Garden Street Reviews

Name: Garden Street
Rating: 4.23

4.2 Rating 7,790 Reviews

81 %

of reviewers recommend Garden Street

4.2

Based on 7,790 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	95%
Accurate And Undamaged Orders	Greater than 90%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour

Visit Website

Phone:

03335771926

Email:

sales@gardenstreet.co.uk

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Garden Street 5 star review on 17th February 2026

417

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The item I bought is fine, although some minor manufacturing errors. Main concern was that website gave a 5-10 day delivery slot, but when I emailed I was told it was 14 - 28 day delivery.”

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Posted 5 years ago

“Product came on time and was exactly as described. Great service. Subscribed to emails and now get notifications of other products too.”

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Posted 5 years ago

“Brilliant service”

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Posted 5 years ago

“Product delivered ahead of date expected. Was as described on website. Helpful delivery guy. Would recommend.”

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Posted 5 years ago

“Great service and great quality product”

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Posted 5 years ago

“Garden Arbour great. Delivered as stated and easy enough to put together.”

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Posted 5 years ago

“Hi, can't write a review, not got the goods yet,regards Rob Tate”

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Posted 5 years ago

“Customer service responses are polite so i've given 2 stars in line with the rating that Garden Street ask us to use. However I would prefer to give 1 star. The rest of the service is very poor. Items were in stock at point of ordering with max 28 day delivery time. Ordered early May. Repeated communications and questions, order moved to "dispatched" status but have been told today that the items are not in stock or available due to a stock 'misallocation' and that the delivery timeframe is indefinite. Refund offered which i have taken up. Fundamentally not a good enough service and over a month wasted on our garden project.”

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Posted 5 years ago

“Item arrived damaged had to call 6 times before any thing got done, told we will sort it out and call or email you, they never do, eventually got money back, very poor customer service.”

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Posted 5 years ago

“Good service, good product, will buy again from them. :)”

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Posted 5 years ago

“Shed ordered 15th May with 10-20 working day delivery scheduled. Just found out (i have had to chase twice as they don't respond) that it will be delivered week commencing 19th July - TWO MONTHS LATER?!?! They have offered to refund the purchase but i installed the shed base to fit already. I wouldn't use this company, misleading delivery times on website, dreadful response time on customer orders and they have made no effort to expedite delivery even though they are around 8 weeks late. Only question, why cant i rate zero stars??”

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Posted 5 years ago

“Excellent service, great product, delivered promptly”

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Posted 5 years ago

“First time I have ordered from this company, very dissapointed! Still awaiting item which was ordered early May, not going to be delivered until end of June.”

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Posted 5 years ago

“We had a slight damage to one of our wooden garden chairs, and when phoning the member of staff to whom I spoke was very helpful, and in no time at all we received a replacement part.”

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Posted 5 years ago

“Fantastic, friendly, helpful. Would definitely purchase from again”

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Posted 5 years ago

“Not great asking for reviews not even recieved item..”

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Posted 5 years ago

“Well made.”

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Posted 5 years ago

“From reading the reviews, It seems as if delayed delivery is an issue with this company. Order for a shed placed on 16 April 2021. At that stage, I was notified that the product would be 'released' on 29th April 2021, and I could expect 3-5 Working Days Delivery. I had building work scheduled based on this promise. Today is 8 June 2021 and the shed still has not arrived! I have been told it is because of shipping delays on the supplier's side. I had one call from their supplier at the end of April saying the delivery would be delayed. Then nothing. I have emailed Garden Street several times for updates. They write nice emails and make it sound like it is not their fault, and they keep offering a refund if I want it. But I got a good deal so I don't want a refund - they know that. I want the item that I purchased, which is now six weeks overdue and with enormous inconvenience. Why should I have to keep chasing them? I don't even have their supplier's contact details. I asked Garden Street for a discount voucher for the inconvenience and have been told to contact them when I see something else I want to buy. Frankly, they should give me a discount on this item that I purchased in good faith.”

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Posted 5 years ago

“We purchased a fire pit and it arrived on time in excellent condition, would use this company again, first class service.”

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Posted 5 years ago

“Excellent value for money, good quality already reccomended to a friend”

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Posted 5 years ago

Garden Street is rated 4.2 based on 7,790 reviews