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Garden Street Reviews

4.2 Rating 7,063 Reviews

81 %

of reviewers recommend Garden Street

Company Reviews

Product Reviews

4.2

Based on 7,063 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 67%
Accurate And Undamaged Orders	Greater than 86%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.9 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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03335771926

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sales@gardenstreet.co.uk

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Garden Street 5 star review on 31st January 2024

Garden Street 5 star review on 26th August 2023

Garden Street 5 star review on 17th July 2023

Garden Street 5 star review on 3rd July 2023

Garden Street 5 star review on 30th June 2023

Garden Street 5 star review on 12th June 2023

Garden Street 5 star review on 12th June 2023

378

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Unfortunately I was very disappointed I had to return item because it was too heavy for where I wanted to put it and did not have an alternative place. The response to my email about returns was quick but I was surprised that although in the terms and conditions on the website it says Garden Street would arrange this I was told that they would not for this item. I think this needs to be made clearer. It cost me £16.62 to return the item which I have subsequently found at another retailer for £9 less with free returns.”

Posted 2 years ago

“Told me items in stock then Days later when I wasn’t notified to say it was dispatched I called up to be told they never had it in stock and I needed to wait two months very poor”

Posted 2 years ago

“Having waited for nearly 28 days I rang to ask if my swing bench would be delivered in the near future as per expect delivery . The person I spoke to was very good and as promised emailed to say it was ready for dispatch and that the delivery company would contact me to arrange this . This did not happen and it was delivered yesterday 20th may without warning and left on my drive . I was not at home. This is a bit disappointing and luckily I have someone who helped unpack and move to where it was needed Can you please get the delivery people to contact people and take away the large pallet it came on Product does look ok and un damaged”

Posted 2 years ago

“When you deliver at the end of the week I will review”

Posted 2 years ago

“I ordered a garden table, shown as in stock but wasn't...offered a refund but we waited for restock. We are very pleased with the table, good quality, and once in stock delivered on a day which suited us.”

Posted 2 years ago

“We ordered some garden furniture and knew it was not ready for delivery at the time which was fine but we did have to email to find out lead times rather than someone contact us first.”

Posted 2 years ago

“Product as expected and slightly cheaper than most suppliers, but delivery was dreadfully slow even allowing for COVID-19 it took over two weeks for tin of paint. Cant say delivery was not on time as not time was quoted but did seem a bit excessive.”

Posted 2 years ago

“Sorry, I've not received my goods yet😥”

Posted 2 years ago

“We were not informed of delivery date it turned up out if the blue. Good job my husband was here to help driver. For what we paid quality of wood was poor. Warped and damp. The main bits did not havevore drilled holes leaving my husband to negotiate how to drill a whole at an angle. Instructions were so small . Paid far touch for this item that wasn't even pre treated”

Posted 2 years ago

“Great value awning, good quality and exactly what we wanted / needed Paid for 1 day delivery but came after 3 days, though additional cost was refunded on request”

Posted 2 years ago

“I have given a 3 as the main issue, from what I can tell, was the delivery company. I received a text to say they had arrived - the had not Both my husband and I tried to call Garden Street, no answer all afternoon and no ansfone. I sent an email and they were delivered at 9pm the following evening with the plastic packaging ripped and two bit broken. I sent photos of these and after two or three days my email was returned - by this time I could not be bothered to deal with the company by email so left it”

Posted 2 years ago

“I cannot write any review until I know that you gave received back tge goods. Please advise when you can refund my card. Regards S. Pawlyn”

Posted 2 years ago

“OK but room for improvement”

Posted 2 years ago

“Arbour good quality for cost but the seat needed another baton to strengthen the middle section. Seats two but dips even under one person at 7 to 8 stone in weight. Obviously wouldn't take the weight of one heavy person and would likely collapse under two! Allow two hours to erect and make sure you read the instructions supplied thoroughly.”

Posted 2 years ago

“Product ok but poorly designed with some faulty pieces. Delivery fine.”

Posted 2 years ago

“I haven't received the item yet so ask me again at a later date.”

Posted 2 years ago

“Good but not much info regarding deliveries”

Posted 3 years ago

“I’ll let you know when we receive the item 😳”

Posted 3 years ago

“Have not received our order yet, will review when it arrives”

Posted 3 years ago

“The shed had too many nails that had missed joists / battens therefor doing nothing. Poor quality control so 3*”

Posted 3 years ago

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Garden Street is rated 4.2 based on 7,063 reviews