Go Girl Insurance Reviews

Name: Go Girl Insurance
Address: 150 South Street, Dorking, 150 South Street, Dorking, Surrey
Rating: 4.44

4.4 Rating 4,721 Reviews

88 %

of reviewers recommend Go Girl Insurance

Company Reviews

Metrics

Info

4.4

Based on 4,721 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Postal Service
Average Delivery Time	Next Day
Documents Delivered On-time	Greater than 83%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.6 out of 5

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Anonymous

Anonymous // 01/01/2019

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“Good price compare to others.”

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“Very bad service no answer call 😡”

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Hi Nadeem, we're sorry to hear you've been unable to get through by phone. If still unresolved, please email your request to gogirlfeedback@sabre.co.uk. Kind Regards.

“Waiting on the phone for hours (over 5hrs), never gets answered, no updates on position. Useless. Dreadful music too, makes you think someone is answering every 2minutes or so. All we want to do is update daughters license status, she's passed her test and can't drive yet after 2 days of trying. Again useless.”

Helpful Report

Hi, I'm sorry to hear that you've been delayed in getting through to customer services. If you still haven't been able to make the amendment to your policy, please email your request to gogirlfeedback@sabre.co.uk so we can assist you further. Kind Regards.

“Exellent! Good job”

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“I was waiting 1 hour and 10 min for someone to answer the phone. But no one did. it was really bad”

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Hi, we're sorry to hear of the call delay you experienced and being unable to get through to an agent. If you still haven't been able to resolve your query, please email your Policy/Certificate Number to gogirlfeedback@sabre.co.uk so we can investigate further. Kind Regards.

“Easy to use website - good price for insurance including a provisional licence holder - very happy so far - would recommend”

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“Foi muito rápido e fácil fazer meu seguro com eles”

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“I paid 250 for insurance and it was transferred to me”

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“No body answers the phone on the customer services number. The live chat option on the mobile site does not have any kind of link to a live chat. There is no response to emails either. I have been trying to contact you since 27th and have not managed to get through.”

Helpful Report

Hi Cathy, we're sorry to see this review and the issues you've had getting on contact with customer services. If you still haven't managed to get through to someone, please email your Policy/Certificate Number to gogirlfeedback@sabre.co.uk so we can assist further. Kind Regards.

“Best deal I found.”

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“I have been on hold for 45 minutes only to have someone pick the phone up and say there is up to a 45 minute wait to have the call answered and put me straight back on hold. I am just trying to make a simple policy adjustment and there is no online chat facility available. This has given me time to read my existing policy and be aware if you do have to make a claim you have to pay £200 additional on you excess for the privilege. if anyone in customer service would like to pick up my call this would be great as I am nearly a further 30minutes down the line. And will submit another review every 15 minutes I am on hold”

Helpful Report

Hi Kiye, we're sorry to see this review. If you still haven't managed to resolve your issue, please email your Policy/Certificate Number to gogirlfeedback@sabre.co.uk so we can assist you further. Kind Regards.

“Really simple and intuitive website. Great price and everything easy to understand. Also very quick responses. Much better than the big players to insure my newly qualified daughter.”

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“The best price I could find after lots of searching, I had a great deal for myself and my daughter as a new driver”

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“Amazing and cheap”

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“Really well laid out website, made it easy to navigate. Reasonable terms which were easy to read. All important information easily visibal”

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“Quick and simply”

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“Answering the phone might be a helpful way to give good customer service. Been on hold for 4 x >1hour. Only time they’ve answered the phone is to tell me their systems were down and to call back later. No on hold message to give an idea on queue position or expected hold time. Infuriating!!”

Helpful Report

Hi Jenny, we're sorry to hear you've been having issues getting through to customer services and lack of clarity in relation to queue position. If you haven't been able to resolve your query yet, please email your request to gogirlfeedback@sabre.co.uk so we can assist you further. Kind Regards.