Gap 360 Reviews

Name: Gap 360
Rating: 4.73

4.7 Rating 1,620 Reviews

91 %

of reviewers recommend Gap 360

Company Reviews

Metrics

Info

4.7

Based on 1,620 reviews


Shipping & Delivery
Delivery Methods	Courier
On-time Delivery	99%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5

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Gap 360 5 star review on 19th April 2024

Liv S

Gap 360 5 star review on 14th April 2024

Freya

Gap 360 5 star review on 10th April 2024

Anonymous

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The staff from gap360 have been mostly friendly and helpful. However, I was told that there was availability for a programme, so booked and paid for it, to then be informed that the programme was full. I was then told that the volunteer house was full so have been placed in a different accommodation. I feel that I should have been told this prior to making the booking. Some communication has just been a little blunt and not very clear - considering the programmes aren’t cheap!”

Helpful Report

Posted 1 week ago

Hey Erin, Thank you for your valuable feedback, and we're glad to hear that you found our staff friendly and helpful. Your satisfaction is incredibly important to us and we always strive for exceptional customer service so please do not hesitate to reach out if you have any questions or need assistance with your booking. We're thrilled by the overwhelming popularity of our volunteer programs, which allows us to support fantastic projects worldwide. Due to the popularity of these programs, they can sell out if not booked immediately. We understand that it can be frustrating when a date sells out, but rest assured, we're dedicated to finding alternative arrangements to ensure your journey remains unforgettable. We're confident that your experience will be just as rewarding, and we're here to support you every step of the way. If you have any questions, do not hesitate to reach out to our incredible team to support your journey via email on hello@gap360.com. Best wishes, The Gap 360 Team

Posted 1 week ago

“Well, everything is regarding me anyway…and I would have preferred a group tour for the whole trip…”

Helpful Report

Posted 1 week ago

Hello, Thank you for getting in touch. At Gap 360, we offer a variety of tours, programs, and experiences to cater to different preferences. While most of our trips are indeed group tours, we also understand that individual preferences vary and offer both guided and unguided tours too so everyone can find the travel style that suits them. Our dedicated team of experienced travel advisors is committed to helping you find the perfect trip. Additionally, detailed itineraries for each tour are readily available on our website for your convenience. If you have any questions, please feel free to reach out to us at hello@gap360.com, and we'll be more than happy to assist you further and find the best option for your next adventure. Looking forward to hearing from you. Many thanks, The Gap 360 Team

Posted 1 week ago

“Good tour around Sydney but the Oz Jobs program is a scam, they just tell you to download an app to look for jobs. The app had 45 jobs on when I looked and that was all across Australia so not many in each state. Nowhere near the 1500 they advertise! Helpful guys in the office so that was handy but they really shouldn't advertise it as a jobs program, as that was the main thing I wanted but didn't get!”

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Posted 3 months ago

Thank you for leaving a review. We are really surprised to hear this feedback, as per a recent update from our in-country team there are significantly more than this available with lots of jobs in demand. We'd like to understand better what has happened here, whether it is a technical glitch or similar, so please do get in touch with us at hello@gap360.com so we can coordinate with the local team. We are glad the local office was able to help in the meantime.

Posted 3 months ago

“Absolutely amazing host! Rung was so helpful and friendly with everything we needed. The trip had lots of activities however it felt at times; it was unorganised chaos. The majority of the accommodation was good however there was definitely a few accommodations that were not up to standard, unclean with dirty towels and stains on the beds. Most of the accommodation date booked was far out, so expect to spend a lot on taxis! The itinerary also changed after booking and continued to change throughout the trip. I could have done the trip cheaper and better myself.”

Helpful Report

Posted 3 months ago

Hi. Thank you for leaving feedback about your trip. We are really surprised to hear you felt some of the accommodation was under expectations, and you didn't enjoy some aspects of your trip. The trip you were on guided by Rung is one of our most popular with hundreds of 5* reviews and we typically get incredible feedback about this trip. If you would like to discuss your points in further detail we'd be happy to arrange to speak to you, please email hello@gap360.com.

