“I felt compelled to write this even though I normally do not write reviews but I would steer clear from this company and take your money elsewhere.
Go girl came up as cheapest non telematics on comparison sites as a new driver so naturally I went with them paid the deposit and set up monthly instalments.
Didn't hear anything for the first 3 weeks after receiving the policy documents by email after paying deposit
That's when the threatening emails, phone calls and text messages began saying they was going to cancel my insurance
Upon contacting them I should of apprantley sent dvla check codes and photocopies of mine and the additional drivers licences. This is the first time I heard I had to do that but no problem I got photocopies sent them off recorded delivery and sent dvla check codes by email
A few week passed heard nothing then the same we are cancelling your insurance text and emails started again
Upon contacting them this time they said they haven't received anything. I checked the recorded delivery on Royal Mail tracking and guess what it got delivered the next day and signed for. I sent a screen shot of this by email and applied yet again for dvla Check codes and add this to the email
Got an email saying thanks we are processing your claim
Few days later another email saying we need a copy of your v5?? I've never heard of companies asking for v5"s before but I took copies and sent anyway
Got an email saying can you please get a new dvla check code because the time limit has ran out and we can't view it
By now I'm very annoyed with this company but I send again anyways
I then get an email a few weeks later stating that why did I not advise them the additional driver had insurance cancelled
Well this was news to me and him the only time he ever had insurance cancelled was when a direct debit bounced they cancelled it but as soon as payment was made they reinstated the insurance but according to go girl this is cancellation of a policy and because we didn't tell them that they said they have no choice but to cancel our policy and plus the broker wasn't happy with our v5 anyway??? Whatever that means I don't know so they said I can take off the additional driver and keep my insurance but basically for a form of punishment for lying on confused.com (According to them) my premium would go up to £345 a month
Well I said I wish to cancel then. They said I have to pay up a whole year before I can cancel
I just laughed and put phone down
Got a text message saying my insurance will be cancelled in 7 days. Took out a new policy with privilege no problems whatsoever !!! Steer clear of this scamming company ! They had £1000 out of me including deposit for being insured less than 12 weeks”
“Excellent service, I was contacted once to provide the evidence for my no claims bonus discount, once authorised there was no further unnecessary contact. Simple and easy service That I would throughly Recommend. Well done.”
“I ammended my policy as changed car and paid the £25 admin fee plus a £35 extra premium to keep my monthly payments the same. I then discovered that my direct debit bounced (plenty of money in the bank to cover it) I called them and their representative was rude and read a script to say I would be charged £20. She implied that I didnt have enough money and said it was my banks error. I contacted the bank and they told me the original mandate was altered on the day the DD was due, this can take up to 5 days to update on the banks system so the bank rejected the payment due to the mandates not matching. I then called go girl back and was told that the mandate shouldnt have been altered and that someone had made a mistake! They will not charge me the £20 but I am expecting some pleasant correspondence from them when the payment fails on their system. You can never get hold of them on the phone. I will not be renewing. Do not trust them to value you as a customer.”
“The details of the insurance policy said that it included RAC cover. No reference number was provided so I called the company and they later told me that RAC cover was not included.”
“Awful company and after reading the reviews here I wish I had looked at them before. Similar to so many others, customer service was shocking and still waiting my refund for policy which never even started,
DO NOT USE THIS COMPANY TO INSURE ANYTHING”
“I am extremely unhappy with the way Go Girl Car insurance handled my policy that I had placed on the 7th of January. We had received three very rude emails from them one claiming that we had an accident 4 years ago, which we didn't and provided proof off,the second email asked us to provide proof of all the licenses again which we did. Then we received another email threatening to shut my insurance policy down within 7 days. After receiving this email from Gogirl I had immediately called them to investigate and discovered that we had some how listed him as a provisional driver. So we are now thinking okay so why didn't you call us sooner about this mistake instead of leaving it this long. We then asked the guy on the phone how much it would cost to insure him as a full driving license only to discover to my horror that it would cost an additional £600 in total costing £1040 to insure a Peugeot 107! I investigated the pricing by using a comparison site called go-compare to find a policy that would only cost £480 with Hastings car insurance for us all on a full UK driving license this time and its comprehensive. I tell him no way am I prepared to pay that amount of money and ask to cancel which would cost me £40! How is that justified? I thought you could cancel within 14 days of the policy starting anyways!”
