Gazeboshop Reviews

Name: Gazeboshop
Address: Unit 3 IO Centre Jugglers Close Wildmere Road Industial Estate, Unit 3 IO Centre Jugglers Close Wildmere Road Industial Estate, Banbury
Rating: 4.56

4.6 Rating 490 Reviews

89 %

of reviewers recommend Gazeboshop

Company Reviews

Metrics

4.6

Based on 490 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 83%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5

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Gazeboshop 5 star review on 9th October 2023

Iain Campbell

NHS Trust Armed Forces Programme

Gazeboshop 5 star review on 13th September 2023

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Really good quality equipment, and I was helped by a very good sales consultant.”

Helpful Report

Posted 1 year ago

“Review from Rob Savage Sudbury Suffolk. I purchased my initial gazebo from this company a couple of years ago, the frame is fine, does the job. After a couple of years, fair wear and tear the roof needed replacing. Along with a new roof I purchased 3 other gazebos. The replacement roof I purchased has several blemishes in already and leaks in multiple places. I contacted the company and supplied images as requested, there are more than i actually sent. The company replied the roof it is getting caught in the frame! The holes and flaws don't tie in with this suggestion and if this was the case then surely this is one huge design flaw and is not fit for purpose. They also advised to take the whole canopy off every day. I would imagine taking this off everyday and putting it back on would cause more damage. Anyone is welcome to come and inspect my roof before making a purchase as I am telling the truth and can prove it. I await their reply. After all they have their name badge on the front of the gazebo, and I would glady advise peope of what has happened to my canopy roof after approximately 2 months. The gazebo is stored upright every evening and nothing touches the roof. The canopy is poor quality and leaks also on the seam on the front. Maybe I should wrap it up in the box to not void the worthless warranty? I have given them the opportunity to reconsider but being a returning customer to this company I would have expected better rather than a fob off based on their opinion. I am at Wishes Card Sahop Borehamgate Centre Sudbury Suffolk should anyone care to view before buying a gazebo. Buyer make up your own mind but I have the receipt of when this was bought. Rob 07546 711797”

Helpful Report

Posted 1 year ago

Hello, Thank you for your feedback. We take customer satisfaction very seriously at Gazeboshop and strive to provide our customers with the best possible products and level of service we can. I understand from my colleague that she has emailed you and explained that we need you to return the canopy to us for closer inspection and quality control checks - this will allow us to determine whether there is a manufacturers fault with the canopy. If we find that it is indeed manufacturers fault, we will replace/send you out a new canopy. Kind regards, Sam (Gazeboshop)

Posted 1 year ago

“Bought the extreme 50 hex at 3m x 6m...delivery great well packaged and complete. the problem arises when you try to erect it. Rather than being simple it takes a considerable amount of effort and ingenuity to accomplish. Why...? because almost every single joint is over tight so restricts the erection in fact some were so tight they had to be drilled out and new bolts found. This demonstrates poor quality control. bad on a £950 gazebo”

Helpful Report

Posted 1 year ago

Hello, Thank you for your feedback. We take customer satisfaction very seriously at Gazeboshop and strive to provide our customers with the best possible products and level of service we can. We were very sorry and disappointed to hear that the gazebo you received arrived damaged and our Sales team have been in touch to rectify this. I understand new bolts were sent out to you on the 14 November. As one of my colleagues has already mentioned, we have passed your feedback onto the manager who will be in touch with the courier company. Kind regards, Sam (Gazeboshop)

Posted 1 year ago

“Would highly recommend great service great product easy to put up and does what it should wish all on line shopping offered such great service and help would highly recommend thank you so much happy family in cumbria”

Helpful Report

Posted 1 year ago

“Excellent service - good telephone advice and support, and delivery almost two weeks before we expected it. Well done Gazeboshop, and Seb particularly.”

Helpful Report

Posted 1 year ago

“The gazebo exceeded our expectations on quality. Gazeboshop were great to communicate with so the product was manufactured exactly how we wanted it. Garden Shed UK. @cyclocrosss_racing”

Helpful Report

Posted 1 year ago

“The order was for printed items - feather banners and similar. The team were most helpful, and did their best to fit in around some rather awkward delivery times that I had. They also had to redraw the artwork. All in all, very helpful and pleasant to deal with, and when/if I (or CNF, the organisation I was buying on behalf of) need more items i will most certainly use them again.”

Helpful Report

Posted 1 year ago

“Great communication and they managed to get our order turned around super quickly so it arrived before an up-coming show! Really pleased with how the gazebo has turned out and very happy with the speediness of the service.”

Helpful Report

Posted 1 year ago

“First class customer support! Replaced my gazebo cover under warranty without any quibbles and arrived quickly. Thank you!”

Helpful Report

Posted 1 year ago

“We placed an on Thursday afternoon and the all items where delivered the next morning! Very quick and efficient service. Easy to deal with and conduct business. Would highly recommend!!”

