Name: Gap 360
Rating: 4.73

“Had an awful experience on a gap360 tour to Thailand back in July. During our trip in Chiang Mai, I was assaulted. I never told anyone of this incident because I was so traumatised at the time this happened. It is only now I feel I can speak out about it. Our group had gone to a bar and nightclub in central chiang mai and I couldn’t find my wallet. I asked group members if they had seen it and they all denied it. I became really distressed because neither my guide nor group would help me look for it and so I went off on my own in a complete state of panic through the dark streets of chiang mai (it was probably about 1am at this point). I am prone to have meltdowns and so being a vulnerable young woman on her own, a man of Thai ethnicity asked if I was alright. I was crouched up against a wall in tears and he came up to hug me. I was unable to push him away and this was when he assaulted me. To add to this, I was lost and couldn’t find my way back to the hotel. I couldn’t get hold of my tour guide or anyone in my group. I was completely on my own. After hours of wondering about I eventually found my hotel but of course I couldn’t get into my hotel room! My incredibly selfish roommate had taken the only key for herself and so I had no way to get back into my room, despite begging the hotel receptionist to give me a spare key! So there was me in a complete state, having just been assaulted and lost with no way to get into my hotel room. I then found out from one of my tour members that she had my missing wallet the whole time, despite saying she hadn’t seen it when I asked her earlier that evening! If she had just told the truth this would have never happened. It wasn’t until about 5am that I was able to get back into my hotel room. It was then I decided I was quitting the tour and going home. The treatment the other tour members gave me was unforgivable and I feel this company has no regard for health or safety. I am still scarred months later from this experience and given what happened to me I should consider suing them. Please if you are a young girl on her own, do not choose this company. I fear others will have the same fate. Gap360 clearly cannot guarantee a safe trip.”

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Posted 3 months ago

Hi. We are truly sorry to hear that you had a negative experience travelling in Thailand. We strive to offer the best tours possible and we take these statements incredibly seriously, and would like to take the opportunity to investigate this further and support you. The best opportunity for us to assist is when you raise an issue during the trip, or utilise our 24/7 emergency line, however, we completely understand and appreciate this was a sensitive situation and that you didn't feel comfortable coming forward at the time. Even though your trip has ended, we are here to help. If you need support or guidance dealing with this incident, please get in touch and we can help with options such as counselling. As this review is anonymous we would ask that you please get in touch with us so we can investigate this matter further, and check your well-being. We will do all we can to help and support you.

Posted 3 months ago

“Booked a Philippines tour with Gap360 thinking they were the company actually organising the tour as one of the team members I spoke to there said she used to run the tour herself. Only when I arrived did I realise OneLife ran the tour. The key question I had when booking was around how to leave the Philippines as the tour finished in El Nido but all flights directly from there to Manila did not allow you to book baggage. The alternative to this was taking a bus ride to Puerto Princessa and flying from there. In the end I booked this and had an overnight layover alone in Manila. Gap360 advertise themselves as providing hands on care and assistance whenever you need it and not being able to help with this query was concerning as the others on my tour who all had booked through OneLife directly knew that you could add baggage at the airport but as a first time solo traveller this was something I was reliant on my tour provider to inform me of. Would advise you to book with the tour provider directly as Gap360 take a percentage but provide no assistance.”

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Posted 6 months ago

Thank you for taking the time to leave a review with us. In this instance, your trip was indeed run by our local partner. This is made clear in your booking confirmation and your online account. Booking through Gap 360 you were able to receive the benefit of having UK financial security, a dedicated 24/7 emergency line, and other additional benefits. We do not overcharge customers in any way to make an additional percentage on top of the trip cost, our service and benefits are bundled into the standard tour price. We can confirm that multiple team members from Gap 360 and Flights 360 gave you help and advice on the options for when your tour ended and how to arrange onward travel to your next destination. We have verified you were able to add on baggage at the time of purchase of an onward flight from El Nido, not just at the airport, and the option to take the overnight bus and fly from Puerto Princesa was your choice. As you can appreciate, when your trip ends it is your responsibility for onward travel from the final destination and there are a variety of options available. We did explain your options clearly. Gap 360 pride ourselves on our outstanding customer service, and we have thousands of reviews about our excellent service, so it's really unfortunate that you feel let down, especially as we feel that we did everything we could to help you.

