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Go Girl Insurance Reviews

4.4 Rating 4,314 Reviews

87 %

of reviewers recommend Go Girl Insurance

Company Reviews

4.4

Based on 4,314 reviews


Shipping & Delivery
Delivery Methods	Own Driver, Postal Service
Average Delivery Time	Next Day
Documents Delivered On-time	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.4 out of 5

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I have been trying to renew my insurance for 6 days morning noon and night I am calling whilst weighting this for 2 hours now keep getting cut off after about 15 mins "Thank you for calling us your call is important to us " Really is it Go Girl”

Hi Paul, Thank you for the review and apologies to hear you have experienced difficulties getting through. Please can we trouble you to email us with your policy number to gogirlfeedback@sabre.co.uk and we will investigate and arrange a call back to you. Thanks in advance.

“Have been phoning and sent email for two days no one will answer the phone . Question do they anyone in customer services. at all how can anyone contact them !,,,,,,,,,”

Hi Stuart, Sorry to see this review. Please send a policy number to gogirlfeedback@sabre.co.uk and we will arrange a call back to you. Many thanks.

“second time used Go Girl will not use again, communication very very poor, phone and expect to be put on hold for more than 45 mins or never answer the telephone when you call, Not Professional”

Hi Martin, We are sorry to see this review. If you are yet to speak with someone in customer services please can you email your policy number or vehicle registration to gogirlfeedback@sabre.co.uk and we will arrange a call back to you. Many thanks.

“Poor service, no response from them on telephone, kept on hold and no response to emails. Abysmal. Daughter unable to drive car after passing test and needs to get to work.”

Hi There, Sorry to see this review. Please can you send a policy number or vehicle registration to gogirlfeedback@sabre.co.uk and we will arrange a call back to you. Thanks in advance.

“Cheap price but surreptitiously demanding additional premium charges after their quotation and issuing car insurance policy, Continually failing to reply to email correspondence. Exceptionally long time to answer telephone calls. When I eventually manage to talk to some or get an email long after from Go Girl I do not get a satisfactory answer to my complaints and there is a gross lack of communication between respective Go Girl staff. I have had to deal with 12 different members of Go Girl staff and neither have been aware of my previous communications with Go Girl. So far I have 23 pages of email correspondence with Go Girl!!! VERITAS and Anonymous below are is spot on!! Take my advice and stay well clear of this organisation.”

Hi There, We are very sorry to see this review and would like to investigate this further. Please can we trouble you to send your policy number or car registration to gogirlfeedback@sabre.co.uk? Thanks in advance.

“PLEASE PLEASE PLEASE STEER CLEAR!!! AS MANY OTHERS HAVE SAID - I WANTED TO CANCEL MY COVER AND TRIED TO CONTACT GOGRL ON BOTH OF THEIR CONTACT NUMBERS AND THEIR EMAIL FOR WEEKS! YES WEEKS! LISTENING TO THE LINE RING ENDLESSLY. THIS COMPANY IS IMPOSSIBLE TO GET A HOLD OF I WONDERED WHY THEY WERE UNDERCUTTING THE COMPETITION SO MUCH AND NOW I KNOW WHY! BECAUSE THE DON'T HAVE A SHRED OF CUSTOMER SERVICE AND WILL CONTINUE TO EXTORT YOU WHILE YOU ATTEMPT TO CANCEL YOUR COVER WITH THEM.”

Hi Veritas, We are sorry to see your review and sorry that you have found it difficult to contact us. Please can you send us an email to gogirlfeedback@sabre.co.uk with your policy number and we will arrange for someone to contact you. Kind Regards

“This company may offer the cheapest insurance out there, but they are the absolute worst to deal with in every shape or form. Even the one star is too much when I consider the fact that they are ridiculously hard to reach, once you actually get through the advisers are obnoxious and rude, and they've probably only learned what a phone is half an hour prior. Which could be easily ignored, however that they are PUSHING ME INTO DEBT, over something extremely stupid and ridiculous, even though I have never missed a payment is not!! Not to mention that I've also kept the insurance with them for years now. It is quite frankly an absolute joke of a company, there has not been one understanding, patient person we could have talked to, they don't listen and any e-mail or correspondence you have is from different people. I would urge people not to fall into the same trap as we did, just because it's cheap. At this point its not only "you get what you pay for" but you pay to get exploited.”

Hi There, We are very sorry to see this review and would like to investigate your comments further. Please can we trouble you to email us with your policy number or vehicle registration to gogirlfeedback@sabre.co.uk? Thanks in advance.

“There is no answer on the designated customer line. I have tried three times this morning. I have a canned greeting and am told to hold on while the phone just rings and rings. A huge waste of time”

Hi Zelda, Sorry to hear you had difficulties getting through to customer services. If you send a policy number or vehicle registration to gogirlfeedback@sabre.co.uk we will arrange a call back to you. Many thanks.

“everything”

“Had a bad experience, when in a car crash and then trying to find out where they had taken my car too was a nightmare, tried phoning them so many times and they never answered would not recommend at all!!!!!”