Helpful Report

Posted 1 year ago

“Gazeboshop were absolutely fantastic from beginning to end. Their website was intuitive and simple which made the order easy. Our large order arrived the very next day with a class-act delivery driver who proved very helpful. Flawless. Will definitely use Gazeboshop again.”

Helpful Report

Posted 1 year ago

“Always helpful, with excellent products providing a really professional finish.”

Helpful Report

Posted 1 year ago

“Extremely impressed with our 3m x 2m Classic Steel 30 Series Gazebo. It's extremely sturdy and is fine in the wind since the canopy is sprung. I also have water weights for peace of mind. As you can see in the pictures we have made the gazebo a destination to relax and unwind where before it was an unloved part of the garden. Very easy to put up but does need a couple of people, will try keep it up as long as we can! Completely watertight, we leave our furniture out and our cat loves it. Love the colour, definitely recommend.”

Gazeboshop 5 star review on 4th August 2022

Helpful Report

Posted 1 year ago

“I spent £530 on a gazebo …. It seems fine it’s self but whilst the bag (with carry handles ) supplied is heavy duty it doesn’t cover fully . When loading in and out of a van it’s exposed metal feet risk scratching other items within the van ( like a motorbike ) I contacted this company to highlight the ( strange to me ) problem that I found this unusual as I’d spent far less on other gazebos that included a protective bag of which whole kit would house and likewise keep its self clean/ protected from other items or keep from damaging others …. After being palmed off a few times from them on email I’ve asked ( more than once ) to speak to a manager but now being ignored …. So seems they are not best to deal with”

Helpful Report

Posted 1 year ago

Hi, Thank you for your feedback. To clarify; Yes, all of our pop up gazebos are supplied with a storage bag when first purchased. The bag supplied is designed to protect the gazebo frame and canopy during storage and/or transportation. The bag is purposefully shorter than the overall height of the collapsed gazebo (as seen in photos on the product page) to aid with transportation as many of our customers choose to stand their gazebos upright/vertically during transit. The bag allows for the unit to be packed away without it being laid on the floor – particularly helpful in wet weather or when the gazebo unit has been erected on a muddy site. We do sell a robust, heavy duty wheeled gazebo bag – this is available to purchase if you eventually look to upgrade. Please don’t hesitate to get in touch should you have any further questions. Regards, Sam (Gazeboshop)

Posted 1 year ago

“From initial contact to receiving our gazebo the help and advice was courteous, friendly and professional. With so many models, sizes , colours etc., to choose from their product knowledge was invaluable. We are very happy with our 6 x 3 metre pop up. We erected it for the first time last week and looked as good as we expected. Old fashioned customer service, so good to report.”

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Posted 1 year ago

“Ordered noon Monday delivered 9am Tuesday out the box and erected in 2 mins quality is obvious could not be happier this will last us for years to come. Stunning service and a great product.”

Gazeboshop 5 star review on 12th July 2022

Helpful Report

Posted 1 year ago

“Kept me informed well about delivery of an order with a tight timescale.”

Gazeboshop 5 star review on 11th July 2022

Helpful Report

Posted 1 year ago

“BOUGHT TWO GAZEBO'S NOW BUT AFTER SENDING THREE EMAILS ASKING QUESTIONS ETC ABOUT THE PRODUCTS REALISE I WAS TALKING TO A MACHINE NOT A REAL PERSON CUSTOMER SERVICE SUCKS BUT HAS A GOOD SETUP AT TAKING YOUR MONEY VERY EASILY I JUST FELT LIKE ANOTHER CUSTOMER NEXT ETC”

Helpful Report

Posted 1 year ago

Hello, Thank you for your feedback. We take customer satisfaction very seriously here at Gazeboshop. We are very sorry and disappointed to hear that you were not satisfied with the service that you received from us on this occasion. We acknowledged receipt of your email enquiry and my colleague emailed you (on more than one occasion) with the URL link to the gazebo product you were looking to purchase and explained that you would need to place your order online. As an e-commerce website, we are unable to take stock gazebo orders over the phone. Once again we are very sorry to hear that you were not satisfied with the service you received from us. Kind regards, Sam (Gazeboshop)

Posted 1 year ago

“A really sturdy good quality gazebo, super fast delivery but unfortunately customer service is appalling.”

Helpful Report

Posted 1 year ago

Hello, Thank you for your feedback. We take customer satisfaction very seriously here at Gazeboshop. We are very sorry and disappointed to hear that you were not satisfied with the service that you received from us on this occasion. We’re sorry that we were unable to fulfil your gazebo order with regards to the preferred colour choice. We do our best to keep the website up to date with available stock and unfortunately, your order was processed before we had a chance to review the website. To clarify my colleague got in touch with you the day after you ordered, and you were offered another colour, to wait for your colour to come back into stock or a full refund. Once again, we’re sorry we were unable to fulfil your order. Kind regards, Sam (Gazeboshop)

Posted 1 year ago

“Fantastic service and superb product. Absolutely love my new Gazebo.”

Gazeboshop 5 star review on 30th May 2022

Helpful Report

Posted 1 year ago

Gazeboshop is rated 4.6 based on 490 reviews