Go Girl Insurance Reviews

Name: Go Girl Insurance
Address: 150 South Street, Dorking, 150 South Street, Dorking, Surrey
Rating: 4.44

4.4 Rating 4,721 Reviews

88 %

of reviewers recommend Go Girl Insurance

Company Reviews

Metrics

Info

4.4

Based on 4,721 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Postal Service
Average Delivery Time	Next Day
Documents Delivered On-time	Greater than 83%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.6 out of 5

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Anonymous

Anonymous // 01/01/2019

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“Absolute nightmare trying to contact them,placed on hold for 1hr plus gave up after 1.5hrs. No reply to emails I will definitely not be using Go girl again terrible customer service”

Helpful Report

Hi Dawn, our apologies for the hold times you've been experiencing along with lack of response to your emails. If you haven't been able to resolve this issue yet, please email us at gogirlfeedback@sabre.co.uk. Kind Regards.

“Absolute dreadful company. You have kept me waiting hours on your waiting chinese water system. Promissed me a call back today at 12 today, its now 14.50. All i want to do is set up a new policy. This is just NOT acceptable”

Helpful Report

Hi Richard, we're sorry to hear of the waiting times you've been experiencing and the call back you didn't receive. If this still remains unresolved for you, please email us at gogirlfeedback@sabre.co.uk so we can assist you further. Kind Regards.

“insures car”

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“My insurance is due to begin today - I have no policy number but my money has been taken, I can't get through on the phone, or e-mail - I can't log-in as I have no policy number - this really is an urgent matter - useless service - would like my money back and go elsewhere”

Helpful Report

Hi, we're sorry to hear of the issues you're having regarding access to your policy. Would you be able to email us at gogirlfeedback@sabre.co.uk so we can investigate further for you? Kind Regards.

“Appalling customer service, I have been calling them for over a week and have spent hours on the phone trying to get through to them following an email they have sent me. Now on day 6 of calling and over 7 hours on hold with still no reply and 2 of the lines it tells me to call dont work.”

Helpful Report

Hi Kelly, our apologies for the delays you've been facing trying to get through to us. Please email us at gogirlfeedback@sabre.co.uk so we can investigate further for you. Kind Regards.

“great insurance cover at an affordable price, really happy”

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“You cannot hold of anyone on any of the telephone numbers - been holding for over 2 hours I have been trying to renew my insurance policy but cannot get through to anyone to take the payment Now trying the claims line and still no answer so wont be renewing because they are clearly not available to help if you need them”

Helpful Report

Hi Kylie, we're sorry to hear you've been struggling to get through to us. If you haven't been able to resolve this yet, please email your request to gogirlfeedback@sabre.co.uk and we will chase this up for you. Kind Regards.

“Easy to update”

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“So quick and simple to get insured, and very reasonable priced. Would 100% recommend 🚗”

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“Easy to use website”

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“I am very happly”

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“Signing up to go girl was a really simple process and they were one of the most reasonable priced providers I could find.”

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“Appalling service. I am not convinced there is anyone manning their customer service department. I have been ringing every day since 26th June (nearly two weeks) 3 times a day. Been on hold for an average of 14 minutes before I have to give up. I am trying to upgrade my policy to include business insurance and give you more money!!! I have had one email response telling me that it is no problem, advising the charge but then saying call us to arrange, BUT YOU DO NOT ANSWER!!! Now I’m getting generic emails saying you will cancel my policy in 7 days if I don’t get in touch 😡🤬😡🤬 Please can someone please call me or just give me a full refund and I’ll go to a proper company! Absolute disgrace!!!!!! GoGirl and Sabre, give both these businesses a wide birth of prepare to be disappointed”

Helpful Report

Hi Keeley, we are sorry to see this review. If there is anything you would like us to look into further, please email your Policy/Certificate/Quote Number to gigirlfeedback@sabre.co.uk. Kind Regards.

“Tried to contact by phone, no response after 1 hour 30 minutes, Tried no go on line via portal but it seems to have technical issues so couldn't change policy to new car and had to get a daily insurance. I'm away next week so making it very difficult for getting insurance on new car”

Helpful Report

Hi, we are sorry to see this review. If there is anything you would like us to look into further, please email your Policy/Certificate/Quote Number to gigirlfeedback@sabre.co.uk. Kind Regards.

“Absolute waist of time. Within two months of being with them they canceled my insurance without notifying me took multiple payments in one go and then said they canceled because I haven’t paid. I have sent over 20 emails and been on hold on their customer service for over 3 hours on hold without speaking to anyone. When they do answer they told me to pay online with a link that doesn’t even work. Would never go for them ever again. Complete waist of time.”

Helpful Report

Hi, we're sorry to hear of these issues you've been having in relation to your policy and customer service. If there is anything you would like us to look into further, please email us at gogirlfeedback@sabre.co.uk. Kind Regards.

“Very very good very very nice”

Helpful Report

Hi Omed, we note that your comment is positive yet your review is only 1*. If there is anything you would like us to investigate, please email us at gogirlfeedback@sabre.co.uk. Kind Regards.

“Very bad service, they didn't take phone call and no replay mail”

Helpful Report

Hi Joby, we're sorry to hear of the delays in getting through by phone and lack of response to your emails. If your issue remains unresolved, please email us at gogirlfeedback@sabre.co.uk so we can investigate further for you. Kind Regards.

“Worst company ever -5*”

Helpful Report

Hi Cabir, we're sorry to see this review. If there is anything we can look into for you, please email us at gogirlfeedback@sabre.co.uk. Kind Regards.

“Over a period of a week I made 9 calls to Go girl and was on hold for a total of two hours and not once did anyone pick up my call. Shocking customer service. I am now waiting for a refund - nearly three weeks after I first contacted them. Numerous emails have been sent too with everyone saying to contact them on a phone number that never gets answered. They maybe good value for money but this counts for nothing if you want to contact them over any issues. Everyone needs to be aware of how shocking they are.”

Helpful Report

Hi, we're sorry to hear of the difficulties you've been facing trying to get through to customer services and delays in your refund. If you still haven't received this, please email us at gogirlfeedback@sabre.co.uk and I will investigate further for you. Kind Regards.

“Go Girl is by far the best value for money for our family. Staff are friendly and helpful.”

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Go Girl Insurance is rated 4.4 based on 4,721 reviews