Posted 5 months ago

“Shouldn’t let you book onto a trip, and take your money, if the trip isn’t available.”

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Posted 6 months ago

Hi Esme, thanks for leaving your feedback. As your booking was made over the weekend for a very last minute departure, and due to the limited availability on this trip, it did sell out and the local team were not able to squeeze you onto your chosen start date. We understand on the rare occurrence when your booking can not be confirmed, it can be very disappointing. Our team did offer a full refund or help with alternative trips, and you opted for the full refund, which was processed immediately. If you would like to discuss this further, please reach out to our bookings team who can help with any other queries or with alternative travel plans should you still wish to find a suitable alternative trip.

Posted 6 months ago

“I am extremely disappointed with the service I received from both Gap 360 and our group leader Patrick. Firstly, upon arrival we were given no recommendations of where to go in each area we visited. On our free days we were left in the hostels with no optional activities offered and a very empty itinerary especially towards the end of the tour. I was disappointed for the cost of the trip what was provided as there was a couple of additional costs sprung on us that I would have expected to have been included such as the fee for Maya Bay despite it being closed so we did not enter. The last 7 days of the tour there was one activity, snorkelling in Koh Tao, which was amazing however for 7 days of the tour I was extremely disappointed with this. In addition, our group leader attended a few places that we saw via his social media that some of us would have liked to go to but we’re never given the option he went with friends instead. During our evening meals out which were mainly arranged and booked by ourselves, if the group leader did attend he had headphones in watching his phone or was on the phone to his friends. To me, this is not how I expected a tour guide to act on a organised trip. On day 9 of the tour we took a boat trip from the phi phi islands, we were told this was going to be a 4 hour boat trip however at the first stop we were told to get back on the boat after 5 minutes of snorkelling, no reason for which was explained. We finished the boat trip after an hour and a half and we’re left free for the remainder of the day. This was extremely disappointing as the scenery was so beautiful and we all agreed that we would have liked to have spent much longer there. On one of the days in Ao Nang there was a guided food crawl listed our guide took us to the night market and left us with a meeting point and time only. Again, I was extremely disappointed with this as we all would have liked to have been guided on which food the locals recommended and were safe to eat especially when it was one of the included activities. Compared to other tours with different companies I am very disappointed with the value for money aspect of this tour as the hours of activities we did and the level of accommodation we stayed in was extremely low for the price payed for the trip. One of the days 5 members of the group did not come home from a night out and our group leader was more concerned about the deposit he had put down for the zip lining that he was going to loose rather than finding the missing people which did not make me feel safe or assured that our welfare was the top priority. I would not recommend this tour to anyone interested and again can not emphasise enough how disappointed I am with the service we received whilst in Thailand.”

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Posted 6 months ago

Thank you for taking the time to leave a review about your experience in Thailand. We are really surprised to read your feedback. We get hundreds of reviews about our Thailand trips, nearly always 5*, and we get a lot of positive comments about your tour guide Mr Patrick as well, often saying he really made the trip and was a fantastic tour guide. Whilst this review is anonymous we have checked our logs and we can see that nobody has raised any negative feedback about our Thai trips and Mr Patrick recently, and we have reached out to the local team and they have also not received any feedback. If you had contacted us at the time we would have been able to investigate and determine what was going on, and also checked with the rest of the group if they felt the same way. So far we have received no negative feedback from any recent groups about our Thailand trips, apart from this review. We are liaising with the local team on your points to ascertain both sides of the story. As you have to remember your tour leader is working for a month straight taking the group around Thailand, and they are entitled to some personal downtime such as listening to music or chatting with friends. They are contactable should an urgent situation arise. The boat trip from Phi Phi was cut short with the verbal agreement of the group due to the risk of strong winds. We have verified that on the night out you mentioned at the end of your review, Mr Patrick got transport and checked a bar, police station, and hospital for the group members, and they eventually returned the next morning after staying overnight elsewhere. We do take all reviews seriously so please do reach out to hello@gap360.com if you want to discuss your thoughts further.

