“Gap360 has been efficient and provided me with the information I need. However, it would be helpful to have a cost breakdown for the trips, as I have discovered that I payed for unnecessary things I could have done more cheaply.”
Hi Eleanor, thank you for your review. We can see that your Travel Coordinator has been in touch regarding the requested breakdown for your trip. We hope you are enjoying your travels!
“Booking was very fast and efficient. My booking request was dealt with quickly (in under 24hours). Jon, in particular, was extremely helpful in aiding me through how to book with a friend so thank you Jon!! I would book again through them in a heartbeat.”
Thank you for your lovely review, have an amazing time away with your friend and don't hesitate to get back in touch if there's anything else you need 😊
“The information they provided was so helpful and very quick responses which was good for making such an impulsive and quick decision for the January sales. They provided with all the quotes and additional info which was brilliant.”
“I travelled to New Zealand on the Kiwi Discovery Pass. Helpful advisors, and a good company for a first time solo traveller. They are often acting on behalf of other companies which actually run the programme in the country you're travelling to, but they have all the information you need. Luckily I didn't need any overseas support once I was there so can't comment on that. Could have had better communication from flights department following booking regarding whether my flights were insured, but they did sort out an issue I had with the airline rearranging my flights (my connection was suddenly sue to take off four hours before I even got there!) really efficiently. Good price on flights! Overall, I was very happy and would recommend to first time travellers.”
“The team at Gap 360 were very helpful when it came to booking my trip for a 2 week elephant volunteering project in Thailand, answering every question I had and being a good support network.
As I have a medical condition I was asked to get my doctor to complete a medical form, this part was fine, however, when I got to Thailand no one in the team asked about the condition or touch base on the subject. I feeling this is a important matter as I was unsure as to if they had been told and if you knew how to deal with it if anything was to happen concerning it.
Another point I would like to bring up is the price of the experience. When comparing with other members within my group it was clear I had paid way too much for the same thing, some were even taking part in the project for a longer amount of time and was still cheaper. I'm not sure if there were extra charges for something I was not informed of or if there is a very high commission for gap 360 to book the experience. Either way I am very unlikely to book with gap 360 unless a very good deal is on offer purely because of value for money.
In terms of positive elements to the experience, the programme was well laid out with a good mixture of activities to do when we were at the elephant village, such as feeding, bathing and walking the elephant, planting and harvesting the elephants food, cooking for a local school, going to local market, finding out about elephant poo paper and the elephant graveyard. However at the weekends which was our 'free time' a better selection/suggestions of things to do would be helpful for those who have never been there, like myself.
Personally I would like to thank Worn, Ing and Wi from the project, that would not only help during the project but also in their free/personal time, arranging travel such as tuc tucs, additional accommodation where needed and being a good support network for those feeling homesick.”
Thank you for your feedback on your recent travels to Thailand. The safety of our customers is our number one priority, all medical conditions are automatically sent to our local teams so the team in Thailand were aware of your condition. They would have been happy to discuss your condition further with you once in country had they known this is something you would have liked, however we have taken your feedback on board. Thank you for your feedback on the price of your trip, your comments have been passed onto the product team for review along with your feedback about more suggestion for activities to do in your free time at the project.
We are glad that you found the Gap 360 team helpful and that you enjoyed your time at the elephant project. Thank you for your lovely comments about Worn, Ing and Wi, we will pass this back to the wonderful team in Thailand.
