“Messaged gap 360 and was told they don’t respond on weekends which i don’t understand as people travel every day of the week so I needed a response for some information in order to fill out a Thailand digital arrival card which also they didn’t inform me I needed to have completed before I land in Thailand however no response and their helpline wasn’t open however intro for my Vietnam and Cambodia tour was amazing 10/10 staff a 24/7 helpline and both my leaders Leo and Sel were amazing and made my experience so much better and memorable”
Hey Ruby,
Thank you so much for your review, and I’m really glad to hear you that your Vietnam and Cambodia tour was a 10/10 experience and that Leo and Sel made it so memorable. They will be thrilled to hear your feedback!
While our standard office hours don’t include weekends, we do have a 24/7 emergency helpline operated from the UK, available to all customers who need urgent assistance while travelling. This line is always open, every day of the year, to ensure support is there whenever it’s needed.
Thank you again for sharing your experience. your feedback helps us keep improving, and we’re so happy you had such a fantastic time on tour.
Best wishes,
“The South East Asia Journey trip was truly life changing! I genuinely met friends who I will keep in contact with and enjoyed getting stuck in at every single moment. Most of the tour guides were incredibly knowledgeable and helpful. Most of the activities were well organised and super fun. Gap360 really helped to take away the stress of travelling and I would totally recommend it to any other young person wanting to go on an extended trip abroad. The only improvements I would make is that I felt some of the hostels were not up to the standard I would have hoped and I found some of the included meals challenging as a person with a food intolerance.”
Hey,
Thank you so much for sharing your experience and incredible photos of your trip! 🌏✨ We’re thrilled to hear that the South East Asia Journey was life-changing and that you made friends you’ll stay in touch with. It’s wonderful to know that the activities and tour guides made the trip so enjoyable and stress-free! 🎉
We really appreciate your feedback regarding the hostels and meals. We’ve passed your comments on to our product team so they can continue to improve future trips.
Thank you again for recommending Gap 360. We’re so glad you had such an amazing adventure and hope to see you on another trip soon! 🌟✈️
Best wishes,
“Can’t say much about Gap360 as a whole but our tour leader Patrick was brilliant. He put everything into making sure we had a good time and did as much as he could to help. The tour itself needs some work, more so to do with accommodations but I can’t fault our leader who went above and beyond.”
Hi, it's great to hear you thought your tour leader, Patrick, was brilliant! Thank you for your feedback on the tour as well. We will ensure this is passed on to our Operations team 😊
“Gap 360 are always happy to help if you have any queries or concerns and are always quick to come back to you. Everything is made quick and easy and your always helped by happy and positve staff. Throughly recommend them as a company. Used the company a couple years back for Australia and throughly enjoyed it. Now im back to do another tour with them this time Asia which im throughly looking forward to.”
Hey Luis,
Thank you so much for your lovely review! We’re thrilled to hear you’ve had such positive experiences with our team and found everything quick and easy to arrange.
It’s fantastic that you enjoyed your Australia trip with us and are now heading off on another adventure in Asia - we can’t wait to hear all about it!
Have an amazing time and thank you again for choosing Gap 360. 🌏
Best wishes,
“The 47 day adventure was amazing
All the tour guices so Keng kong lee Alice loa mai and Wyatt really made the trip
They were all so informative and super helpful
I had the most amazing trips
My points of feedback would be that it all felt very rushed - like for eg we went straight from ha long bay to ha gan loop and it all felt ti rushed
It could if felt better if the trio was longer but then also more days ti rest
Also travel days not always having food stops included and some days we may not eat till 4pm for lunch which is very late”
Hey,
Thank you so much for sharing your experience, we’re thrilled to hear you had an amazing time on the 47-day adventure! It's fantastic to know that Keng, Kong, Lee, Alice, Loa, Mai, and Wyatt all made such a positive impact on your journey. We'll be sure to pass on your kind words to them 🤩
We also really value your feedback. Your input helps us continue refining what we do.
Thanks again for travelling with us we’d love to welcome you back on another adventure 🌍.
Best wishes,
“I’ve had a great time on this tour! The tour has been packed with activities everyday, which eventually does exhaust you out at many times, but worth it looking back at everything that we had done. The only comment I would make on the activities is that I wish there were more activities included rather than us using our spending money on them. All our tour guides were happy, smiley and extremely friendly and helpful people.
Keng (although we only had him for 3 days) brought our group close together after only just meeting, his bubbly personality and positivity helped us all settle instantly and enjoy the tour 100x more.