Posted 6 months ago

“My daughter is in Australia at the moment absolutely no help from Gap 360 finding a job what they don't tell you is there are hundreds of people going for the same job don't be taken in by the promise of paradise.”

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Posted 1 year ago

Hi there. We are really surprised to hear this, as our Australia package is one of our most popular trips with hundreds of 5* reviews. We strongly recommend your daughter gets in contact with us and we can get our local team in Australia to reach out to her, as they are always available for help either by phone, email or by visiting the jobs office. Our working holidays in Australia offer up to 12 months of comprehensive job support, including a large data base of job listings, so we really encourage your daughter to reach out directly to us as soon as possible.

Posted 1 year ago

“My trip was awful. From start to finish (6weeks in total) there were constant issues and lack of information regarding extra fees or the schedule ahead of time. The tour guide had no interest in actually doing his job only sleeping with the girls on the group which ruined the whole trip for people genuinely there to travel.”

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Posted 1 year ago

Hi. Thank you for your review and for bringing this to our attention. We take this type of feedback about tour guides very seriously. This matter in question is being dealt with by the local team, and the guide is not scheduled to lead any further groups until all feedback and comments raised have been assessed, and a full investigation is complete. In regards to the extra fees and schedule, some trips have optional extras and activities which you can pay for locally, however, these are not mandatory. We will pass this feedback on to our product team to see if there are any other improvements we can make in regards to this information. Please do reach out to us at info@gap360.com if you would like to discuss your trip feedback in further detail.

Posted 1 year ago

“Myself and my partner have just returned from South East Asia having done the Thai Adventure in December with Gap 360. We arrived at the accommodation to be told the staff had no knowledge of us being on the tour, and they had not received our names on their list. The Gap 360 liaison in Thailand could not be much help, as they had not received our names from Gap 360 UK either - despite plenty of communication from Gap 360 confirming our places and reminding us to complete all the forms before arriving in Thailand. The hostel staff eventually got hold of Gap 360 in the UK who rightfully confirmed our places finally. Fortunately, there was space for us but we had the last two beds in a room and were separate from the group. Our tour guide Robbie then arrived and was very accommodating that evening, ensuring we were settled in despite the late room arrangements. However, since we were not on his list either, our long haul transfer to Chiang Mai the very next day was affected and this time the bus was full. Robbie managed to book us onto the next bus, but the whole group were affected by this, as we arrived an hour after the rest of the group. Robbie assured us this would be the last mistake, promising that we would from then on be booked onto everything along with the group, and he was true to his word. The rest of the tour was a superb experience thanks to Robbie and a wonderful group. Robbie truly made this a fantastic experience and dramatically turned our early misfortunes around. He was kind, cheerful, incredibly helpful and informed, and genuinely considered us family for our time in Thailand, and our feelings towards him were mutual, and shared by all. We will absolutely seek out Robbie for any future travels - Gap 360 are very lucky to have him. Still not received an apology from Gap 360 for their glaring error which could have ruined the trip had it not been for Robbie!”

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Posted 1 year ago

Hi Jack. We are really sorry to hear your review, as you were helped by the Gap 360 team on the ground. This trip is exclusive to us and all staff you met were part of our in-country team. The in-country team informed our head office that there was an error with the first hotel booking system which was quickly rectified as best as possible by multiple members of the team and hotel staff. The bus journey was a separate matter due to your trip being a very very late booking, and the bus the rest of the group took was already at capacity. These issues were both completely out of our control but dealt with by the Gap 360 team in-country, and as far as they were aware you were satisfied with the outcome. You never raised a complaint or feedback to them whilst on the trip. Out of 25 wonderful days in Thailand only a couple of days were minorly impacted so we hope in time you change your mind about the rating considering the wonderful time you had with Robbie and the group.

