Garden Street Reviews

Name: Garden Street
Rating: 4.23

4.2 Rating 7,885 Reviews

81 %

of reviewers recommend Garden Street

4.2

Based on 7,885 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	Greater than 93%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour

Visit Website

Phone:

03335771926

Email:

sales@gardenstreet.co.uk

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Garden Street 5 star review on 22nd August 2026

419

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Ordered a BBQ through Garden Street. Was excellent value for money compared to everywhere else. Only criticism would be that the dispatch to delivery wasn’t very clear. No email updates or tracking info that you would normally expect. Had a sight issue with the delivery. Was delivered through TNT, who somehow had the wrong address for me (even tho it was correct when I placed the order). Nothing that a phone call and email couldn’t sort out however.”

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Posted 8 years ago

“Order arrived when expected. Driver very friendly and helpful. Bin store assembled. Good and solid.”

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Posted 8 years ago

“Resolved problem which was not of their making, very quickly and efficiently. Very good customer service on phone and email.”

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Posted 8 years ago

“There were delivery problems.”

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Posted 8 years ago

“Price & quick delivery”

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Posted 8 years ago

“Easy to order, prompt delivery, well packaged.”

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Posted 8 years ago

“quality product”

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Posted 8 years ago

“Product arrived as expected following day after order. Great service”

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Posted 8 years ago

“I was asked to review my item which confused me as I still haven't recieved it yet, so all I can do is review my experience with Garden Street. My order was placed on Mon 23rd April and I was told it would be with me in 7-14 working days. Today is the 12th working day and I have just phoned up to see when my item is likely to be dispatched so I can juggle things around at work to ensure I'm at home on the delivery date. I have now been told that I will be getting a call from the delivery company 'at some point' next week and my item will be delivered 'at some point' the following week. That will mean it would be a minimum of 19 working days awaiting delivery and potentially a maximum of 23 working days (for something that was meant to be 7-14 working days) This could potentially be a full calendar month waiting for delivery which I think is totally unacceptable. I'm in the process of looking elsewhere online for my item and if I can get it delivered to me any sooner, I will be cancelling my order for a full refund. This is my first time buying anything from Garden Street and will no doubt be my last. I understand that things can happen from time to time that can delay things, but it would be nice if Garden Street could've kept me up to date when they realised that there was going to be a delay rather than myself having to phone them chasing it up. If I had been told it would take almost a month to arrive, I would've cancelled and bought it from somewhere else. Also having read some of the other reviews about some of the nightmares that people have had regarding having a delivery date and then their item not arriving that day having waited in all day, I'm not convinced it will come when they say it will! (I wish I'd read these reviews before ordering) I'm regretting looking for the cheapest price for my item as I'm now getting a cheap service, I should've paid a little extra to a company that I'd heard of before and probably would've had my garden shed built now, and have all the contents of my previous shed inside my new one, rather than it all inside my dining room like it has been for the past 18 days and god knows for how many more days. The only positive thing I can say is that the member of staff on the phone was polite but this is not a good enough reason as to why you should shop with Garden Street. I just can't understand how it can take roughly a month to put a flat pack garden shed on a lorry and deliver it to someone's house, it's beyond me it really is. Never again.”

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Posted 8 years ago

“Goods arrived on time and well packed. Easy to assemble and very sturdy. This is a heavy planter and after filling with soil will too heavy to reposition. We lined inside and painted outside and it looks great. Would recommend this supplier.”

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Posted 8 years ago

“Friendly, informative staff, fast delivery and great products.”

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Posted 8 years ago

“Delivery is to the curbside not to your property. They also leave the palette for you to dispose of!”

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Posted 8 years ago

“Goods delivered on time and intact. So far so good.”

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Posted 8 years ago

“Lovely Summerhouse, looks very smart and stylish when painted, just as in the picture. Some minor adjustments made to the bi-fold doors to fit properly, but apart from that was relatively straight forward. One piece of weather strip wood was missing when arrived, however Rowlinson responded promptly and missing piece arrived in a couple of days. Overall very pleased with the quality and finished look.”

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Posted 8 years ago

“Excellent experience with this company. Prompt, professional service.”

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Posted 8 years ago

“Delivery was ok but would be better if am or pm delivery was specified. The harbour itself is quite sturdy but it could be improved by pre drilling holes. I found it quite difficult to put together and definitely need two people. Some of the wood was split but used wood glue. Overall good quality.”

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Posted 8 years ago

“Artic all arrived within days allocated.As of yet we are still putting it together..On quick appraisal the woode is not as good or as smooth as expected,but waiting till it is completed. Thanks.”

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Posted 8 years ago

“Product easily ordered ,we were giveñ a delivery date quickly and product duly arrived on that date,excellent service.”

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Posted 8 years ago

“The purchasing and delivery etc were very good. When i went to assemble the bin store, the instructions were not very clear, not all the items in the kit were listed. The store doors were too big and I had to plane at least 5mm off to get them to fit. The R/H lid did not fit because the side panel was too short so where the lid should rest there was a 10mm gap which I had to pack out. All in all considering the price I had to pay i'm not very happy with the product that was delivered.”

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Posted 8 years ago

“The Fire-pit arrived damaged. On emailing Garden Street their response was very quick. There customer service is excellent and the outcome was very satisfactory. Definitely would deal with them again.”

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Posted 8 years ago

Garden Street is rated 4.2 based on 7,885 reviews