Go Girl Insurance Reviews

Name: Go Girl Insurance
Address: 150 South Street, Dorking, 150 South Street, Dorking, Surrey
Rating: 4.44

4.4 Rating 4,710 Reviews

88 %

of reviewers recommend Go Girl Insurance

Company Reviews

Metrics

Info

4.4

Based on 4,710 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Postal Service
Average Delivery Time	Next Day
Documents Delivered On-time	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.6 out of 5

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Anonymous

Anonymous // 01/01/2019

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“Have an existing Motor Car Policy with GG Phone Call Nos 1 left hanging with no answer or updates after 45 mins Phone call nos 2 approx 1 hour later no answer after 10 mins, i then hung up Am purchasing a new car in 48 hours and wanted to inform GG of the change or amendment to the policy and request a quote for the top up payment for the remaining 5 months left on the policy, or if quote too high to cancel the remainder of the insurance period. After 2 non answers described above, i sent email to customer services today (thursday) but need a reply prior to picking up car on saturday, "not confident" this will happen by the way i have been treated so far. What happens when you need to speak to a rep urgently after an accident, i shudder to think”

Helpful Report

Hi Marc, we're sorry to hear of the call hold times you experienced when attempting to amend your policy. If you still haven't received a reply with regards to your request, please email your Policy/Certificate Number to gogirlfeedback@sabre.co.uk so we can investigate further for you. Kind Regards.

“Go Girl Insurance although it did take an hour to get through to the team my change of cover was done quickly and efficiently”

Helpful Report

Hi, we're sorry to hear of the delays you experienced to update your policy. We're pleased to hear you successfully managed to do so, however. Kind Regards.

“Firstly the price was fantastic £150 cheaper than nearest price. Quick and easy web site. No hassle or long phone call. Would definitely recommend.”

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“Great price for an everyday basic insurance”

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“Quick, easy & painless! A fabulous portal that has everything you need, no lengthy phone calls ⭐️⭐️⭐️⭐️⭐️”

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“Easy to complete the formaliti”

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“Absolutely rubbish, never answer the phone gave up several times after being on hold for 30 minutes, I am now in the process of cancelling this policy. To treat customers with such contempt is unforgivable. Avoid this company at all costs,.”

Helpful Report

Hi Paul, we're sorry to hear you've been having issues getting through to us. Please forward your cancellation request on to gogirlfeedback@Sabre.co.uk if this hasn't yet been processed for you. Kind Regards.

“Affordable”

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“Exceptional customer services rendered”

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“Very easy and usually website.”

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“It was just in minutes that my new car was insured. Really appreciate the quick service and reasonable price for the first year!”

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“Quick quote, easy to use web site, competitive prices.”

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“Really easy website. Helped me on the phone when I had a query. I have taken out insurance again with GoGirl. Really pleased with prices.”

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“Amazing service and price. Much cheaper than my current policy.”

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“Cannot get through to customer service to ask a question about my policy. Just on hold forever. Emailed instead and got an automatic email back saying responses were delayed due to the bank holiday. It is 19th June today - there has not been a bank holiday for 3 weeks.”

Helpful Report

Hi, I'm sorry to hear you've been unable to get through to us. If you haven't been able to get an answer to your query yet, please email us at gogirlfeedback@sabre.co.uk so we can assist you further. Kind Regards.

“Pardon. Every company's business needs to be working like that. Thank you”

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“Such a smooth process to register as a customer”

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“I m very happy”

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“Good service and the pricising is quiet awesome.”

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“Impossible to contact customer services when you need to make amendments to your policy been on hold for over 6 hours over two days!! Yet if you need to make a change you’re meant to tell them immediately. Emailed customer services and you get an automated response saying someone will respond in 72 hours consequently when changing our vehicle we have had to take our temp insurance costing us double!”

Helpful Report

Hi, our apologies that you have been struggling to get through to us. If you still haven't been able to get through to make this amendment, please email your Policy/Certificate Number to gogirlfeedback@sabre.co.uk so we can assist you further. Kind Regards.

Go Girl Insurance is rated 4.4 based on 4,710 reviews