Posted 1 year ago

“Booked a trip with them to Australia and my flight was cancelled due to strikes meaning I missed the trip and Gap360 refused to give me a refund”

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Posted 1 year ago

Hi there. We're really sorry that your flights were cancelled by your airline. This is completely out of Gap 360's control and as the trip was still running the issue was wholly with the airport/airline. In this instance you would claim on travel insurance for the costs incurred as we had already booked and paid for your accommodation and activities. Gap 360 have provided all supporting documentation you require to make a claim so we would suggest doing this as soon as possible.

Posted 1 year ago

“Customer service was not good at all. They were not accommodating.”

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Posted 1 year ago

Hi. We're surprised to hear this, we have thousands of positive reviews about our customer service. We want to ensure we understand what's happened if this is about the travel company Gap 360 so please contact us to discuss this matter.

Posted 1 year ago

“I booked a campervan, picking up from Seattle and dropping to Las Vegas about 9 months in advance of my trip. The week before I got an email from the third party company Gap 360 use in the states for vans, on reading this document I realised they had put my campervan as San Francisco to Las Vegas. I contacted the company Escale assuming there’d been a mistake. They informed me that was what they had been told by Gap 360 and that I needed to contact them. At this point it was Friday and I was flying on the following Tuesday. I called Gap 360 fist thing on Friday and they said they had made a mistake but they’d find another van for us from Seattle. The weekend came and went and Monday morning I called gap again asking for info. They said they’d get in contact. I received an email telling me that no campervans was to be had from Seattle and I’d have to go from San Francisco - which is hundreds of miles away. I called the company who could offer me no reasonable help at all. They offered to fly us to San Francisco to pick up the van - I tried to explain that this virtually cut of all our trip but they said there was nothing they could do. I tried Im vain to find another van but given this was now the day before I was flying it was impossible to find. I called Gap 360 back again and they offered us £300 in refund plus flying us to San Francisco to pick up the van. This didn’t even cover the changes in our plans but the extra it would cost us In new campsites, lost national park passes which you have to buy months in advance. They were unmoving and when I asked if they would at least pay for our add ons with the van, a mere $20 for some camping chairs they said no. They said that we could accept the changes they’d offered and nothing else. At this point I was about to fly and had no other options other than to cancel the trip, so we went ahead and accepted their offer. It was a nightmare dealing with them, they didn’t pass on cases between the team so when one person is out of office there’s no help till they get back, they didnt do anything to assist with the trip, the situation was terribly handled, entirely the fault of Gap 360 in the first place as our booking clearly states Seattle to San Francisco from the off. Extremely disappointed if you’re planning any trip I’d avoid gap 360 entirely and go straight to the source.”

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Posted 1 year ago

Hi Laura. Thank you for taking the time to leave a review. We appreciate entirely how frustrated you were with the situation, and that we made a very rare mistake on this occasion. We hold ourselves to incredibly high standards and we acknowledge they were not met for your booking, so we have undertaken steps and processes to ensure this error does not happen again. When the booking error was discovered we offered you a number of options, and we're pleased you took the option of monetary compensation to help cover the costs of rearranged travel along with new flights from Seattle to San Francisco to enable you to continue your trip and have a great time in the USA. We're glad you chose this option, even if your trip had to be modified due to the circumstances. As I'm sure you can appreciate we send thousands and thousands of travellers around the world each year, and in one or two rare situations an error can occur - our ethos is to do all we can to make it right, and we believe in this instance we did just that. We completely understand how you feel and that your experience with Gap 360 wasn't one you anticipated, and we hope you were still able to have an enjoyable time on your travels.

Posted 1 year ago

“I was ABANDONED in Prague after being spiked and having my phone taken away from me. My group leader, being aware of what had happened to me, didn’t even call the emergency number for me that you are provided with once booking a trip through this company. Since then, nobody in the company wants to know and won’t accept any responsibility, repeatedly saying I should have contacted the emergency number at the time of the incident, however many times I have stressed that I was found unconscious and would have been totally incapable of doing this. DISGRACEFUL AND APPALLING.”