Posted 3 months ago

“Overall I had a great time. Great people, amazing tour guide called Aek! All transport was sorted and accommodation. Accommodation in Krabi (which wasn’t really krabi) Koh Samui, Koh Phangan were very out of the way. Had to always get taxis everywhere and when it was raining meant we couldn’t really do much as nothing was close by. Some parts of included activities had extra costs. For example when staying in the national park we had to pay 400baht to get into the national park which seems stupid because if we didn’t pay that then we wouldn’t get to our accommodation for the night. Also a lot of free time!!! Compared to other companies I have traveled with, there was a lot of free time. If you’re interested in culture, history and temples probably not the tour for you because this one is much more island and beach’s and Morden culture. Still though would recommend doing the trip just need to have those few things in mind.”

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Posted 5 months ago

Hi Katie. Thank you for taking the time to leave a review. We appreciate all your feedback regarding your trip, and for our future travellers from 2024 onwards we are pleased to say we are changing the way national parks are covered in the itinerary, and this will no longer be a local payment. We base our itineraries around customer feedback, and most travellers appreciate the free time to explore on their own, the accommodation locations, etc. We are really glad you still had an amazing time in Thailand with us and that you enjoyed the tour, and we look forward to you travelling with us again in the future 🙂

Posted 5 months ago

“I found it a little frustrating booking. Gap360 are the booking agent. The tour I booked is managed through another company. I submitted everything to the GAP360 dashboard (name, passport details, insurance details, address, emergency contacts, health information etc), only to have to resubmit it all again to the tour company after two months of originally booking. It's quite antiquated. But I am looking forward to the trip.”

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Posted 8 months ago

Hi there. Thanks for your feedback. Occasionally for some trips our local teams in-country need to reconfirm your details for local arrangements such as transport, accommodation, permits, etc. We appreciate for these few trips you do have to refill some details, and we are looking at ways to really streamline this for the future. We're really glad you're looking forward to your trip, and we hope you have an amazing time with us! 😊

Posted 8 months ago

“Very easy to book, but would appreciate being told not to book my flights yet before I book the trip as I had no idea before hand and had already booked my flights prior.”

Helpful Report

Posted 1 year ago

Hi, thanks for your feedback. We are glad to hear you had an easy booking process! The flight information can be found in your welcome email once you are booked on. It is also stated on the trip pages that international flights are not included, but we understand highlighting not to book flights before your reservation is complete would be important information pre-booking. So we will pass this on to our product & travel advisor teams who will be able to action this further. Thank you for bringing this to our attention and we hope you have a great trip!

Posted 1 year ago

“Fab first solo adventure but I wouldn’t do it through Gap360 again! Just got back from the 25 day Thai adventure tour, a really wonderful trip with so many amazing memories. Our tour guide Mickey made everything 10x better, super helpful & knowledgable of Thailand. There is a huge amount packed in and you are moved on from each place quite quickly. This works for a whistle stop tour of Thailand but I’d definitely want to go back to spend far more time in each place. The tours are more catered towards late teens to early 20s - if you’re not someone who wants to be out drinking & up until the early hours every night then it is a struggle. Gap360 boast that one of the trip highlights is the “ethical” elephant sanctuary you get taken to, however I was greatly disappointed when we arrived to see elephants chained under a shelter with chains on their legs & very little give. After discussing this with our tour guide, two representatives from Gap360 came to speak with me and basically told me that as long as tourists keep paying the money to see elephants that this treatment of them will continue. In my opinion a tour company like Gap360 should be at the forefront of ensuring the exploitation of these animals is stopped. But sadly that’s business. I believe they need to be more open with their customers about what they will be seeing, especially paying so much. Thailand is such a haven for travellers you could 1000% do it by yourself for 1/4 of the cost.”

Helpful Report

Posted 1 year ago

Thank you for taking the time to leave a review. We're glad you overall had a great time in Thailand and would like to return to explore the country again in the future. We will pass on your comments to our product team. The elephant sanctuary visited is ethical and is fully vetted by our local team and we will try to find out why this misunderstanding has occurred with the people you spoke to.

Posted 1 year ago

“Amazing tour guides for Thailand. They were the highlight of the trip. Especially Man and Can. Extremely helpful and lovely people, couldn’t speak highly enough of them. Elephant sanctuary was really good too. Keep on using them! Was a massive imbalance between boys and girls which made it quite hard (as a boy).”

