid the full amount.
On contacting them I was informed I was charged a £40 cancellation fee. I argued on several points but to no avail. The call operator even said that I had broken the law regarding the policy. Again explaining it was a honest mistake had no effect. Go Girl is a subsidiary of a company that underwrites policies from a lot of brokers. I will in future not use this insurance company again.”
