GardenFurnitureCovers.com Reviews

Name: GardenFurnitureCovers.com
Address: Langley Barn, 390 Birmingham Rd, Stratford-upon-Avon, Stratford upon Avon, Warwickshire
Rating: 4.61

4.6 Rating 7,190 Reviews

91 %

of reviewers recommend GardenFurnitureCovers.com

4.6

Based on 7,190 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 91%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5

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Location:

Langley Barn, 390 Birmingham Rd, Stratford-upon-Avon
Stratford upon Avon, Warwickshire
CV37 0RE

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GardenFurnitureCovers.com 5 star review on 27th March 2025

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I did not order swing seat garden furniture. I ordered a flat 3 burner barbeque cover. No return label with my order. Very loathed to pay the cost of returning this package. What do I do now.”

Helpful Report

Posted 5 years ago

Hi Jennifer, Thank you for your review. We would appreciate if you would contact our Customer Service Department at help@sixty.co.uk.

Posted 5 years ago

“Order No. GFC-00032671. Experience awful. I ordered a 4/6 seater table cover and a round parasol cover. You have sent a 4/6 seater table cover (correct) and a small casual dining set cover (incorrect). Please send the item I ordered and ask your delivery driver to collect item sent in error. Thanks you. R J Sparks”

Helpful Report

Posted 5 years ago

Hi Raymond, Thank you for your review. I am sorry to hear you have had issues with your order. We have looked into your order and can see we are currently dealing with this accordingly.

Posted 5 years ago

“Placed and paid for at the end of October. Had to contact company two weeks later to ask where my order was. Told me new stock would be arriving before the end of the year, I was prepared to wait for my order. 3 weeks later I received an email to tell me stock won't arrive until end of January. Very poor and immediately requested a refund. Would never recommend this shop to anyone. Very disappointed.”

Helpful Report

Posted 5 years ago

“Not received item yet I haven’t been able to contact anyone as no number appears on your website & concerned as you have already taken money for item”

Helpful Report

Posted 5 years ago

Hi Brian, Thank you for your review. We would appreciate if you would contact our customer service team at help@sixty.co.uk, so we can look into this for you.

Posted 5 years ago

“ordered online on 27th October for delivery on 28th. A week later, items still not received. enquiry raised on 4th November which then promised delivery on 5th Novembner. As of writing (on 5th November) delivery still not received and no communication from company. They have had cleared funds since 27th October and no goods have been received. A further update has been requested but likely I will just be requiring a refund in order to take my business elsewhere”

Helpful Report

Posted 5 years ago

Hi Gary, Thank you for your review. I’m sorry to hear of the issues you've had with your order. We have looked into your order and can see that the delivery of your order was made this morning. You may reach us anytime at help@sixty.co.uk.

Posted 5 years ago

“Ordered 3 weeks ago no acknowledgement - My a/c debited no arrival”

Helpful Report

Posted 5 years ago

Hi David, Thank you for your review. We would appreciate if you would contact our customer service team at help@sixty.co.uk, so we can look into this further.

Posted 5 years ago

“Terrible experience, money was taken and no garden cover arrived. Chased up 10 days later and told it was out of stock. Poor communication, would not recommend. Waiting on my money back.”

Helpful Report

Posted 5 years ago

Hi, Thank you for your honest review. I do apologise that you have had issues with your order. We have looked into your order and can see a refund has been processed for you and will be with you shortly.

Posted 5 years ago

“incorrect product sent. Although packaging appears correct the wrong product has been enclosed can you provide information on how I can return as there was no paperwork enclosed with package”

Helpful Report

Posted 5 years ago

Hi Martin, Thank you for your honest review. Please do reach out to the customer service team at help@sixty.co.uk and they will endeavour to help and put things right for you.

Posted 5 years ago

“Ordered cover for 6 seater rectangular table (ref W1176) which was supposed to be 37'' wide. That is what arrived according to the packet but when I came to fit it - surprise surprise only 24'' wide. In other words it is not what it says on the packaging and no use to me. What is going on? You undoubtedly thought that you had fulfilled my order from packs in stock but this one did not contain what it claimed to contain. How's that for stock control.”

Helpful Report

Posted 5 years ago

“I haven't received a single item from my order yet despite the money being taken from my account straight away!”

Helpful Report

Posted 5 years ago

Hi, Thank you for your review. We have looked into your order and can see that this has been dealt with this morning, through our emailing system. I do apologise for any inconvenience this may have caused.

Posted 5 years ago

“Absolutely hopeless. Ordered a table cover on the Saturday, dues for delivery Monday 7th October. Still not arrived a week later, called to ask why. Was told that the item was actually out of stock and that we should have received an email to say it's out of stock and would we either wait until end of November or take a refund. No email received. Had to call the company to find out what was going on. REally awful service after taking our money more than a week ago.”

Helpful Report

Posted 5 years ago

Hi Mark, Thank you for your honest review. I’m sorry to hear of the issues you've had with your order. I can confirm that your order has been passed to the accounts team to cancel and process your refund. Please accept my sincerest apologies for any inconvenience this may have caused. Kind regards, Sixty Stores

Posted 5 years ago

“Wrong Item sent. Not easy to navigate the web site to speak to someone about the problem.”

Helpful Report

Posted 5 years ago

Your review is very concerning to us. We would appreciate if you would contact our customer service team at help@sixty.co.uk.

Posted 5 years ago

“Seeing that we have been sent the totally wrong product I cannot really review the order. I ordered a parasol cover & was sent a 3 seater swing cover! I am awaiting for the problem to be rectified.”

Helpful Report

Posted 5 years ago

Your review is very concerning to us. We would appreciate if you would contact our customer service team at help@sixty.co.uk.

Posted 5 years ago

“Where are my covers, its over a week now. Regards Ron.”

Helpful Report

Posted 5 years ago

Hi Ronald, Thank you for your review. Your order was delivered to you on the 8th October, I can only apologise for the delay.

Posted 5 years ago

“If there was an option for zero this company would receive it wrong product received numerous phone calls customer service need more training in how to deal with customers. Every call has been a complete nightmare constantly repeating myself”

Helpful Report

Posted 5 years ago

“Sent the wrong item orderd 8 seater table cover received 2seater bistro cover !”

Helpful Report

Posted 5 years ago

Hi Angela, Thank you for your review. I can see that this is being dealt with and a collection of the incorrect cover has been organised. Please accept my sincerest apologies for any inconvenience this may have caused.

Posted 5 years ago

“Having placed my order for a cover, I have so far received no acknowledgement nor delivery date.”

Helpful Report

Posted 5 years ago

Hi Graham, Thank you for your review. I can see that you order was delivered to you yesterday.

Posted 5 years ago

“I still haven’t received my parcel yet, after a week.”

Helpful Report

Posted 5 years ago

“Ordered and paid for my order, only to be emailed 3 days after, that my item was out of stock. Have replied to the email requesting a refund & have had no reply! Very bad customer service!”

Helpful Report

Posted 5 years ago

“After over 2 months of procrastination, the Directors agreed with me that the item was incorrect. Unfortunately, the Directors did not give me a personal apology despite having communicated directly with them. A mission statement only has value if all the employees understand and action it. I only hope the Directors learn from their poor performance.”

Helpful Report

Posted 5 years ago

GardenFurnitureCovers.com is rated 4.6 based on 7,190 reviews