Worst customer service i have ever been provided with. After having a licence 2 year i received my cheapest quote for my second year with go girl. Everything was straight forward and the policy was taken out over the internet from a comparison site. Unfortunately, 9 months into the policy my car was written off by a third party driver. The police were called to the scene and an incident report number was provided. I phoned GO GIRL and gave them everything they asked for (more than once or even twice). Everything seemed to be rolling quite quickly then i heard nothing. I phoned them to chase them up 6 weeks after the accident. They said they had still not received the police report and because they had valued by car lower than my excess I would not receive the value of my car. They told me that actually despite the fact the third party had admitted liability at the scene that it would be up to me to pay the excess and any other costs occurred through storage and removal of my car. After arguing this matter and taking things into my own hands (through contact with the police, Citizens Advice and the third party the insurance company changed their tune and said they wouldn't finalise anything but it could be up to another 6 weeks before anything happens. It is now 2 months since my accident and I am still waiting to see any money for my car. Infact I have since forked out to buy a new car and pay the £25 admin fee to insure it as it was cheaper to pay the fee than cancel my policy. I couldn't even begin to describe the anger, tears and frustration this insurance company have caused me.