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Posted 1 year ago

Hi Lucy, We're sorry to read your review and although we greatly sympathize with the situation you found yourself in we don't feel that in any way you were abandoned. The incident occurred during a night out in Prague during your free independent time, and we have fully addressed your previous correspondence with us. Once you alerted your guide to the situation they were available to assist you after your incident. We have screenshots of the messages between yourself and the guide showing that they were in contact with you to ensure you had support. The guide also stayed behind when the group moved on to make sure you were taken care of. They contacted your emergency contacts to update them on your situation, who then flew to meet you and also provided assistance. The guide was also liaising with senior management of our in-country partner who run the trip to ensure you had the support you needed and protocol was followed. The guide did everything they could given the situation to ensure you were being looked after. At no point were Gap 360 made aware that you needed more support than you were already receiving. You could have requested the guide or your parents to have called us on your behalf if you felt you needed more assistance. However, you only contacted us a number of days after the incident when you were back in the UK, which is a shame as it did not give us the opportunity to help you further. The safety of our customers is our number one priority, and we have completed a thorough incident investigation, obtaining statements and evidence from our in-country partner, and we are confident they did everything they could given your situation.

Posted 1 year ago

“The tour guide was amazing. The actual company itself, highly do not recommend”

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Posted 1 year ago

We're sad to hear your review, we receive so much wonderful feedback about our customer support and the amazing trips our travellers have taken with us, so this is a surprise to us.

Posted 1 year ago

“Absolutely vile, poorly organised, awfully staffed company. Will be telling many people who have showed interest in my travels NOT to use you this company. Service was terrible and the company just take as much money as possible whilst doing the bare minimum. Useless.”

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Posted 2 years ago

Hi there, thank you for leaving us a review, and we're very sorry to read your feedback regarding Gap 360; this is not in line with the experience that the majority of our travellers have when they book with Gap 360. We pride ourselves on providing all our customers with a high level of customer service and we are sorry if you feel that this is not what you experienced. We do appreciate all feedback, so if you haven't already, please feel free to email your specific comments to info@gap360.com

Posted 2 years ago

“Space wasn’t saved for me? So can’t go on the trip having paid”

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Posted 2 years ago

Thank you for taking the time to leave a review. In this instance, as our trips are so popular and selling out so fast, the trip had just a couple of spaces left. Between the time you booked and the time our operations team went to confirm your space, the trip had already sold out as other customers booked ever so slightly ahead of you. This is really unfortunate and we can understand your frustrations. We're doing all we can to increase trip capacity due to incredibly high demand. I understand you will be receiving a full refund which has already been processed. If you do wish to consider travelling with us in the future please do get in touch and we'd be more than happy to help.

Posted 2 years ago

“If I could give a 0 star review, I would. I saved up for years on minimum wage jobs during my studies for the trip of a lifetime. I was excited to book this trip with Gap360... then COVID happened. My treatment by the company since then has been appalling. It is money-grabbing and unethical. I was initially told I could only be refunded a measly quarter of my trip. I have since battled this, and sadly given up. Now, I have been charged a cancellation fee of nearly £600 for a trip that never even went ahead. That's hundreds of hours of work, and is vital money in a time of extreme financial difficulty. The cancellation policies this company have are ridiculous. You get charged a 50% cancellation fee if you cancel within TWELVE WEEKS of departure. Most holiday companies don't even require payment for trips until 6 weeks before departure. I can't speak to the trips themselves, but beware if you give your money to this company because if for some reason it doesn't go ahead or you have to cancel, it's likely you won't see a decent chunk of that money again. Gap360 is currently staying afloat with funds from customers that haven't received any of their services. Do not give them any of your hard-earned cash, find another, respectable company.”

