Myself and my partner have just returned from South East Asia having done the Thai Adventure in December with Gap 360. We arrived at the accommodation to be told the staff had no knowledge of us being on the tour, and they had not received our names on their list. The Gap 360 liaison in Thailand could not be much help, as they had not received our names from Gap 360 UK either - despite plenty of communication from Gap 360 confirming our places and reminding us to complete all the forms before arriving in Thailand. The hostel staff eventually got hold of Gap 360 in the UK who rightfully confirmed our places finally. Fortunately, there was space for us but we had the last two beds in a room and were separate from the group. Our tour guide Robbie then arrived and was very accommodating that evening, ensuring we were settled in despite the late room arrangements. However, since we were not on his list either, our long haul transfer to Chiang Mai the very next day was affected and this time the bus was full. Robbie managed to book us onto the next bus, but the whole group were affected by this, as we arrived an hour after the rest of the group. Robbie assured us this would be the last mistake, promising that we would from then on be booked onto everything along with the group, and he was true to his word. The rest of the tour was a superb experience thanks to Robbie and a wonderful group. Robbie truly made this a fantastic experience and dramatically turned our early misfortunes around. He was kind, cheerful, incredibly helpful and informed, and genuinely considered us family for our time in Thailand, and our feelings towards him were mutual, and shared by all. We will absolutely seek out Robbie for any future travels - Gap 360 are very lucky to have him. Still not received an apology from Gap 360 for their glaring error which could have ruined the trip had it not been for Robbie!