“Fantastic support during the booking process/ before travelling and during our trip. The tour was amazing and everything you would want during an initial visit to a country!”
Thank you for your lovely review, it's great to hear that you had such an amazing time on the trip! We pride ourselves on our customer service so it makes us so happy to know that you felt like our support throughout booking and before booking was fantastic :)
“Very good I had a lovely trip but do be aware that they are only a booking agency who book trips through other providers who may give you a better deal!”
Hey Frances, we are so glad that you had a lovely trip! We do price match with our providers so you should also be able to get the best deals with us, as well as a personal travel advisor and trip co-ordinator to answer all of your queries, access to our 24/7 emergency phone line and financial protection through out ABTOT membership :)
“Absolutely amazing trip! Made my whole travelling experience so easy and effortless while also being packed with so many fantastic, fun and varied activities. Met loads of amazing lovely people and did so much more than I would’ve been able to do on my own. Definitely recommend!!”
“Just got back from the India on a shoestring trip, it was absolutely amazing!!
Thank you to our fantastic CEO Chatrapal Singh Rathore, he couldn’t of done anymore for the group. He was super helpful, I felt safe with him at all times and he made it a trip of a lifetime. He showed us India in the most magical way. I’ll definitely be booking with Gap 360 again.
Many thanks
Natasha”
Hey Natasha, thank you so much for your lovely review! We are so happy that you had an amazing time, can't wait to help find your next travel adventure :)
“I would only give Gap 360 1 star, whilst agreeing with the last 1 star review from 'anonymous' who went on the Bali trip.
I went on the Turtle Conservation trip in Sri Lanka hoping to make a difference to turtles. Instead it was not at all what Gap 360 were advertising and the whole turtle conservation appeared to be a false scam. Poor communication on arrival details and it was not made clear enough that you would be with a different company rather than Gap 360 themselves.
The money I paid for this experience was wasted, as I could have arranged my own trip for the same whilst avoiding anxiety and extreme disappointment by booking through Gap 360.
Since there is misleading advertising and the turtle conservation appearing to be a false scam, I most certainly would not recommend Gap 360 experiences!”
Thank you for your feedback. The conservation is absolutely not a scam, Gap 360 staff visited this project in March and we are happy to be supporting the important work that they do for turtle conservation. As has previously been discussed with our Assistant Operations Manager the job roles of volunteers can vary throughout the year, however all tasks are extremely important in the conservation of the turtles. We regularly review the information on our website and in our pre-departure documents and are happy that this is correct, however we are always looking for ways to ensure the best customer experience so we have taken your comments on board and are in the process of making our information even clearer.
“Gap 360 were really helpful and extremely quick with replying to emails before we went on our trip, they were always able to answer any questions we had or if they were unsure they helped put you in contact with a website or person who could answer your question. The online portal is extremely useful as all documents were kept in one place and have lots of information and guidance before you leave all about your trip.”
“I would give this company 0 stars if I could but have to give it one. Booked the Bali teaching trip for 3 weeks to enhance my CV as a Primary School teacher trainee and spent only 2 days of the allocated time teaching what they advertised. When requesting a refund, they have denied any wrongdoing and I am in the process of taking legal action for false advertising and misleading information. There are plenty of other agencies who will provide you with a trip that you pay for so don't bother using this money-milking machine!”
Hi there
Thanks for taking the time to leave us a review – we value all customer feedback.
I understand that our Assistant Operations Manager has already been in contact with you directly regarding your comments.
During your time at the project, Bali experienced some bad weather which meant that some students had difficulty getting to school. The class sizes were smaller than usual and for a couple of days not enough students were able to make it in and you were therefore unable to teach. We offered all volunteers the chance to teach at another school in the local area instead but unfortunately you declined this opportunity. We do ask all volunteers to be as flexible as possible during their placements as sometimes the schedule may be interrupted by factors out of our control such as bad weather or public holidays.
We feel that our team in the UK and the local team did everything we could to help you whilst you were in Bali. Since we did not hear back from you in response to our most recent email we were under the impression that this had been resolved. If you’d like to discuss things further, please do get back in touch with our operations team.
“I always use Gap360 for solo trips as they provide a good value for money, organised trip! There are always plenty of optional activities to make sure you get the most out of your travel, and the guides are always helpful and knowledgeable.”
“Would definitely recommend this website, very easy too use, spoke to someone on the phone earlier about my payment and she was very polite and helpful, very happy so far and looking forward to my trip.”
“I spent 4 days on their Tuk Tuk tour of Northern Thailand - what an amazing way to see the country.. I have travelled the islands down south many times but never the hill tribes etc around Chang Mai, and this trip was way better than I ever thought one could be!.. It covered so much in a really short space of time, so many amazing vistas, great experiences (water rafting, bathing with elephants, barbequing with locals, etc) and of course the thrill of being on the open road driving your very own Tuk Tuk! Started with a thorough safety briefing/training and finished with a huge bank of happy memories from a truly amazing trip that I will never forget! Thanks Gap 360 ;)”
“Really good and very enjoyable.
Trip was very well run and tour leader very knowledgeable. Activities included were amazing and selection of hostels in each city were to a very high standard”