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Posted 3 years ago

Hi. Thank you for your feedback. One of your trips which was cancelled due to Covid-19 I understand has been resolved separately by our operations team. The other trips you cancelled were open-dated trips. As these are open-dated trips you cancelled, and they were not cancelled by us due to Covid-19, standard cancellation terms apply. I can see that as a gesture of goodwill we lowered the cancellation fees in this instance. If you change your mind and you would like leave the trips open-dated you will incur no fees. Please do get in touch as soon as possible if you wish to do this.

Posted 3 years ago

“I booked one of the 3 week trips to Thailand, well before the COVID-19 was a problem. I was sent a weak email the other day saying I can rebook now if I want, but I dont have to. So basically saying it might be cancelled, but it might not- not very useful. I am not able to rebook, because of work etc, so basically this was my once in a lifetime chance to do a long holiday like this. I asked if I waited to see if the holiday goes ahead, they said that was fine, but they would not offer a refund at that point I would only be able to rebook. So basically my decision was made for me, I had to cancel, or lose all of my money. Not by any fault of my own. I had also thought, if the trip went ahead in the Summer, by some miracle, I might book back on. So I proceeded to cancel my trip and low and behold theres a cancellation fee of £199. That was a bit of a shocker. So what has happened is the company have put me in a situation where I have to cancel (so I don't lose all my money) but they still want a healthy chunk of it. So basically this is a warning to everyone else that has a holiday booked for the coming summer. Rebook if you can, but if you can't 1. They dont plan on giving you a refund if its cancelled - I have this in writing 2. They will still take a big old chunk of your money if you have to cancel it, because they give you no other option. It's been an expensive holiday that I dont get to go on basically.”

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Posted 4 years ago

Thank you for taking the time to leave feedback. All of our customers who have been affected by the outbreak have been contacted in regards to their options, and we are actively working on solutions during this difficult time. Please get in contact with our team if you want to discuss this matter further.

Posted 4 years ago

“The South Africa Wild Adventure trip fell short of my expectations. The trip itinerary that is advertised online is far different from the real experience. Firstly, this trip is advertised as a conservation and volunteering project, and I was really excited to take part in animal conservation. However, the "conservation" part of the trip involved about 30 minutes of filling a hole in the road with sand. This was the only conservation activity for the whole 15 days - we took no part in "anti-poaching" activities, as advertised. Additionally, the volunteering part of the project felt more like voluntourism. We spent about 2 hours at a child daycare centre on 2 occasions. However, we were not informed by Gap 360 prior to the trip departure how impoverished the community was and that most of these children are orphans who require basic things such as shoes and toothbrushes. If Gap 360 had mentioned this to us then we would have been of more assistance by actually bringing stuff that they need, and also be able to prepare some activities to do for the 2 hours - as on both occasions we spent the majority of the time trying to prevent the children from hurting themselves on the broken glass and the hazardous playground, rather than actually provide something worthwhile such as an English or maths lesson. There was a serious lack of structure in the "conservation" and "volunteering" activities. Worse still, Gap 360 pride themselves on not being affiliated with any companies that are involved with any forms of unethical treatment of animals. However, the game reserve where we stayed offers elephant-back safaris. We did not take part in riding the elephants ourselves, but the guides rode the elephants whilst we played football with them. Elephants are wild animals who should not be trained to play games for our amusement. Additionally, I was appalled at the amount of free time we had. This was advertised as an action-packed 15-day trip, but we only had about 7 days full of activities. The days without activities were advertised as quite full-on and exciting with bush drives and walks, as well as the conservation and volunteering activities, but in reality, we spent most of our time having to entertain ourselves with whatever books or card games we brought. I felt that advertising the trip as 15 days allows Gap 360 to increase the price, and £899 for a 2-week trip in South Africa sounds like great value - however, I felt like I overpaid for this trip and regret booking it. The staff on-site were lovely and so were the other people in the group, and some of the activities were very enjoyable, such as the trip to Kruger (which is advertised as 3 days but technically you only get 2 full days). However, I made the Gap 360 staff aware of my concerns during the trip only to be given patronising responses. They are not willing to take on board any constructive criticism and are not going to make any changes to the trip any time soon. Therefore, if you want to have an action-packed 15 days, and genuinely make a difference to the community by volunteering, and also gain conservation experience, then this trip is not for you and I would not recommend it.”

