Garden Street Reviews

Name: Garden Street
Rating: 4.23

4.2 Rating 7,785 Reviews

81 %

of reviewers recommend Garden Street

4.2

Based on 7,785 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	95%
Accurate And Undamaged Orders	Greater than 90%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour

Visit Website

Phone:

03335771926

Email:

sales@gardenstreet.co.uk

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Garden Street 5 star review on 17th February 2026

417

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very good prompt service. Product was exactly what we ordered and delivered as promised.”

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Posted 7 years ago

“Good company to deal with and handled my phone query re delivery swiftly and products arrived the following day. Will use again.”

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Posted 7 years ago

“Great price on Protek paint. When one can became damaged and leaked in transit, Garden Street arranged a replacement and sent it free of charge. Very happy with whole process. Would recommend and will use in future.”

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Posted 7 years ago

“Easy to order, delivered within stated timescale”

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Posted 7 years ago

“Had to ring up to check on delivery as I had heard nothing. Staff were then v helpful with supplier and carrier contacted and the goods arrived next day.The parasol was Ok, but some of the sewing was poor and my wife had to redo it,rather than send it back.”

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Posted 7 years ago

“Excellent and prompt service!”

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Posted 7 years ago

“Excellent super fast service.”

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Posted 8 years ago

“I bought a Vitavia Hera 4500 Hexagonal Greenhouse. The order process was very easy to follow and confirmation was quick. The delivery was direct from Vitavia, which was excellent. Vitavia customer services very quickly deal with a query and Garden Street supported me throughout. In short, Garden Street was an excellent retailer to buy my new greenhouse from. Highly recommended from my experience.”

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Posted 8 years ago

“The staff at the Crewe store were very pleasant and helpful. I put a 10% deposit down before I could even give a delivery date due to moving house. I returned to pay the balance and request delivery and got a Saturday morning delivery with only a few days notice at no extra cost. Top that off with a discount for going into the store and the Milan dining set was £300 cheaper than the same item at John Lewis”

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Posted 8 years ago

“We didn’t end up purchasing th item - had to cancel because we got our dimensions wrong. Lightning fast response, zero hassle. Thank you for being one of the easiest online retailers to deal with!”

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Posted 8 years ago

“The window awning which I bought as being 2m wide was somewhat less than that dimension although setting out dimensions in the instructions were for a 2m awning. If I had drilled the holes for the fixings as shown in the instructions they would be too wide apart to support the awning. As I need an awning which is actually 2m wide I had to return the item supplied”

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Posted 8 years ago

“The product was great and as described and at a reasonable price.. However delivery was not so good. The first date and time I was given was not convenient so I contacted the manufacturer to say I would be home later that day or offered alternatives as requested. I then received several conflicting emails ranging from we will deliver to a safe place we can't deliver on the alternatives. We can't deliver without a signature. In the end I rushed back just in time to receive another email saying they would deliver on one of alternatives. On the next delivery date l received another email cancelling delivery. Three days later I received a new date this time it was delivered. On top of this the pagoda was advertised as being treated and guaranteed for 15 years. The information received with the goods said it was recommended to be treated every 12 months”

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Posted 8 years ago

“Best price for purchase anywhere on the World Wide Web”

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Posted 8 years ago

“Took 10 days to arrive. Left in my neighbours' back garden, despite my being in. Discovered by my neighbours when they returned from work. (Luckily their dog did not escape when the delivery was left.) Our understanding was someone needed to be in to take delivery. Clearly this was not the case. All the pieces appear to be there, including an additional piece of grooved timber (as far as I can tell this has not come adrift from one of the other assemblies). No instructions, so I was forced to download them from the website in order to check the parts are all there. Made the supplier aware, and they apologies. Really not impressed.”

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Posted 8 years ago

“Item was supposed to be delivered between 12.00 and 18.00. It was delivered before 11.00, (when we were out) left without any packaging on the drive, item is damaged, perhaps this was the reason it was delivered without checking and without being signed for? Not happy customer.”

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Posted 8 years ago

“Well packed and arrived on time. Have not erected it yet but it looks well made”

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Posted 8 years ago

“Good communication regarding delivery”

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Posted 8 years ago

“Telephone contact to arrange delivery poor. E mailed with contact details; called back within minutes. No pre booked time slots for delivery available. Order tracking not updated. Goods scheduled to arrive as two seperate packages; only one delivered on the day. No advice received that a phased delivery was planned. Had to e mail to get delivery date for part two. Not a very good customer service experience”

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Posted 8 years ago

“I bought a shed from them, it arrived on time with a text an hour before to give me an exact time!! delivered carefully and instructions clear, we erected it in a morning! i had to email the company about delivery, they were so pleasant and helpful. really good customer care...and beautiful shed, no rough edges, with proper glass window..lovely detail. highly recommend this company!!”

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Posted 8 years ago

“Telephone support was excellent. Courteous and efficient.”

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Posted 8 years ago

Garden Street is rated 4.2 based on 7,785 reviews