Lee (Ly) was exceptional. We all admired his strong passion for his country, which made our tour in Cambodia feel a lot more personal. His contagious laugh and caring personality made him an absolute joy to be around.
Bao was alot of fun, and very helpful navigating us through Vietnam. He was very informative and factual, and couldn’t help put a smile on your face with any conversation we had.
Sunshine had a very infectious smile that befriended you instantly, and he did a very good job looking after us all when we all grew quite tired from all the fun over the previous few weeks. His love for his job however really gave us the energy to enjoy the tour as much as he, and absorb the culture of his country.
Mai was an angel. She was incredibly welcoming and energetic, which always put excitement into our new day. I had gotten ill which put me in the hospital for a few days, and Mai was extremely helpful, caring and resourceful, helping me get through this time and for helping me sort out my insurance communications. I couldn’t recommend her enough!
Povan is one of the friendliest and nicest people we have had the joy to meet. He has been incredibly informative with the culture and history of Malaysia, and he is a very happy and funny person to have countless of conversations with. He has been incredibly kind treating us to little gifts here and there, or setting up fun challenges for us to engage in during our activities. He has made our trip in this country 100% more enjoyable and 100% more sad that we have to leave it eventually!
Overall our trip wouldn’t have been as fantastic if we didn’t have the amazing tour guides that we were given! They really helped get us through this eventful and action packed trip!”
Hey Alexandra,
Thank you so much for taking the time to share such a detailed and thoughtful review! We’re thrilled to hear you had such a fantastic time on tour and made the most of all the exciting activities along the way. We completely understand that a packed itinerary can feel a little exhausting at times, but we’re glad to hear you felt it was worth it when looking back at everything you experienced.
Your feedback about included activities is really valuable and we will be sure to pass this on to our teams.
It’s wonderful to hear such kind words about each of your guides – Keng, Ly, Bao, Sunshine, Mai and Povan. They’ll be so pleased to know how much of a difference they made to your trip. 🤩
Thank you again for your lovely review and we hope to welcome you on another adventure soon!
Best wishes,
“I really enjoyed the experience that i had doing the south east asia 47day adventure. I am however disappointed at some of the places we had been taken to. Some places were so run down it wasn’t even worth taking us there and it always seemed like the included activities were the bad ones.
In malaysia we got taken to a “butterfly farm” which was seemed to be “ethical” this is not the case and there is no way anyone could be tricked into this. All the butterflies were dead and had been glued onto the ceiling and walls while they were dead. a lonely kangaroo was sad in a corner of a tiny cage looking so depressed and skinny. A sheep had its insides hanging out after just given birth to a lamb that was clearly struggling. The list goes on about how vile this place is. It’s disgusting and i’m so disappointed that gap360 are giving our money to this company. it is in the cameron highlands and will be writing more about this to gap30.
Apart from those downfalls i had an amazing time with all the people on the group especially the leaders kengkong,Lee,Viet,Prae,Tiva and wadi who made the experience so amazing.”
Hello Amber,
We’re so pleased to hear you had an incredible time on your Southeast Asia Adventure, and thank you for personally shouting out your group leaders: Kengkong, Lee, Viet, Prae, Tiva, and Wadi. We’ll be sure to pass on your kind words to the teams.
We also appreciate you raising your concerns about the Cameron Highlands activity. We take feedback of this nature extremely seriously and are committed to ensuring safe and responsible experiences across all of our trips. We will be conducting a thorough investigation with our local team and taking all necessary actions based on our findings.
Thank you once again for sharing your experience with us. If you would like to discuss this further, please don’t hesitate to get in touch at hello@gap360.com.
Best wishes,
“I used Gap360 as I was travelling for the first time alone. It was a really great way of meeting friends, and feeling safer when around strange places
The tour guides were all excellent and made us feel at home and really helpful where they could be.”
Hi James,
We are so pleased we were able to make your first time travelling alone even more special! 🤩 It's great to hear you had a great experience meeting new friends & the guides made you feel safe whilst travelling. We hope to see you on more solo adventures on our trips in the future ✈️
“The experience overall was very enjoyable, I have loved seeing different countries and cultures within SE Asia. I’ve made friends for life! My favourite guides were Lee, Viet and Mai.
If I could leave some feedback for next time I would say when on sleeper buses without toilets to ensure there are more toilet breaks. Some days also felt rushed due to travel or that random activities were incorporated to make up time. I don’t personally feel the last week in Malaysia was worth the extra £900 based on activities and hostels. I still have Singapore to go my opinion may change. Overall an enjoyable experience.”