Helpful Report

Posted 1 year ago

Hi, it sounds like you had an awesome time in Thailand! Thanks for the feedback, we will make sure to pass this on to our operations team

Posted 1 year ago

“Ended up missing out on my preferred start date of travel due to the website advertising a trip which was already sold out, this all seemed very misleading. However, all team was very helpful with advice.”

Helpful Report

Posted 1 year ago

Thanks for your feedback. We are happy to hear our team was helpful with your travel plans and can only apologize for the availability issues for your preferred date. Trips are selling out really fast and occasionally we cannot squeeze people in on really busy dates. We always offer a suitable alternative, and for our most popular trips there are a number of weekly start dates, so we hope in this case we have got you onto another date and that you are looking forward to your upcoming trip 😊

Posted 1 year ago

“I had an amazing time on the Bali intro tour, however in reality that was nothing to do with Gap 360 as the tour was organised and run but Intro Travel who were great and I highly recommend. In terms of Gap 360, they should have been clear that they didn't provide the tour themselves as that was very confusing suddenly received an email from Intro a few weeks before my departure. Their flight booking system also isn't worth using as I might as well have done it myself considering I still had to check over and amend incorrect information. Note: if you have dietary requirements Gap 360 won't book them for you nor will they tell you that you have to do it yourself, I ended up with a 13+ hour flight without food because a vegetarian option hadn't been put down on my booking.”

Helpful Report

Posted 1 year ago

Hi, great to hear that you enjoyed your time on the Bali Intro Tour... You are correct we are a travel agent and use several different in-country teams and companies abroad who run the trips we sell, most of them unique to Gap 360. We price match and share all the same information so booking via us you're at no disadvantage, actually you get more with our 24/7 emergency support and UK based financial protection and insurances etc... Sorry to hear about the experience with your airline. We have a preferred company Flights 360 who I assume you are referring to but as they are a totally separate entity for data protection we cannot share information so although you might have advised Gap 360 you are vegetarian unless you told your flight coordinator at the point of booking they would have had no way to have known this. Gap 360 ensures that your dietary requirements are catered for in-country whilst on the trip and we assume in this case they were, just not on the flight that was booked elsewhere. Thanks for travelling with us and we hope you will again...

Posted 1 year ago

“The trip was incredible, however the travel team did not know the name or location of the accommodation and left us emailing them at the airport for documents for the Thai government which required hotel names. As young travellers the constant lack of knowledge regarding our trip was worrying. The fact that Gap360 advertise other companies trips may explain the lack of understanding regarding obvious and necessary information.”

Helpful Report

Posted 1 year ago

Hi, thank you for taking the time to leave your review. We are really pleased to hear your trip was incredible! Regarding your other pieces of feedback, it is stated in your welcome email that it is the traveller's responsibility to check government requirements prior to departure. We offer the in-country local team's number, so you are able to find out any information whilst you are away or at the airport, including your hotel details, however, this information would have also been found in your online account. As a responsible travel company, it is our priority on all of our tours to ensure our traveller's safety. We believe this information is easy to find in your emails and online account, however, we shall pass on your feedback to our product and operation teams, to review where we display our key trip information, and to ensure that it's easily accessible for all our future travellers. Thank you again for your feedback.

Posted 1 year ago

“I have a great trip, doing the Garden Route and Addo. The trip was well organised and accommodation was clean. However, I was disappointed to arrive in South Africa and find brochures advertising the trip for £170 less than I paid (with the only difference being 2 nights accommodation at £13 per night). Furthermore I was also disappointed to arrive at the bungy jump (Advertised at R950 on gap 360 info) and find it was R1400! Such a shame, as although the trip was great, I will no longer be using Gap360 to book anything!”

Helpful Report

Posted 4 years ago

Thank you for your feedback. We will pass your comments on to the product team to review. We continuously monitor and update prices and you can find the most up-to-date prices on our website. Due to exchange rates and our provided services such as financial protection and 24/7 emergency line prices may differ than local brochures, and there are often multiple operators for popular trips. If you'd like to discuss your trip further you can always drop us an email at info@gap360.com and our team would be pleased to discuss with you.

Posted 4 years ago

“My experience overall on the trip was amazing. The people, the activities and the organisation was excellent. However, this was all from G adventures and not Gap 360. I was not aware that I was on a full camping trip and got informed it was 50% camping 50% hostels, when infact we camped 14 out of 17 nights. This was not an issue however I do think Gap 360 slightly mis sell the product as everyone who booked directly with G adventures seemed to have much better information than myself.”

