“Bunny Run was a great tour guide, very helpful and keen to ensure that we had a good time. It was a good trip, think it had a god variety of activities and enjoyed myself so thanks!”
“Me and my partner have just booked a trip of a life time! As we are first time backpackers gap 360 has been able to help us plan our trips from flights, insurance to the overall trip.”
“Trip of a lifetime. Gap360 done most of the work beforehand and provided me with a literary of what is roughly happening day by day. So no real stress there and put you in contact with a flights company to sort out your flights as well. You all you have to do is get on the plane and enjoy your trip and that's exactly what I done.
I would recommend it to anyone who would want to experience the world and my choice was New Zealand. What an amazing time I had I can't put into to words and it's makes you want to stay and not leave. Plus when you come back it puts into perspective how good the place is and you can start planning for the next trip. If you are new to traveling and don't know exactly what you need to do for planning wise and other stuff, then pick gap360 to have a stress free trip. The travelling bug is real.”
“Excellent and friendly and helpful staff!! Have just booked my trip and the team have been amazing! Quick to reply and so helpful with helping me choose what's right for me!”
“The trip was everything I wanted and more. All the hostels were in good condition and everything worked out just perfectly. The gap 360 team we helpful and answerd all my queries and would recommend Darwin to Alice springs trek to anyone I had an absolutly amazing time! Only thing I will say is that there were no vegetarian food options on the plane as they would have had to have been requested seperatly in advance...this was not done by gap 360 so in pretty much a 24 hour flight I had barely anything to eat”
“So I had the best time ever on the South Africa Wild Adventure - the staff in all areas were brilliant and I did some amazing things whilst out there and really pushed myself out of my comfort zone.
A few points though unfortunately it seems the description of gap360s differs from what you actually get to do - for example you do not get to choose the activities in Hazyview - they are already decided to which I was disappointed as I wanted to do caving. However gekkoing was an awesome experience.
Also the food doesn't come close to what was described that we would actually received whilst there. The conservation/anti poaching side of things is also very minimal and I didn't feel like I made as much of a difference as I wanted to and was prepared to do.”
“I am so glad that I chose to travel through Gap 360! I know that the trip I booked would have been quite a bit cheaper if I had gone directly to the place that I volunteered at, but booking through Gap 360 was worth the extra money. They let me pay in monthly instalments, and it was so so easy to book travel insurance and flights with them as well. I looked around a bit before buying my flights through Gap 360, but they were the cheapest option as well!
My Travel Advisor did all the work for me, so I just paid for them and got sent the flight itinerary with all the details that I needed. I phoned him a few times to check some details and put my mind at rest (I had to take three flights to get there, 24 hours travelling so I was a bit nervous about going wrong) and he was so nice and reassuring. They know exactly what they're talking about as well, so having an actual conversation with an actual person was so helpful.
Having said that, their website was great as well. Once I booked, I was given a login and password to access all of my details, with an itinerary and travel details, emergency contact details, travel insurance details, flight details and payment details. It made it so easy having everything I needed all in once place. The added comfort of having the option to talk to a person if I needed it made the overall customer experience that they provided 5 stars! Would definitely recommend to a friend!”
“The trip was a once in a lifetime experience and I will never forget the memories I've made. The gap team were so helpful with organisation of flights/jabs/what to take/advice on how the country runs and what not to do when out there!
My only criticism is that the communication between gap360 and the game reserve, kwa madwala, was clearly not frequent. The trip is not really a conservation project as advertised but more of a safari holiday with a hint of anti poaching. Still a very worth while trip and amaaazing value for money.
Thank you!”
“I had an absolutely brilliant time on my two Gap360 trips (Buenos Aires Intro Week and BA to Rio Adventure)! So much was organised for me - transfers, flights, travel between countries, accommodation, activities etc... which made the experience really stress-free and relaxing. I met tons of amazing people from all over the world & packed so much in to my 4 weeks off work!
Before my trip Gap360 gave me loads of information about what my trip would include, and answered all of my questions - however stupid! I felt really prepared - which was great as a first-time solo traveller.
I'd definitely recommend Gap360 to anyone that wants to see the world! Cheers guys!”
“Quite simply the Grand European trip was the time of my life. I would definitely recommend to anyone. It had the right balance of culture, history, food, free time and party time.”