Hey,
Thank you so much for sharing your experience — we're so pleased to hear you’ve been enjoying your time on the Southeast Asia Adventure, with even more exploring still to come! 🌏
It’s always amazing to hear when travellers make lifelong friends along the way. We’ll be sure to pass on your kind words to Lee, Viet, and Mai — they’ll be thrilled to know they made such a memorable impact! 🤩
We really appreciate your thoughtful feedback as well, and we’ve passed your comments along to our team for review.
Thanks again for travelling with us, and we can't wait to see you on another trip soon. 🙂
Best wishes,
The Gap 360 Team
Hey William,
Thanks so much for your kind words! 🤩 We’re so pleased you had a great experience with us, and we can’t wait for you to explore Thailand in November.
Have an amazing trip, and let us know if you need anything else!
Best wishes,
The Gap 360 Team
“I’ve just come back from the 10 day Japan trip. It was genuinely incredible, such an unforgettable trip and I’m honestly so sad that it’s over! I’ve met people who will be friends for life now and done so many amazing things - literally best holiday ever!
We all absolutely loved the places that we visited, particularly Kyoto and Osaka. The sushi making class was one of the highlights, as well as the Kendo class. I also loved Monkey Mountain, sleeping in a temple, the temples and the kimono hire and tea ceremony! However, there were a few parts that could be improved. For example, we all found the sake tasting quite underwhelming. We were squashed into a room we weren’t supposed to even be in and it was just our tour leader explaining the sake to us, if you could even call it that. We thought it would be a proper class, which when we googled we could see that this was something you could actually do, so would’ve preferred that. When I was in Tokyo after the tour ended, some of my friends from the tour met up to hang out and we went to Tokyo Skytree. It was so amazing and I think it was a missed opportunity for the tour - that could have been planned as an actual activity in the itinerary rather than just suggested. We also found the plan for Shibuya to be quite underwhelming. ‘Piss alley’ was packed so it felt pointless to go there and the sights that were scheduled were not really worth spending that much time on, like the cat hologram, for example.
Another part of why I haven’t rated the trip a 5/5 would be to do with the group leader. Although he was nice and knew a fair amount about the places we were visiting, he got very stressed out over situations that really didn’t need to be stressful. He made the tour feel like a school trip, especially as on some of the nights he waited outside the bars for us right till midnight and would appear throughout the evening to check in on us, even though we explicitly told him that we were fine and he could return to the hostel. It was a bit uncomfortable and kind of put a dampener on the evenings - we’re all adults and it would’ve been nice to have a break from feeling watched/supervised at all times. He didn’t really click well with the group and I think we all felt this massively throughout. Since it’s a tour aimed at slightly younger people, my suggestion would be to have someone within that age range be our leader, or at least someone with better people skills.
Finally, just a note that if you’re vegetarian/pescatarian, the tour will be difficult. Most nights the people who didn’t eat meat in the group, including myself, had to eat from the convenience store, which would’ve been fine if not for the fact that we’d eaten there for breakfast and lunch too. It was literally impossible to find anywhere in the small towns. The vegetarian restaurants that the tour suggested were all closed.
Overall, I had an amazing time, literally the trip of a lifetime, but there were a few issues that could be ironed out to have taken it just to that next level!”
Hey,
Thank you so much for sharing your detailed feedback and we are so pleased to hear you had a wonderful time in Japan and made friends for life 🤩.
We are thrilled to hear you had an unforgettable trip overall, and we have passed on your comments to the team to help shape future trips.🙂
Wishing you all the best for your next adventure!
Best wishes,
The Gap 360 Team
“Our guide Lee in Cambodia was so much fun! He always wanted to make sure we had the best time. He got involved with everything we did and was such a happy and bubbly person! Lee really did make the Cambodia section of the trip memorable and anyone else travelling would be lucky to have him as their guide.”
Hey Megan,
Thank you so much for the lovely review! 💛 We’re so happy to hear how much you enjoyed your time in Cambodia and that your tour guide Lee, made your trip! We will be sure to pass on your kind words to him and the local team 🤩
Best wishes,
The Gap 360 Team
“It was amazing! I met so many people and made friends for life! The local guides were super informative and always happy to get involved to make sure we had the best time.”
