“Absolutely rubbish, never answer the phone gave up several times after being on hold for 30 minutes, I am now in the process of cancelling this policy. To treat customers with such contempt is unforgivable. Avoid this company at all costs,.”
Hi Paul, we're sorry to hear you've been having issues getting through to us. Please forward your cancellation request on to gogirlfeedback@Sabre.co.uk if this hasn't yet been processed for you. Kind Regards.
“Cannot get through to customer service to ask a question about my policy. Just on hold forever.
Emailed instead and got an automatic email back saying responses were delayed due to the bank holiday. It is 19th June today - there has not been a bank holiday for 3 weeks.”
Hi, I'm sorry to hear you've been unable to get through to us. If you haven't been able to get an answer to your query yet, please email us at gogirlfeedback@sabre.co.uk so we can assist you further. Kind Regards.
“Impossible to contact customer services when you need to make amendments to your policy been on hold for over 6 hours over two days!! Yet if you need to make a change you’re meant to tell them immediately. Emailed customer services and you get an automated response saying someone will respond in 72 hours consequently when changing our vehicle we have had to take our temp insurance costing us double!”
Hi, our apologies that you have been struggling to get through to us. If you still haven't been able to get through to make this amendment, please email your Policy/Certificate Number to gogirlfeedback@sabre.co.uk so we can assist you further. Kind Regards.
“Customer care is terrible , have called several times to make some amendments on my policy but not able to get through
Phone kept ringing for hours and no response .”
Hi, we're sorry to hear you are unhappy with the customer service received and being unable to get through. If you still haven't been able to resolve this, please email your Policy/Certificate Number to gogirlfeedback@sabre.co.uk so we can investigate further. Kind Regards.
“Oh my goodness ..... It's impossible to get through. I just have a quick question and I have tried and tried and tried for hours ...... Absolutely terrible”
Hi, we're sorry to see this review. If you still haven't been able to get an answer to your query, please email us at gogirlfeedback@sabre.co.uk so we can assist you further. Kind Regards.
