Gap 360 Reviews

Name: Gap 360
Rating: 4.73

4.7 Rating 1,669 Reviews

91 %

of reviewers recommend Gap 360

Company Reviews

Metrics

Info

4.7

Based on 1,669 reviews


Shipping & Delivery
Delivery Methods	Courier
On-time Delivery	99%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5

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608

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I was extremely disappointed with the way Gap360 treated me. I booked 3 trips with this company as well as a sky dive before I began my travels. I booked all 4 at the same time. After being a student for 3 years I have been struggling with money but I wanted to treat myself after all my hard work. On the phone I was told the skydive would be £249 which I was prepared to pay as it was my birthday that day. However once I entered Australia I was informed sky dives were infact nearly half of the price I had paid for mine!! I was extremely disappointe to find this out as I had told the gap360 advisor that it was a birthday treat (plus I’d booked a further 3 trips with him!) and so I thought I would be given the best deal. Upon complaining about this I was told a refund was totally out of the question and they tried to justify the £100 extra I paid due to funding: - Staff handling the 24/7 emergency support - Proportion of the costs also go towards the running of the UK office which include - marketing - printing of the brochures - rent of the office - utilities bills - staff wages - liability insurance - all the financial bonds and licenses we have to hold by law. Upon further complaining I was told out of a GOOD WILL GESTURE the company would give me £25!!! A good will gesture for being over charged £100! I think this is absolutely ridiculous and I’m appalled at the way I’ve been treated by this company. I will not be using them for further travels.”

Helpful Report

Posted 5 years ago

Hi Juliette, we are sorry to hear that you are disappointed with the price of the sky dive in Australia and we appreciate your feedback. As previously discussed with your Travel Coordinator, we were unable to discount this particular programme - we frequently have discounts and offers we can apply to our trips, and our team did check to see if we can do anything about the price of this activity, but unfortunately it was not possible. We do hope that you had a great time on the 3 trips that you booked with Gap 360. Please do get in touch with your Travel Coordinator if you have any other queries.

Posted 5 years ago

“I would only give Gap 360 1 star, whilst agreeing with the last 1 star review from 'anonymous' who went on the Bali trip. I went on the Turtle Conservation trip in Sri Lanka hoping to make a difference to turtles. Instead it was not at all what Gap 360 were advertising and the whole turtle conservation appeared to be a false scam. Poor communication on arrival details and it was not made clear enough that you would be with a different company rather than Gap 360 themselves. The money I paid for this experience was wasted, as I could have arranged my own trip for the same whilst avoiding anxiety and extreme disappointment by booking through Gap 360. Since there is misleading advertising and the turtle conservation appearing to be a false scam, I most certainly would not recommend Gap 360 experiences!”

Helpful Report

Posted 5 years ago

Thank you for your feedback. The conservation is absolutely not a scam, Gap 360 staff visited this project in March and we are happy to be supporting the important work that they do for turtle conservation. As has previously been discussed with our Assistant Operations Manager the job roles of volunteers can vary throughout the year, however all tasks are extremely important in the conservation of the turtles. We regularly review the information on our website and in our pre-departure documents and are happy that this is correct, however we are always looking for ways to ensure the best customer experience so we have taken your comments on board and are in the process of making our information even clearer.

Posted 5 years ago

“I would give this company 0 stars if I could but have to give it one. Booked the Bali teaching trip for 3 weeks to enhance my CV as a Primary School teacher trainee and spent only 2 days of the allocated time teaching what they advertised. When requesting a refund, they have denied any wrongdoing and I am in the process of taking legal action for false advertising and misleading information. There are plenty of other agencies who will provide you with a trip that you pay for so don't bother using this money-milking machine!”

Helpful Report

Posted 5 years ago

Hi there Thanks for taking the time to leave us a review – we value all customer feedback. I understand that our Assistant Operations Manager has already been in contact with you directly regarding your comments. During your time at the project, Bali experienced some bad weather which meant that some students had difficulty getting to school. The class sizes were smaller than usual and for a couple of days not enough students were able to make it in and you were therefore unable to teach. We offered all volunteers the chance to teach at another school in the local area instead but unfortunately you declined this opportunity. We do ask all volunteers to be as flexible as possible during their placements as sometimes the schedule may be interrupted by factors out of our control such as bad weather or public holidays. We feel that our team in the UK and the local team did everything we could to help you whilst you were in Bali. Since we did not hear back from you in response to our most recent email we were under the impression that this had been resolved. If you’d like to discuss things further, please do get back in touch with our operations team.