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Posted 4 years ago

We are sorry to hear your trip fell short of your expectations. We can see that the Operations team have already been in touch with you about your feedback and to discuss your concerns directly. We are always looking for ways to ensure the best customer experience and your comments have been taken on board and passed to all relevant teams. Thank you again for your valuable feedback.

Posted 4 years ago

“Do not book with gap 360! I went to Sri Lanka and i didn’t get picked up at the airport like promised. I was so upset and scared as I’m a nervous traveller, I’ve complained numerous times and they won’t do anything about it! Now taking it further:”

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Posted 5 years ago

Hi Becky, We are very sorry that your arrival was not as smooth as you were expecting. As confirmed by your Travel Coordinator your guide was at the airport for over two hours awaiting your arrival. There were numerous attempts to contact you via email, Facebook and calls from the Sri Lanka Manager to check that you were ok as you hadn't met up with your guide at the airport. The number you attempted to call was not the contact number for our team in Sri Lanka, or any of the contact numbers we provide in the online account, which explains why you were unable to get through to anyone. Gap 360 provides a 24/7 emergency phone line to help out in these sorts of situations and had you called us at the time we could have helped you meet up with your guide at the airport. We hope that despite this you enjoyed your time in Sri Lanka and made some great memories during the trip.

Posted 5 years ago

“It is impossible to leave a review without awarding at least 1 star. Given my experience of Gap360 I wouldn't even give it 1 star. My daughter was promised 4 hours teaching a day - this never materialised, no schedules, no timetabling, no structure and worst of all no information.”

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Posted 5 years ago

Hi Paul, we are sorry to read this review on behalf of your daughter, it is a shame that she did not let us know she was concerned about the schedule whilst on the trip and waited until 3 months after her trip ended to get in touch. As previously discussed with your daughter, there are many projects that she had the opportunity to be involved with and volunteers can do as many hours of volunteering as they wish. We thank your daughter for her valuable contribution and time spent helping others at this programme.

Posted 5 years ago

“I was extremely disappointed with the way Gap360 treated me. I booked 3 trips with this company as well as a sky dive before I began my travels. I booked all 4 at the same time. After being a student for 3 years I have been struggling with money but I wanted to treat myself after all my hard work. On the phone I was told the skydive would be £249 which I was prepared to pay as it was my birthday that day. However once I entered Australia I was informed sky dives were infact nearly half of the price I had paid for mine!! I was extremely disappointe to find this out as I had told the gap360 advisor that it was a birthday treat (plus I’d booked a further 3 trips with him!) and so I thought I would be given the best deal. Upon complaining about this I was told a refund was totally out of the question and they tried to justify the £100 extra I paid due to funding: - Staff handling the 24/7 emergency support - Proportion of the costs also go towards the running of the UK office which include - marketing - printing of the brochures - rent of the office - utilities bills - staff wages - liability insurance - all the financial bonds and licenses we have to hold by law. Upon further complaining I was told out of a GOOD WILL GESTURE the company would give me £25!!! A good will gesture for being over charged £100! I think this is absolutely ridiculous and I’m appalled at the way I’ve been treated by this company. I will not be using them for further travels.”

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Posted 5 years ago

Hi Juliette, we are sorry to hear that you are disappointed with the price of the sky dive in Australia and we appreciate your feedback. As previously discussed with your Travel Coordinator, we were unable to discount this particular programme - we frequently have discounts and offers we can apply to our trips, and our team did check to see if we can do anything about the price of this activity, but unfortunately it was not possible. We do hope that you had a great time on the 3 trips that you booked with Gap 360. Please do get in touch with your Travel Coordinator if you have any other queries.

Posted 5 years ago


Shipping & Delivery
Delivery Methods	Courier
On-time Delivery	99%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5

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