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Posted 4 years ago

Thank you for your review. We're glad you had an amazing trip. We have passed your feedback onto our product team, and we're sorry in this instance the information provided regarding the accommodation was unclear. We strive to provide the best travel service possible, going above and beyond with help and information before you depart, so your feedback is invaluable in improving our service further.

Posted 4 years ago

“Gap 360 did everything well but my tour was operated by g adventures and I wasn’t told this before booking. I still had an amazing time so it wasn’t an issue.”

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Posted 4 years ago

Thanks for your review Matthew, we have a selection of trips operated in-country by our close partners, so we can offer a wider range of destinations. We're glad you had an amazing trip! 😊

Posted 4 years ago

“I had no issue with Gap360 as a company, in terms of booking my trip and the service up until departing for the trip. However, my issue comes with misleading information that is on the itinerary we were provided. The costs written on the itinerary were not accurate, with us often having to pay more than what was advertised. Our group leaders also did not always stick to the itinerary meaning we did not have the opportunity to do all the activities that we expected. Also, I couldn’t help but feel like my money had been wasted for parts of this trip. For almost £1,500, considering flights were not included, I fail to see where my money was used, it felt like a very basic trip and I can not imagine that the whole thing cost anywhere near £30,000 (the price of 20 paying people in our group). I feel it was a bit of a disappointment to be honest.”

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Posted 4 years ago

Thank you for leaving feedback, Emily. The costs of your trip includes in-country transport, accommodation, listed activities, your guide(s), and lots of things behind the scenes like business insurance and operation costs. When you break down the trip cost it is roughly £45 a day which we feel presents great value for money. In regards to itinerary changes on the trip, this can happen time-to-time due to weather, etc however we will pass your comments to the relevant team to look into, along with your comments about the guide for spending money. If you would like to discuss anything further please do email us at info@gap360.com and we'd be happy to help.

Posted 4 years ago

“Flights team forgot a flight and then forgot to book luggage on my flight which they had already charged me well over the standard price for the flight”

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Posted 4 years ago

Hi Georgia. Thanks for your feedback. For these flights as outlined on your ticket there was no luggage included, however due to feedback from yourself and other customers we are no longer working with this airline. Please do get in contact with the flights manager Sophie if you'd like to discuss further.

Posted 4 years ago

“Helpful but bumped prices especially on flights”

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Posted 4 years ago

Thank you for your review, we focus on competitive pricing so will pass your feedback onto the relevant team to look into.

Posted 4 years ago

“I really enjoyed my recent trip on the 18 day Thai Adventure. The locations and timings were perfect, and I felt very comfortable and became good friends with our guide Mann. The hotel/ hostel accommodation was basic but adequate, however I felt that for the amount I paid for the trip I did expect the accommodation to be a bit more than just basic. The Gap360 website is good, with lots of general information about the trip which I found useful. I think that more specific information should be put on the itinerary online, for example accommodation names and addresses, transport times and the mode of transport used each time, and the optional extras for free days so that I could research and plan for them prior to arrival in Thailand. I enjoyed the varied night life, our guide seemed knowledgeable about the nightlife, however it was somewhat obvious that he received commission for taking us to certain bars and restaurants that were pretty below average. My favourite experience was the elephant sanctuary and the days out snorkelling! I had an incredible time in Thailand, and most of the trip and transfers ran smoothly, I do feel that the itinerary should be more specific and the tour guide should know and give out more information about Thai culture and Thai history.”

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Posted 4 years ago

Hi Lauren, thanks for leaving a review. We will pass on your comments and feedback to the relevant team. We're glad that overall you had a good trip.

Posted 4 years ago

“Really enjoyed my trip and pre departure the team were really good at answering all my questions! However, I thought the trip ended in Dar es salaam however others were continuing on to Nirobi- I was annoyed I hadn’t been told this as I may have liked to have done the whole trip with the others.”

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Posted 4 years ago

Hi, thanks for your review, we're glad you had a great time on your trip and that we were able to help with all your questions before you departed 😊 We will pass your feedback onto our product team regarding the extension to Nairobi.

Posted 4 years ago

Gap 360 is rated 4.7 based on 1,620 reviews