“I really enjoyed the Ultimate Oz experience. However one major issue occurred when we landed. One of the main reasons I booked this trip was so that when I landed there would be someone to meet me and not be left on my own in a strange city. You assured me there would be a shuttle waiting for me when I landed. However, there was no one. After asking another gentleman waiting for people if he knew what the gap 360 shuttle driver looked like he said he left after waiting for 5 minutes. We were a bit delayed at customs but only by about 15 minutes. In the end we were waiting 2 hours and they were closing part of the arrivals area. I even called the hostel to ask for them to come and get us but still no one came. In the end we paid $50 for a taxi. This is not acceptable as you assured me we would be greeted ans taken to the hostel. I would appreciate an explanation as soon as possible.
Many thanks
Hannah Augood”
Thank you for your feedback. We are sorry to hear that you could not find the Sydney Shuttle representative when you arrived at Sydney Airport. As detailed on your airport transfer voucher which was sent to you before your travels, Gap 360 do not operate the shuttle service ourselves and customers need to go to the Meeting Point at the airport and look out for the Sydney Shuttle company representative in a yellow vest who would direct you to your shuttle bus.
The service operates 24 hours a day and the buses were operating as scheduled. It is a shame you did not contact the Gap 360 24/7 support number at the time so that we could have assisted you immediately. As a gesture of goodwill we will be happy to refund you the cost of your taxi fare and a Trip Organiser will reach out to you via email to arrange this.
We are pleased to hear you have enjoyed the first week of your Absolute Oz Jobs programme and we are sure you will enjoy the many adventures ahead of you in Australia!
“I have had an amazing experience with gap 360. I decided only roughly a month an a half to do the Ultimate Oz program, and from the moment I rang them up, they were friendly, helpful and amazing to deal with. I have been confident the entire trip and was not nervous leading up to my departure - quite excited actually! Any questions I had were answered immediately, if not quickly, and to the point where I had no concerns about ANYTHING!
The course and its contents were brilliant. At first, everyone is a little awkward, as you'd expect, but our group leaders broke down those barriers fairly quickly and soon everyone was getting along great, enjoying what was organised for us and generally having a good time. Even now it's over, I'm now travelling with a few of the people from my group, have plans to skydive with some of the others and hope to stay in contact with even more to maybe meet up in the future.
Wake-up hostel in very big and busy and I found it a great starting place, though I chose not to stay there longer due to it being a bit pricey. Very clean, though, and all the facilities you'd need.
All in all, highly recommend, a great start to what I hope will be a great year and couldn't ask for more considering the very reasonable price! Thank you!!!”
“Lots of Emails to help me understand whats happening and to make sure I feel very welcome and well informed for the Trip.
Maybe a lot of confusing emails to take in and plan.
Very helpful however.”
“I went on the 'South African Wild Adventure Trip' in August 2015 and although Gap360 themselves were very good and helpful, their sub contractors were not. Some of the staff at Kwa Madwala where we stayed for the majority of our trip were very rude and not very well organised. The drivers/guides were awesome but it was just the people in charge that were rude. We also got advised to exchange money ILLEGALLY for when we went to Mozambique which could have ended very badly.
Gap360 suggest taking £200 spending money for the four weeks. However I and many others found we spent almost twice that. This is mainly because although we had been told that ALL meals apart from meals in Mozambique would be included, this was not true. We were expected to provide meals for ourselves most weekends and a few other random days. Also, we got some very strange and small meals when they were provided. 4 mini sausage rolls, yoghurt and honey was our lunch one day..
We also had a major water shortage that meant we were not able to shower - or had drinking water for four days. This was when the man who was meant to be looking after us chose to go away for the weekend. When one of the drivers realised he was very helpful and easily got us more drinking water and took us to another place in the reserve to have a shower.
Saying all this, I still had a wicked time, just depends if you have the patience to deal with the lack of organisation.”
Hi, we are pleased to hear that on the whole you had a great time on our South African Wild Adventure. Thank you for leaving your feedback. All customer feedback is very important to us, and we have taken all your comments on board. Our Operations Director will follow up on the relevant points with our team in South Africa, and she'll be in contact with you directly soon.
“The team were really helpful prior to going on the trip, I felt that they were readily available. However, the information provided about the trip was very misleading/simply incorrect. Many of the items stated in the trip information simply were not provided on arrival. I enjoyed the trip but felt that it was not right that many aspects of the trip that I'd paid for were not delivered.”
“When I visited the gap360 office they were so helpful and friendly and were happy to answer even my silly little questions! They have made everything stress free for me”
“Gap360 have been nothing but excellent with their information. They have been on call if I needed any help. I rate them very highly which is why I have booked my next trip through them and will continue to do so. They make things that much easier.”