Posted 5 years ago

“Be very aware of this company’s terms and conditions! My only advice can be is to be aware that Gap 360 doesn’t run all the tours which means you can just book direct with the tour company running the tour. The company who actually ran the tour I was on, Bali intro plus as Gap 360 calls it, couldn’t be a more helpful company. Having found out my tour numbers were extreamly low to the number of 4, I contacted Gap 360 50 days before start date to change the tour to the basic tour which started the day before however I was told it wasn’t possible unless I lost 75% of paid amount so I decided not to do this and just go on the tour. Arriving in Bali and explaining what Gap 360 had said I was informed by the tour operator that the company would not have had that problem with me and would have changed the tour. Book direct is the best advice I can give to anybody and avoid this company’s unnecessary terms and conditions.”

Helpful Report

Posted 6 years ago

“I did the Thai intro and Phi Phi add on. I was told I would be met at the airport by a guide however when I arrived I could not find anyone. I looked for over half an hour and finally someone showed up without a sign or identification and he spoke very little English. I was told that most people on the Thai intro trip had booked on the Phi Phi add on, however found out that only 5 of us out of 23 actually had when I arrived. Our Thai intro guide forgot to book us a replacement guide to meet us at Phi Phi and help us book transfers home as the normal guide was away and we were only told this the day we arrived via Facebook messenger. Despite being told that this part of the trip was guided we were then informed that it was not the day before, which makes me question what I paid for as I could easily have done the trip for half the price on my own. We arrived at the hotel in Phi Phi without really knowing what was going on as the staff spoke very little English. We went on a boat trip however again, no one spoke English and we didn't really know what was going on. Eventually a temporary guide was arranged two days after we arrived, however we waited for half an hour after our meeting time and were then messaged to say that they had slept through their alarm so would be late meeting us and after that night we continued without a guide. Although I enjoyed Thai Intro I felt that Phi Phi was a disappointment. It was poorly organised, unprofessional, and I was led to believe it was a guided tour. If I had realised it was unguided I would not have bothered booking. I feel like I have completely wasted my money on this add on, as I paid for a tour and had to do pretty much the whole trip by myself anyway. I will definitely not be booking through Gap360 again.”

Helpful Report

Posted 6 years ago

Thank you for your feedback. We are sorry to hear about the issues you had with your Bangkok airport pick up, we are investigating this with our local team to find out why this happened and will get back to you shortly via email. It is unusual that so few members of your group booked the Phi Phi add on as it is usually a very popular option with customers to extend their time in Thailand. It does state in the trip information on our website that the 'add on trips' for the Thai Intro are unguided, however it is disappointing to hear that you experienced language barriers with the hotel staff and boat staff. We have passed this feedback on to our local team. Although you were disappointed with the Phi Phi add on, we are glad to hear that you enjoyed the main Thai Intro tour, and will be following up with our local team regarding your feedback.

Posted 6 years ago

“I'm NOT a happy costumer, the information I got about the program was not good. They told me that there was a 'holiday program', but there would be still work. When I arrived in Cape Town, the organisation told me that there was a holiday in the holiday program, so there was no work at all. I was only there for 19 days and there was a two week holiday. I paid a lot of money for nothing and I only got a very little amount back, compare to what I paid Gap360, while it's their fault and not mine, they didn't tell me that I would be in a holiday with no work. I feel pickpocket!”

Helpful Report

Posted 9 years ago

We are sorry to read that you feel that way Jalisa. As you know, we do state – both on our website and in your detailed trip information - that during holiday periods there will be an alternative programme in place, and volunteers will be doing different activities. This was true of your time in Cape Town, over Christmas. Although there was no activities scheduled for public holidays (Christmas and New Years days) we do feel that a fantastic alternative schedule was in place, and that this was communicated to you – both prior to your departure, and whilst in South Africa, when you raised concerns. Your programme, which included helping to renovate the community centres and handing out Christmas presents to local disadvantaged children, is a very worthwhile project, and something that is very much appreciated by the families who benefit. It’s a shame that you didn’t enjoy this and made the decision to leave early. Since your early departure, a refund of 35% of your programme fee has already been refunded to you, as a gesture of goodwill for the unused portion of your trip, and your co-ordinator from Gap 360 is still communicating with you on this matter.

Posted 9 years ago

Gap 360 is rated 4.7 based on 1,669 reviews