Garden Street Reviews

Name: Garden Street
Rating: 4.23

4.2 Rating 7,881 Reviews

81 %

of reviewers recommend Garden Street

4.2

Based on 7,881 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	Greater than 93%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour

Visit Website

Phone:

03335771926

Email:

sales@gardenstreet.co.uk

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Garden Street 5 star review on 22nd August 2026

419

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Helpful and reliable”

Helpful Report

Posted 8 years ago

“Ordered Lifetime Plastic Storage Box Small on 19 April 2018, delivery time stated at 7-15 working days. Apart from the order confirmation and request for reviews on 26th Apr, 27th Apr and 9th May I was not contacted. On the 10th May I considered the 7-15 working day wait had been reached, so I rang customer services and queried the latest development. I was advised by Email , that the carriers had attempted to contact me on 0208563180, this was indeed a wrong number as it should have been 02088563180. I'm at a loss to understand why the lack of contact was not followed up. The incorrect phone number would have generated the information that it had not been recognised as there was not enough digits. Anyway I corrected the error and added my mobile number, via email and waited to be contacted. Having heard nothing by the 15th May, I rang customer services again and was informed by Email "We have been advised that due to the deliveries being booked for this week and next week you shall be contacted Monday/Tuesday of next week to schedule your delivery." Still having no heard from the courier by Tuesday 22nd May, I emailed customer services. On Wednesday 23rd May I was contacted by the courier and advised the delivery would take place on Thursday 31st May. On Thursday 24th May, customer services responded to my email of 22nd May. On the Evening of Wednesday 30th May the delivery took place, not on Thursday 31st May as I was informed, it was pure luck I was in! My first purchase from you was straightforward and went according to expected timeline. It seems if there are any problems it’s a very different story, and the lack of any proactive contact from you leaves a lot to be desired.”

Helpful Report

Posted 8 years ago

“The product arrived 2 weeks later than stated, absolutely soaking wet and unusable until it hopefully dries out. It was as if it had been submerged in water (Is this still guaranteed not to rot?). The item was delivered (by Tuffnells ) two streets away from the delivery address and just dumped on the drive without any notification to myself or the incorrect household. My wife and the lady from the wrong address had to struggle to move the item to our house. Very disappointed with the delivery and condition it was received in.”

Helpful Report

Posted 8 years ago

“Everything worked well. They promptly answered a query on the phone. The delivery was swift and on time.”

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Posted 8 years ago

“arrived nice and early instructions very self explanatory and straight forward to assemble took just a few hours will be paint it tomorrow very good quality would highly recommend”

Helpful Report

Posted 8 years ago

“Delivery driver very good lifted heavy item to front door,and the pergola was simple to erect.Recommend Garden street for good service . Thanks”

Garden Street 5 star review on 31st May 2018

Helpful Report

Posted 8 years ago

“Good information on product, easy ordering, very fast & efficient delivery and good price. Thank you Garden Street.”

Helpful Report

Posted 8 years ago

“Good quick service , very reliable”

Helpful Report

Posted 8 years ago

“Fantastic service my canvas is beautiful. The canvas came so quickly one of the best companies I have used. Thank you.”

Helpful Report

Posted 8 years ago

“I rang up only three or four days ago to ask for some Chelsea favourites. Sadly out of stock but the very helpful and friendly assistant advised me to go on line and register my interest as they will be available shortly. They were and I duly put in an order. So efficient but lovely with it. Thank you.”

Helpful Report

Posted 8 years ago

“Dealt quickly and efficiently with a delivery issue. ( delivery company still using withheld number therefore not being received when filtered by BT Protect)”

Helpful Report

Posted 8 years ago

“Great item and fast delivery will definitely visit again”

Helpful Report

Posted 8 years ago

“Very helpful staff to help if a problem arise in finding plants”

Helpful Report

Posted 8 years ago

“May I offer this advice to buyers. 1. Give your mobile phone number in your order. 2. Don't expect any communication after your order acceptance e-mail from the couriers. 3. The order will arrive when the couriers decide not under the control of Garden Street. 4. Expect the delivery to be at the upper time don't believe it when it states 3-7 days go for 6-8 days. This said my experience with the staff via e-mail was good and they did try to assist, the order was well wrapped and protected from damage and I am pleased with my purchase.”

Helpful Report

Posted 8 years ago

“Easy to order. Good delivery arrangements (although could have been a little quicker). Very helpful when I needed to resovle some small issues - insuffucient screws/fixings supplied etc. Overall, quality of panels/timber elements good. 'Angle irons' for fixing panels were of disappointing quality - soft-metal and holes drilled in inconsistent fashion (so cannot use same/single one as template for pre-drilling pilot holes. Would not be a problem if all holes were pre-drilled by supplier (preferable!)”

Helpful Report

Posted 8 years ago

“The cover I bought was as expected good quality and arrived in good time. Only gripe would be it was so securely wrapped I nearly cut the cover trying to extract it from the packaging.”

Helpful Report

Posted 8 years ago

“Great product, well packaged and arrived promptly.”

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Posted 8 years ago

“Garden Street offer products at Good Value, the website is clear and easy to navigate. Delivery is swift & smooth with very helpful staff. Highly Recommended”

Helpful Report

Posted 8 years ago

“Best price, free delivery and product exactly as expected. Couldn't wish for much better. Would definitely use again.”

Helpful Report

Posted 8 years ago

“Good service and helpful staff.”

Helpful Report

Posted 8 years ago

Garden Street is rated 4.2 based on 7,881 reviews