Gazeboshop Reviews

Name: Gazeboshop
Address: Unit 3 IO Centre Jugglers Close Wildmere Road Industial Estate, Unit 3 IO Centre Jugglers Close Wildmere Road Industial Estate, Banbury
Rating: 4.62

4.6 Rating 801 Reviews

90 %

of reviewers recommend Gazeboshop

Company Reviews

Metrics

4.6

Based on 801 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5

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Gazeboshop 5 star review on 3rd July 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“Just bought a green midrange 3m x 3m gazebo for my new market stall and I was very pleased. The quality appears to be very good. There was a problem with the carrying case for the frame, so I emailed Gazeboshop and received a replacement within 2 days. Excellent quality and service.”

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Posted 4 years ago

“Buzzard Valley Vineyard I bought my gazebo from the gazebo shop about 6 years ago after they were recommended to me . The gazebo has been to lots of shows where I have sold our wine and stood up to all kinds of weather , including high wind ! Although due to me picking up the weights before taking the wall off last year it flipped over and bent 2 of the roof struts but within 3 days of me telling then the replacements arrived at a very reasonable price . Last month one of the walls disappeared so I rang Luigi and he looked to see if he could find a replacement hidden away somewhere but when he couldn't I had a pack off 4 off him with the new top corner removed style and they were brilliant Thank you so much for every thing Peter”

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Posted 4 years ago

“Just received our 2nd gazebo from gazeboshop. We have had our first for Over 2 years now and we just needed some extra space so we brought another 3x3m and joined them up with the gutter and joining system. The gazebos are great and so is the service. Would recommend.”

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Posted 4 years ago

“Purchased the LED lights for our market gazebo. Really lightweight, compact and easy to attach. Even come in their own little case for storage. The only downside is the cable is too short. It could do with being another metre longer.”

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Posted 4 years ago

“Taken delivery recently of my 2nd 4x8m 50 series, and a new roof for my first which we have given a serious battering in the last 3 years . I cannot recommend enough the quality of product and service!”

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Posted 4 years ago

“Brought a steel trader gazebo after being advised it would be suitable to be up all year round and it can't cope with any wind!Have visited the company explaining the issues I was having and was instructed on how to stop legs from popping.One month it has failed despite following instructions.The material is tearing in the wind.This is my first ever gazebo and I have 1000kg in weight to anchor it and it's not enough as it rocks.If you want a permanent structure don't buy a gazebo”

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Posted 4 years ago

“fantastic customer service and a great product for the price and did not flow away in the winds we have just had over the last 2 day recommend to all my friends but i would say it is best to buy the waits they sell as well.”

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Posted 4 years ago

“We run a security company and urgently needed two high quality, durable gazebos with side panels, weights and guy ropes for festival and outdoor events. Having searched online we found Gazeboshop had exactly what we needed and could deliver quickly. Ordering was easy - they had all the accessories in stock - and delivery was when they said it would be - the very next day! The quality is excellent - they were set up together as one big gazebo and withstood some serious wind and rain. They even played a part in Glasthomebury. Absolutely delighted!”

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Posted 4 years ago

“I am very happy with the Gazebo itself and give it 4 stars. However you need 2/3 men to put it up. However the service was extremely poor. After checking that the Gazebo would definitely be delivered within 24hrs if ordered before 1pm it didn't arrive until 3 days later!!!!! I specifically had used this company as I had a 60th birthday party that I had wanted it for. It did not arrive in time for it. The biggest disappointment was that the company didn't actually care. The manager was extremely rude. Also after erecting the Gazebo, the securing kit was missing. We had to go out to buy tent pegs. When I contacted the company they questioned that they were there. A set was sent! No refund was offered for the tent pegs that we had to buy. No further phone calls to apologise. Extremely poor management and customer service!!!!!!!!”

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Posted 5 years ago

“The team at Gazeboshop have been supportive right from the beginning, from understanding our requirements, working with us to give us options and a real quick delivery for over 400 units within a couple of days. The after sales has also been fantastic with quick responses and options to purchase more units ready for next day delivery. Thank you to all”

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Posted 5 years ago

“Ordered my HD Steel Gazebo on Monday morning it came the following Friday lunchtime in three boxes, frame, canopy, sides. Erected the next day so simple ,fantastic. Every thing about this Gazebo says QUALITY. For me this Gazebo which i will be using in my garden, was a very good buy,(maybe to good for home use!) but by paying just a bit more, I have a very good product which will last me years. Many thanks”

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Posted 5 years ago

“Fantastic products really strong impressive Gazebos, really helpful staff, delivered on time for the reopening of my pub restaurant. Cant praise this company enough five stars.”

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Posted 5 years ago

“Very poor customer service, mucked around from start. Ordered a next day delivery tent (in stock) at nearly £700, no delivery, no update email, no contact from company. Called the company to find out what was happening, hadn't shipped order as received after 1pm. (There was a general couldn't care less attitude from the lady.) Called days later, new girl, nice on manner on phone and she checked status. Told no stock till 24th. "The lady who does online orders was supposed to get in touch with me". No one made any contact with me. Now waiting on a refund. Seriously, a very poor service. Now ordered a next day delivery from another company.”

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Posted 5 years ago

“fab customer service. very helful and personal service. we ordered 2 gazebos for our surgery during the covid 19 pandemic. This enabled us to continue seeing patients safely whilst protecting our staff. The company provided us with a larger gazebo at no extra cost, as the one we ordered was out of stock- this was such a fantastic gesture on their part. A big thankyou from all the team at princess street surgery for supporting us during the pandemic. your gazebos have been fantastic, Thankyou on behalf of the surgery Dr.Gail Thomas”

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Posted 5 years ago

“Fast service and very helpful. I have many comments on my gazebo on how gud it looks. I’m really impressed with it.”

Gazeboshop 5 star review on 9th July 2020

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Posted 5 years ago

“The wind broke my 3mx3m marquee so I wrote an email to Gazeboshop asking for a part,took pictures of the damage and they immediately responded. Within 2 days I had the parts needed and rebuilt my marquee.....perfect customer service, which is rare these days!”

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Posted 5 years ago

“Thank you Ashleigh in helping us to make our purchase. The website is excellent and the personal service a bonus.”

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Posted 5 years ago

“Thank you gazeboshop. You have a very helpful website and back up staff. Ashleigh helped me to make my decision and my purchase should arrive Wednesday. Regards, Ian L”

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Posted 5 years ago

“Very nice people to deal with. Easy to put up. Has stood out in a recent thunder storm.”

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Posted 5 years ago

“I ordered the heavy duty 3mx3m gazebo on 29th May, have just taken delivery, this gazebo is supposed th be heat sealed, however I have noticed at least 3 small holes on the canopy. I spent almost £240 and expect a lot more. I have been calling and no reply The stitching is quite untidy and this is where the leak is I've had cheaper gazebos that lasted more than a few days.”

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Posted 5 years ago

Hello, we are very sorry to hear that you were not totally satisfied with the gazebo canopy you received from us. In order to investigate the fault with your canopy further could you please email us on sales@gazeboshop.co.uk with your name and order details etc (including pictures of the canopy) and we can look into this for you. We take customer satisfaction very seriously here at Gazeboshop and we apologise that you have been unable to get through to a member of our team.

Posted 5 years ago

Gazeboshop is rated 4.6 based on 801 reviews