“Excellent experience and staff were very helpful and helped put at ease my fears prior to the trip. The one criticism I have of the trip is that there were things that we were not informed about prior to the trip (hidden costs). Also I was informed to budget between £500-£700 for spending money. I ended up spending £1500. Estimations were way off.”
“They were able to answer any questions I had. It took me a while to decide if it was something I really wanted to do, I didn’t feel pressured to book at all and just had enough guidance to make me feel confident to go for it!”
“Helpful with organisation but would be better if they gave you more information about the tours before you leave because some itineraries were only given to us a week or so before sometimes only a few days. Flight team were really really good such a good price for the flights we had”
Thanks for your review! All your itineraries are in your online account before you travel, however I'll pass your feedback to the relevant team. The flight's team are usually great at finding deals, glad they could help you out!
“Very helpful company that helped me all the way on planning my trip. Would recommend them with enthusiasm as they were extremely helpful and the projects/activities I booked through them were amazing and allowed me to meet some amazing and lovely people that I would likely not have met without this chance”
Hi Steven, we're really proud of our trips and the friends you can make on them! Do get back in touch when you're ready for your next adventure with us. 😊
“website is easy to use and staff always available to help with questions. would have liked to have known it was a g adventures trip i was going on not one run by gap 360 as i thought it would have more people my age on it (gap year from school) as i was the youngest by a long way. also not clear about which vaccinations i needed and no staff knew - was a very big hassle trying to find out”
Thanks for your review! We do have some trips run by in-country partners, and we do make this clear in your welcome email and online account. The trip you were on is designed for ages 18-30s, on some occasions the age range of people on the trip can be quite varied - you are always welcome to check with us before you book the ages of people booked on to your start date. In regards to vaccinations, we aren't medically trained so you would need to speak to a healthcare professional about your needs, and we always encourage our travellers to do this in plenty of time before they book. We're really glad overall you had a good experience and we'll pass your comments to the relevant team to ensure future travellers get the best experience possible.
“I have been happy with the service provided by Gap360. My only piece of feedback would be that it gets quite irritating browsing the website when a web chat pops up after every click.
The trip I booked was with intro and I had the best time away”
Hi Bethany, thank you for your review we are so pleased to know that you were happy with the service we provided and that you had a great time when you were away! Thank you for the feedback regarding our website, we love hearing what our customers think and will take this on board 😊
Hi Rebecca, thank you for your review! We are aware of this feedback from customers to make it easier to book 2+ people together, and this feature will be rolled out as soon as possible. Hope you have an amazing trip!