Hi Sarah, Sorry to see this review and to hear you were involved in an accident. In order for us to investigate your comments please can we trouble you to send a claim reference or policy number to gogirlfeedback@sabre.co.uk? Thanks in advance.

“First of all I get a text which advised me that my insurance policy will be cancelled for withholding outstanding information. Phoned you up to get told ‘oh that must of been an accident’ no apology! I change my car which was fine and sorted out quickly but then I get my renewal sent to me based on my OLD vehicle!!! I email replying to you advising that this is wrong and that I do not wish to renew and would like my no claims bonus proof. I have just had to email for a 3rd time because I have not had a response!!! Appalling service I would not use again!! Can someone please send me my proof of no claims.”

Hi Amy, We are sorry to see this review and to hear you have had some problems. Please be advised we have received your email and twitter reply and this is currently being investigated. Many thanks.

“If I could give this a zero I would horrible all round. Rude customer service. Misleading advertising. They have not accepted my no claims bonus of 1 year because my previous insurer offered 10 months for 1 year. I'm ok with that but you should have given me requirements when I'd called twice and asked specifically about the requirements! To add to my misery you charge me £45 for cancellation even though I cancelled two days after the policy started. Honestly I'm disappointed.”

We are sorry to see this review and would like to look into your comments. Please can you send a policy number or vehicle registration to gogirlfeedback@sabre.co.uk? Thanks in advance.

“The worst insurance company I've ever used take your money and don't care after that very helpful staff when selling you a policy after that not very help at all would not r recommend or use again”

Sorry to see this review. Please can we trouble you to send a policy number or vehicle registration to gogirlfeedback@sabre.co.uk in order for us to investigate? Many thanks.

“My son had a bad experience in the process of getting insured with this outfit! One nasty call centre lady, (others nice and helpful), charging £45 for minor changes BEFORE he was even insured (a married name change for an Aunt and my middle name incorrect), asked for start date to be 20th and they started IMMEDIATELY that way they get several days extra payment!! I just hope to God he never has to make a claim! (Anon as I dont want them to flag his name).”

We are sorry to see this review and thank you for the feedback. In order for us to investigate this further we would require a policy number or vehicle registration emailed to gogirlfeedback@sabre.co.uk. Thanks in advance.

“Go girl is a great insurance company and the process is simple and straight forward intil you need them. For becoming unemployed they have demanded £1000 for change of occupation and you do not feel protected by the company what so ever once something goes wrong.”

Sorry to see this review, Please can you email us at gogirlfeedback@sabre.co.uk with your policy number or vehicle registration. Many thanks.

“I thought go girl was good two. For six months in fact. Until a week after I paid February’s payment was told everything was upto date with my account 8 days later the police was pulling me over for having no insurance. GOGIRL CANCELLED MY POLICY. They say I missed a payment back in september so they cancelled my policy.I have sent proof that I haven't missed one and still no reply gross misconduct! !!!!!”

Hi Susan, Sorry to see this review. Please can you send a policy number or vehicle registration to gogirlfeedback@sabre.co.uk and we will investigate? Many thanks.

“GOGIRL HAVE CANCELLED MY CONTRACT AFTER 6 MONTHS. SAYING I DIDN'T PAY A £140 PAYMENT BACK IN SEPTEMBER 6 MONTHS AGO.I EVEN SPOKEN TO THEM THIS MONTH CHECKED MY ACCOUNT AND PAID FEBRUARY’S PAYMENT AN NOTHING WAS SAID. 2 WEEKS LATER THIS HAS HAPPENED I HAVE EVEN SENT PROOF I PAID MY PAYMENTS AN STILL ITS NOT GETTING SORTED OUT . THEY ARE FRAUDS.!!!”

“NOT VERY GOOD AT ANSWERING THE PHONES”

Hi, We are sorry to see your review and apologise if you haven't managed to speak to us. If you could send us an email to gogirlfeedback@sabre.co.uk with your policy number, we will arrange a call back. Kind Regards

“Had a problem with my previous insurance company, as I was late getting my 2 years no claims bonus and they forced me to pay almost £260 otherwise they would cancel my insurance and even though I have now proved my 2 years no claims, they are withholding my funds from me and coming up with different questions of information that they want to ask me and it’s come to the point where I am going to take this further and complain!”

Hi Rhys, Sorry to see this review. Please send your policy number or vehicle registration to gogirlfeedback@sabre.co.uk and we will investigate this. Many thanks.

“I wouldn’t even give 1 star, a false claim was made against my daughter, this company has done NOTHING to support us, have ignored evidential photos and have paid out on the illegal claim! Disgusting and appalling, I will be taking this to the ombudsman!”

Hi Ann-Marie, In order for us to investigate this further please can you send a policy number or claim reference to gogirlfeedback@sabre.co.uk? Thanks in advance.

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Go Girl Insurance is rated 4.4 based on 4,314 reviews