I booked a campervan, picking up from Seattle and dropping to Las Vegas about 9 months in advance of my trip. The week before I got an email from the third party company Gap 360 use in the states for vans, on reading this document I realised they had put my campervan as San Francisco to Las Vegas. I contacted the company Escale assuming there’d been a mistake. They informed me that was what they had been told by Gap 360 and that I needed to contact them. At this point it was Friday and I was flying on the following Tuesday. I called Gap 360 fist thing on Friday and they said they had made a mistake but they’d find another van for us from Seattle. The weekend came and went and Monday morning I called gap again asking for info. They said they’d get in contact. I received an email telling me that no campervans was to be had from Seattle and I’d have to go from San Francisco - which is hundreds of miles away. I called the company who could offer me no reasonable help at all. They offered to fly us to San Francisco to pick up the van - I tried to explain that this virtually cut of all our trip but they said there was nothing they could do. I tried Im vain to find another van but given this was now the day before I was flying it was impossible to find. I called Gap 360 back again and they offered us £300 in refund plus flying us to San Francisco to pick up the van. This didn’t even cover the changes in our plans but the extra it would cost us In new campsites, lost national park passes which you have to buy months in advance. They were unmoving and when I asked if they would at least pay for our add ons with the van, a mere $20 for some camping chairs they said no. They said that we could accept the changes they’d offered and nothing else. At this point I was about to fly and had no other options other than to cancel the trip, so we went ahead and accepted their offer. It was a nightmare dealing with them, they didn’t pass on cases between the team so when one person is out of office there’s no help till they get back, they didnt do anything to assist with the trip, the situation was terribly handled, entirely the fault of Gap 360 in the first place as our booking clearly states Seattle to San Francisco from the off. Extremely disappointed if you’re planning any trip I’d avoid gap 360 entirely and go straight to the source.