Hey Megan,
That’s so lovely to hear – thank you for the wonderful review! We're thrilled you had an amazing time, made lifelong friends, and felt supported by our incredible local guides🌏
Wishing you even more amazing adventures ahead — and we hope to see you on another trip soon! ✈️
– The Gap 360 Team
“The tour leaders were amazing, we were really lucky. Was such an amazing time and got to see and do loads of things, the only thing i would change is to have more activities and meals included as it seemed like i paid alot of money for the trip and ended up having to pay a lot extra as not many things were included.”
Hey Carly,
Thanks so much for your lovely feedback! We're really glad to hear you had such an amazing time and that your tour leaders made the experience extra special — we’ll be sure to pass that on to them! 😊
We always aim to strike a balance between structured activities and free time so your comments are super helpful and will be shared with our product team. Thanks again for travelling with us — we hope to see you on another adventure soon!
Best wishes,
Gap 360 Team
Hey Lucy,
Thank you for your review 🤩 We are so pleased to hear that Luke was amazing and super helpful in answering all of your questions.
Best wishes,
The Gap 360 Team
Hey,
Thank you for taking the time to leave such a wonderful review of our services 🤩
Wishing you an incredible time on your travels.
Many thanks,
The Gap 360 Team
“My trip to thailand with gap360 has been amazing. The activities throughout the trip were insightful to the thai culture and allowed you to fully experience thailand for the first time. Our tour guide Mr Patrick made this trip even better with his knowledge of the trip and how he presented himself to the group. I wouldn’t have wanted anyone else to take us round thailand than him.”
Hey Josh,
Thank you so much for your amazing review! 🥰 We're thrilled to hear you had such an insightful and immersive experience in Thailand! 🌟
It sounds like Mr. Patrick truly went above and beyond to make your trip unforgettable – we'll be sure to pass on your kind words to him!
Thank you for choosing Gap 360, and we hope to see you on another adventure soon! ✈️
Best wishes,
The Gap 360 Team
“WOW Nyla!! what a tour guide! the life and soul of the party, always bringing the positive energy and a smile! patient, cheery and bubbly, when out exploring or travelling everything was taken care of! nothing was too much trouble, and she was genuinely interested in getting to know each and every one of our 21-strong group! the last 25 days wouldn’t have been the same without her!!
however, having travelled with a different company, i’d be more inclined to use them again! although this experience has been nothing short of incredible, (some fantastic memories and real friends for life!!), the support and help from the other company pre travel i felt was better, especially when helping to sort extra accommodation and onward travel!”
Hey,
Thank you so much for your lovely feedback! 🌟 We’re thrilled to hear how much you enjoyed your trip and how amazing Nyla was as your guide! 😊 We’ve passed your kind words along to her and the local teams.
Thanks again for sharing, and we’re so glad you’ve made incredible memories and we have passed your comments on to our product teams.
Best wishes,
The Gap 360 Team
“Overall outstanding trip!!! Myself and my partner thoroughly enjoyed our Thai adventure and a Thai adventure it was! All of the places we visited throughout Thailand were stunning with lots to do and see. The tour was a perfect mix of busy city/night life and quieter/tranquil places to rest in between!
Our guide, Patrick, was outstanding. We couldn’t have asked for a better guide to take us on our adventure! He was super from start to finish. We learnt from him the whole way through about Thai culture. Patrick was incredibly kind and always looked out for us, if we felt ill he was there to help and advise - ALWAYS! Patrick ensured we had the trip we had dreamed of always taking us to the best places for views/beaches/dinners/drinks etc etc. We couldn’t have done it without him.
There was a huge range of accommodation which always worked for us hostels and hostels to home stays with very minimal available nonetheless still made a fantastic trip.
Gap360 were super communicative when booking however, we had a few repeating issues with information not being updated and passed forward to guides correctly - however once corrected our guide handled this incredibly well.”
Hi Blake,
Thank you so much for your glowing review! 🌟 We’re thrilled to hear that you and your partner had an amazing Thai adventure, enjoying the perfect mix of vibrant city life and peaceful, scenic spots. It sounds like Patrick went above and beyond to make your journey unforgettable—taking you to incredible spots, sharing his knowledge of Thai culture, and being there whenever you needed him. We’re lucky to have him as part of our team and will pass on your kind words! 🌅🍹🏝️
Thank you also for the feedback; we’re always working to improve and appreciate your comments, we are glad everything was resolved. We can’t wait to welcome you on another adventure in the future! 😊✨
Safe travels,
The Gap 360 Team
