“Awful customer service. I have been trying to contact Go Girl fro 5 days this week. I made 7 phone calls, all unanswered after 45 mintutes hanging on and have sent 8 emails all with no reply.
Avoid at all costs. Truely shocking.”
Hi Paul, our apologies for the delays you've faced when trying to get through to us. If you haven't managed to answer your query yet, please email your request along with your Policy/Certificate Number to gogirlfeedback@sabre.co.uk. Kind Regards.
“It was good but the price is always changing time to time. If I check it in the morning the price is different and again in the evening is different. And if you have an app it will be so good for user interface.”
“Have an existing Motor Car Policy with GG
Phone Call Nos 1 left hanging with no answer or updates after 45 mins
Phone call nos 2 approx 1 hour later no answer after 10 mins, i then hung up
Am purchasing a new car in 48 hours and wanted to inform GG of the change or amendment to the policy and request a quote for the top up payment for the remaining 5 months left on the policy, or if quote too high to cancel the remainder of the insurance period.
After 2 non answers described above, i sent email to customer services today (thursday) but need a reply prior to picking up car on saturday, "not confident" this will happen by the way i have been treated so far.
What happens when you need to speak to a rep urgently after an accident, i shudder to think”
Hi Marc, we're sorry to hear of the call hold times you experienced when attempting to amend your policy. If you still haven't received a reply with regards to your request, please email your Policy/Certificate Number to gogirlfeedback@sabre.co.uk so we can investigate further for you. Kind Regards.
Hi, we're sorry to hear of the delays you experienced to update your policy. We're pleased to hear you successfully managed to do so, however. Kind Regards.
“Absolutely rubbish, never answer the phone gave up several times after being on hold for 30 minutes, I am now in the process of cancelling this policy. To treat customers with such contempt is unforgivable. Avoid this company at all costs,.”
Hi Paul, we're sorry to hear you've been having issues getting through to us. Please forward your cancellation request on to gogirlfeedback@Sabre.co.uk if this hasn't yet been processed for you. Kind Regards.