“Absolutely discusting company avoid at all costs, insured with a provisional driver as named driver, once passed test premium went up by 700£ they took 90£ to change policy then emailed saying direct debit had been returned and would be no insurance after 7 days to get cover elsewhere which we did happily at 1 third of the price then 3 days later they took the direct debit out of the account anyway, admitting fault and their mistake but refused to pay anything back .... Never dealt with such an unprofessional customer service in my life, and they also take hours to answer any phone calls avoid at all costs the pie chart says it all really, I am currently going to the ombudsman with regards to my problem I suggest you don't take out insurance to save your self the same bother,”
“AVOID no matter how impressive the premium might be. I insured my stepdaughter's new car on provisional licence with parents as named drivers at the best rate from comparison site for £369. 12 hours later I rang them to bring toward the start date by 2 days. Result - ignoring lengthy holds on telephone - a £25 change fee (OK) plus a £145 increase in premium!!! Staff off-hand and bordering rude. Taking the £45 charge to cancel a policy which has not even begun suddenly seems like a bargain.
The stats in this review pie chart do not lie. AVOID.”
“Run Run ! is all con! I applied honestly online and paid the price applied as an named driver in other vehicles. After cooling time an advisor rang me to say that my NCD was not valid and had to pay another £ 177 on top of the premium paid.
Fuming I emailed them twice and got this email.
Why waited for a month and then ask for MORE?
GG_logos_Round3-02Email
Good afternoon
Unfortunately we cannot accept this proof of no claims bonus as named drivers are not entitled to any no claims bonus, only policy holders can earn no claims bonuses.
Should you have any further queries please do not hesitate to contact us on 01306747500.
Yours sincerely
Sanja Roskanovic
Go Girl
I have been driving for more that 10 years and my NCD seems to disappear for some reason.
Be warned is all con.”
“BEWARE **** . The car insurance i bought is for my Daughter who is still a learner driver and my wife who be the co- driver when taking the lessons. When filling in the online form i was asked about current no claims discount , and i filled in that my wife had 9 years plus. All appeared to be OK untill after the cooling off period when i got a call advising there was an error with the form i had filled in. Apparently the no claims discount cant be applied due to my wife using it agianst another car. I asked if the premium would increase and was advised it wouldnt as there was already a learner driver premium. I asked "then whats the problem" and was told i needed to pay an admin fee for the removal of the no claims discount even though it couldnt be used and wouldnt effect the premium being payed . I asked to cancell as i felt this was underhand but was told i was out of the cooling off period and would still be charged. I asked what would happen if i didnt pay as i felt "Tricked" because i had answered honeslty and was advised unless i payed the premium the Insurance would become invalid. When asked to speak to a superviosr i got the usual "terms and conditions" bla bla bla line. I shall say no more other than im £25.00 worse off for being honest. YOU HAVE BEEN WARNED !!!!!!”
“Worst insurance company ever - SCAMMERS!! Seemed good to begin with good price, it was £1400 for my first year of driving have just passed my test. In July i upgraded my car and updated them on this, i was charged £250 plus £25 admin fee on top of what i paid originally - there was no questions asked as i suspected it would be quite a high amount as my new car was much newer.
Now coming upto my renewal i was sent an email with a quote for next year which i was quite happy with, £1133. I rang up on a saturday and after being on hold for over 30 mins tying to get through to someone (after being passed through to switchboard about 5 times). I did this process around 3 times until someone finally answered and informed me the phones were down since the morning before, how professional for a car insurance customer service - but understandably these things do happen.
After going through the quote she finally asked me (the first time throughout the year - this was not asked when i changed my insurance onto another car) whether i was still a student, i informed her that i was now an apprentice. She told me that the quote was then invalid and had to be recalculated. I was worried the price was going to go up dramatically as i had no idea a job had much of an affect on your insurance. She assured me there shouldnt be much of a change. She told me she would call me on Monday when she recieved the quote. On monday all i recieved was an email saying i had tried to be contacted, although this was not true as i had my phone by my side the whole day and no one had called. I phoned the company back after being on hold from a large amount of time again to be put through to a very rude agent who sounded extremely young. He informed me i owed the company £400, which had to be paid by friday. I was very confused and he was very rude and quite patronising when i was asking questions as to why the price was so high. I hung up out of anger and called back later in the night to speak to a manager.
The manager again was a young sounding woman who clearly did not care about anything i was saying, she was very rude and disrespectful towards me (i felt as though they were trying to intimidate me and patronise me as i am young myself) she again told me i had to pay the £400 no ifs or buts. I informed her i was not paying the £400 and hung up again.
I called a few days later to pay the £400 as thought it was not worth the mark against my terms and conditions which was threatened if i didnt pay it, this would have to be disclosed to future insurance companies, to find noting had been noted down and the new agent sounded very confused when looking at my notes - very unprofessional as communication seems to be lacking in this company. Now the agent was telling me the fee was £460 including admin fee, after i had been told it was £400 by multiple people. I told them to check the recorded calls as i was not paying anymore than i was originally told. But conincidentally none of the calls seemed to have recorded on Monday - again how professional for a car insurance customer services. I was told they are calling me tomorrow to discuss the amount (lets see if i actually get a call!!!)
They all seem very rude unprofessional and sound clueless on the phone. They do not want to help their customers out in the slightest and i would never EVER recommend this Insurance to anyone.”
