I am extremely disappointed with the service I received from both Gap 360 and our group leader Patrick. Firstly, upon arrival we were given no recommendations of where to go in each area we visited. On our free days we were left in the hostels with no optional activities offered and a very empty itinerary especially towards the end of the tour. I was disappointed for the cost of the trip what was provided as there was a couple of additional costs sprung on us that I would have expected to have been included such as the fee for Maya Bay despite it being closed so we did not enter. The last 7 days of the tour there was one activity, snorkelling in Koh Tao, which was amazing however for 7 days of the tour I was extremely disappointed with this. In addition, our group leader attended a few places that we saw via his social media that some of us would have liked to go to but we’re never given the option he went with friends instead. During our evening meals out which were mainly arranged and booked by ourselves, if the group leader did attend he had headphones in watching his phone or was on the phone to his friends. To me, this is not how I expected a tour guide to act on a organised trip. On day 9 of the tour we took a boat trip from the phi phi islands, we were told this was going to be a 4 hour boat trip however at the first stop we were told to get back on the boat after 5 minutes of snorkelling, no reason for which was explained. We finished the boat trip after an hour and a half and we’re left free for the remainder of the day. This was extremely disappointing as the scenery was so beautiful and we all agreed that we would have liked to have spent much longer there. On one of the days in Ao Nang there was a guided food crawl listed our guide took us to the night market and left us with a meeting point and time only. Again, I was extremely disappointed with this as we all would have liked to have been guided on which food the locals recommended and were safe to eat especially when it was one of the included activities. Compared to other tours with different companies I am very disappointed with the value for money aspect of this tour as the hours of activities we did and the level of accommodation we stayed in was extremely low for the price payed for the trip. One of the days 5 members of the group did not come home from a night out and our group leader was more concerned about the deposit he had put down for the zip lining that he was going to loose rather than finding the missing people which did not make me feel safe or assured that our welfare was the top priority. I would not recommend this tour to anyone interested and again can not emphasise enough how disappointed I am with the service we received whilst in Thailand.